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“Uncomfortable” 1 of 5 stars
Review of Kahana Villa Resort

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Kahana Villa Resort
3.0 of 5 Condominium   |   4242 Lower Honoapiilani Highway, Lahaina, Maui, HI 96761   |  
Hotel amenities
Ranked #32 of 41 Specialty Lodging in Lahaina
Virginia Beach, Virginia
Top Contributor
62 reviews 62 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
113 helpful votes 113 helpful votes
“Uncomfortable”
1 of 5 stars Reviewed November 1, 2011

I have a bad back but never realized I would have so much trouble at Kahana Villas. The mattress was ancient and miserable. The sofa and chair was so cushy that even my husband (who is healthy) was uncomfortable. We had to bring in patio chairs to the livingroom. The shower must be turned on by grabbing the bottom of the spigot (very strange) and I could not bend over to turn on the shower. Not the place to stay if you have a bad back.

The cleaning personnel were very loud and woke us the ONE morning we didn't have a tour schedule and could sleep in.

When we registered and checked out, the desk person never said welcome, have a nice trip, etc. Very cold and unwelcoming.

The picture in the brochure is very deceiving. This property is made to look like it is on the beach. The beach is across the street and another property.

I would look for a more updated and comfortable property.

  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 reviews from our community

Traveler rating
    13
    32
    17
    5
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Chandler
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 29, 2011

After returning from the Sept 2011 trip there, I feel compelled to write a few points. In total the unit was adequate but FAR below the level of those found at other resorts I have traded for over my 20+ years of II and RCI timeshare ownership.

Because we were making a rather late exchange, we took a 1 BR in exchange for our 2BR as that was the only availability on Maui at the time with AC. Probably that was a mistake! Maybe if we had asked or insisted to have an oceanview of 2br unit….if they would have complied, it would have been a far different experience.

The unit was clean and adequate, but very dated and had several major drawbacks:
1. The bed was AWFUL with coil springs that were almost protruding from the top of the mattress and slept very uncomfortably. Every movement is translated to your sleeping partner….if they could sleep either. We were never so happy as when we returned home to a premium bed, mattress and pillows.
2.Traffic noise at night became a problem, even though we were on the E block located off the beach road and not really close to the Hwy traffic
3.The AC was located at the far back wall of the unit and the BR was located at the far front, just inside the door with a Loooooong hallway connecting from the door back. To cool the BR, it was necessary to turn the in-wall unit to full blast to get cooling to the BR, and it was very LOUD if you were trying to watch TV in the family room.
4.The bathroom had the new CFL lights and even after the 2-4 minutes it took them to crank up, it was dark in the bath….and the fan was enough to hear from one end of the unit to the other.
5.The couch in the family room was a vintage 1980s hide-a-bed and was simply AWFUL to sit on…so much so that we normally watched TV in the BR instead.

All that aside, the facility we well kept outside, parking was plentiful and convenient and the pool area was always well kept. Although you “could not use the facilities at the sister sites”, we found there were no issues going across the street and using the beach chairs to relax on the oceanfront. The Sands restaurant had morning and afternoon specials that served good food at an attractive price. The welcome meeting the day after the arrival was held at the Sands and they have great concierge folks that were helpful booking outings, etc.
Although I might stay at the KV again, NEVER again in a 1br unit like we had for our stay!!

Room Tip: Avoid the 1br unit
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  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baker, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 28, 2011

I don't usually write reviews, but in view of some mixed reviews here, I thought I would add our experience. We had a great week with none of the problems experienced by some others. We found our unit very clean and serviceable. The only thing we would change is the queen (?) bed. It seemed awfully small and was quite soft. This was a little tough on my wife's back. But yes, we would go back again.

