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“Don't depend on a reservation here!” 1 of 5 stars
Review of Makai Inn

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Makai Inn
3.0 of 5 Inn   |   1415 Front St., Lahaina, Maui, HI   |  
Hotel amenities
Ranked #11 of 13 Lahaina B&B and Inns
Holualoa, Hawaii
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Don't depend on a reservation here!”
1 of 5 stars Reviewed June 29, 2012

From the onset of trying to book a specific room at the Makai Inn the feeling was uncertain that we would be in the requested room. The woman (whom I believe to be the owner) said she was going to try to "move" someone to accommodate us in the requested room. Before our travel, I called to confirm the room. All was well with the world. Upon arrival on the Island, I called again to confirm the requested room, on route. She said she was just cleaning the room now and to head on over, it would be ready for us. All was well with the world still. All along we were using the specific room name and there was no question about which room we had reserved. When we arrived, the same person I had spoken to each and every conversation greeted us. She nervously, yet in a matter of fact manner, began to explain that she had been confused and that the requested room was never available for our dates and that she could offer us another room. She actually stated that she had told her husband that " it was going to hit the fan when we arrived". She seemed well versed in her excuses and we were left with a "take it or leave it" feeling and were offered the opportunity to think about it. After a very shook up conversation in the parking lot we made the very unnerving decision, in the late afternoon on a Friday night in Lahiana, Maui, to not be bamboozled and to find other lodging or sleep in our rented car. We informed the owner that we wouldn't be staying. We drove to the Best Western in the heart of Lahaina, which is a great place by the way, and although they had no vacancy...the receptionist went above the call of duty to help us find lodging for the night. We stayed the entire stay at the Lahaina Shores on the oceanfront. I would definitely stay there again and would also recommend the Best Western. The room we were offered at the Makai was a 1980's decor special, which we were aware of going in. It had ant powder sprinkled across the door threshold, a used Dixie cup in the bathroom cupboard and was subjectively “clean”, with very tired bedding. The location is "OK" with regard to vicinity. The main attractions are the ocean front location and a courtyard garden. It could be a great little place if it had a renovation, reliable service and new management.

Room Tip: It didn't make a difference that we chose a room. The owner gave us what she wanted, in the end...
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duro123, Guest Relations Manager at Makai Inn, responded to this review, November 22, 2013
Thank you so much for your feedback. We are reviewing as many of our reviews past and present to resolve some questions, areas of concern as well as improvements.

The Winter and Spring season is our busiest time of year by far, sometimes things are a bit hectic and difficult to resolve, the reservation system for the most part works out great for the majority of the guests, it is "old school" for sure.

Please accept our apologies and hope to see you back on our beautiful island of Maui sometime in the near future. We enjoy the Pioneer inn and send all of our spill over guess there. It's a different experience. Much Aloha!

Cheers!

Trav
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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82 reviews from our community

Traveler rating
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
lahaina Maui
1 review
5 of 5 stars Reviewed April 28, 2012

I am stayed here for six days and I love coming back to my own apartment that is quiet and serene. My room faces the huge garden they have outside and at night I listen to the nice fountain they have as well as the waves on the sea wall, which to me makes this a number one choice in my book. When i signed in I couldn't help but notice this was my kind of place, bugenvelia trees everywhere, a sign saying mermaid crossing as you walk in and then one sign behind the front desk that read: " I love living life in the fast lane but unfortunately I'm married to a speed bump". The apartment I rented on the bottom floor has lots of windows that allows for plenty of light and nice cross breezes. The decor is classic hawaiian, full on hula girl lamps to traditional floral print furniture. I love staying at a place that is about keeping it simple and yet makes it feel homey at the same time, and even though there is no ac , that has not been an issue with the wind that comes through here. The pricing was good enough for me, 500$ for five nights basically.I have a kitchen, bathroom, living room area and a bed with closets, there is no pool or fitness center, t's not very fancy but it's very comfortable. If you want to come back in the afternoon to read or nap, it's still dead quiet. It's in a great location, walking distance from safe way and a few great restaurants, there is even a pick of great coffee shops in the area, as well as 5 min car ride to great shopping in Lahaina town on Front street. It is minutes from fun and decent surf, Puamana beach is always fun. I know when I come back , this is where I am staying, unless my surfing goes through the roof, in that case I might move to the North shore just for the bigger surf ;) Aloha!

Room Tip: I didn't have much left to chose from, I didn't think the bottom floor with a garden view wo...
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  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Top Contributor
56 reviews 56 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 25, 2012

I chose Makai Inn for my husband & myself and another couple in Lahaina because the price was extremely reasonable for $125.00 per night including taxes. The 2 room apartments with full kitchens were wonderful. An added bonus was the laminate floors and the quiet hours. Suzie is a gentle, loving person. She was always kind and helpful, even when we locked our key in the room. The view of the boats & ocean right outside our door made our first stay in Hawaii perfect & relaxing. There were laundry facilities for $1.00 each for washer & dryer,including detergent. The location is so convenient to the town of Lahaina. I would not
hesitate to recommend Makai Inn to those looking for a cozy place to stay on a budget.

Room Tip: Rooms on top have the best view. We stayed in Room 22, which had a great view right outside our doo...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, SK
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 12, 2012

This place is a gem. Beautiful garden, ocean view (we sat on the sea wall and watched the sea turtles every sunset), VERY affordable for the lack of budget options in Maui and all the ugly generic hotels in the area. This place makes you feel like you are in Hawaii. Free wifi, clean rooms that are decorated cutely. Our room had a kitchen, and was also stocked with board games and books to use. I would recommend this hotel to EVERYONE.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 8, 2012

We had a great time at the Makai Inn - it was in a beautiful setting, with garden in the middle and ocean right in front of you. You really can see whales and turtles playing from the lanai if you're there during the right season. We were looking for an affordable, comfortable place for a group of 8, and this was just right. Yes, there are quiet rules and yes, there are some ants, but it didn't put a damper on our stay. I was a bit anxious to meet the owners based on some of these reviews, but I found Suzie and her husband to be lovely people with interesting stories to tell - they've been in the area for 40 years, so they know the drill. It is a fair walk to town, but it's certainly possible, and you get nice views the whole way. I'd stay here again.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kailua, Hawaii
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 7, 2012

We enjoyed whale watching from the seawall, an easy stroll to MaLa's for dinner and the close-by Cannery shopping mall for groceries. A minor inconvenience was not having hot water for showers - it was just lukewarm at 7 a.m. I also would have liked better lighting for reading. If you book from this website, which goes through bookings.com, you will pay more than if you book directly.

Room Tip: Be sure to get a room with a view of the ocean. Upstairs room are probably brighter, but then you ha...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 2, 2012

I read the negative reviews on this site and took it with a grain of salt (of course), as I'm used to budget accomodations and often find that people's expectations are somewhat out of line when they criticize a place for being run down or less than five star quality. However, I think this place has its definite pros and cons but for me, I don't think I will be returning here.

We stayed here for 3 nights in January, and while we loved Maui, I can't say the same about The Makai Inn. We were on an apartment on the first floor, not one of the larger apts w/lanais upstairs. Our apt. was on the older side, we didn't cook much but the kitchen was well worn with questionably old drinks/leftover from previous visitors and definitely felt like an apt. that has not been renovated in about 20 years at least. Normally, this all would be a minor inconvenience, but the thing that bothered me most was the "feel" of the place we got. Like others have said, this is a quiet place, but there is a book of rules written on the table that is written in the tone of a parent telling their teenage kids to behave or live somewhere else. I think one of the other reviews quoted one of the rules verbatim, but something I remember was along the lines of, "rooms need to be paid for before leaving, and don't wait until the last minute, I'm not sitting around in the office all day." I don't have any problems with quiet or rules at all, it's just me and my husband, but I personally find it rude to have several pages of rules on the owners going on as if you are inconveniencing them to stay at the property. My husband and I are both used to budget accomodations, but I can't deal with overbearing or rude attitudes on top of it. Thankfully, we didn't have any issues with our apartment (except for an extremely hard springy bed) so at least we didn't have to interact too much with Suzie, the owner. This may or may not bother you, but it left me and my husband with a bad taste.

Overall, if you're on a budget, it's hard to beat the price and although in her book, it says something along the lines of the owner wanting people to come knowing they can relax in peace and quiet and not because it's a cheap place to stay, the price is really the only appeal I can see in this place, and even then I don't plan on returning here. It's a bit far from the town of Lahaina so you will need to drive if you're planning to spend time in the town proper, but it was within walking distance of Aloha Mixed Plates which is was our fav place for good, cheap food.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Makai Inn

Address: 1415 Front St., Lahaina, Maui, HI
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #11 of 13 B&Bs / Inns in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Makai Inn 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Makai Hotel Lahaina
Makai Inn Maui/Lahaina

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