Room Tip: You might ask for one with an ocean view.
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  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed July 3, 2011 via mobile

My parents stayed there for their 29th Anniversary and at first they loved the room. It was very nice and clean. But on the day of their anniversary my mom slipped and fell in the shower and the glass door fell off. Then when my dad went to help her, he slipped and hurt his arm. The anti slippery material was worn out on the bottom of the shower and the rubber rug was maybe only 1 x 2 ft big, definitely not big enough to stop someone from falling. Such a terrible thing to happen on their anniversary. A report was made but the manager is out until after the 4th of July weekend. The place is very nice and the staff was quick to respond but the tub needs some repairs to ensure this doesnt happen to other people.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dloera, Manager at Kahana Villa Resort, responded to this review, July 7, 2011
We thank your parents for spending their anniversary with us and apologize for the bathtub incident. We hope they are both okay and that it didn’t compromise their celebration. Theirs was the first slip and fall reported this year. As far as bathmats go, we use a standard 22.5 x 14 mat in all tubs. We are happy that our staff was helpful and quick to respond, and that you found our resort otherwise enjoyable. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 25, 2011

The front desk hours are rather sporadic; we had to go across the street to check in, get our room keys, get a 2nd key when the first one broke, and to get a 3rd and 4th one when the keys stopped working for some unknown reason. When they were there, they were very nice and very accomodating. The suite was incredibly outdated - while we have no problem with 80's style furnishings, the fact that it appears to have last been renovated or even repaired since the '80's was a huge issue. The washing machine was literally hanging on by a wire. We made due until one day it broke off completely. To be fair, maintenance came the same day and somehow managed to clip it back together again. They come once a week to give you new towels and take the rubbish so basically you have to wash the towels and take the garbage yourself. The AC unit was very old and very loud and at the end of the suite in the living room nowhere near the bedroom. We found 2 cockroaches in our suite and numerous beetles. The fridge door did not completely close but the oven was very clean; the fridge needed another wipe down. The cupboards were rather rickety and the bathroom was very old and the whole place needed updating. However, you get what you paid for in that it reasonably priced and if you think of it as an old cabin by the beach and just buy a large can of Raid and go with a nonchalant attitude, you could find it all right. The local restaurants are nice and the beaches especially in Kahlua Bay were awesome. Lahaina as always is lovely to visit. I honestly could not recommend this hotel to anyone unless you need a cheaper hotel and you have a very cool go with the flow, whatever goes relaxed attitude.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 13, 2011

This was my first time in Maui and I traveled with my parents, my husband and my 17-month old daughter. Our villa was nice and clean and it worked well for us having the two separate bedrooms and the pullout couch. This way my baby could have her own room and my husband and I stayed on the couch. We found the villa extremely quiet and peaceful - my baby slept every night for 12 hours straight!. The window air conditioner in the living room and the bedroom fans kept the villa at a comfortable temperature (even too cold at times!). The only complaint that I have is that we were there for two weeks and they only came to clean once. I know that you can pay to have it cleaned more often, but I just think that it should be cleaned more often included in the price that you pay. You do come back full of sand from the beach so the carpets should have been vacuumed more often. They did come once a week to refresh towels and take out the garbage. The suite is nice and spacious. The kitchen was nice - having updated appliances and a full fridge. There were also lots of dishes, pots and pans, etc. The pool and hot tub area was nice and easily accessible. If staying at this resort, budget in a rental car for your length of stay - there is plenty of free parking. The beach across the street isn't the best so you will have to drive to better beaches - the closest one being Kaanapali Beach. Also, it is about 15 mins from downtown Lahaina and about 5 minutes from the nearest grocery store (Times) in driving time. We had a very comfortable stay at Kahana Villas, but we aren't hard-to-please type of people and we didn't spend a whole lot of time in our suite - just to sleep, shower and eat breakfast!

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 22, 2011

If you are looking for a nice relaxing vacation do not stay here. Loud parking lot with people screaming and honking their horns at 3am. Kids screaming above you at all hours of day and night. Grounds keepers sweeping halls and lancscaping at 7am on a Saturday. Suppose to be quiet hours from 10pm to 8am but not inforced by on site manager. Next to freeway and busy streets. Carpet needs to be replaced and units painted. Clean but not well maintained. Front desk staff is not friendly at all. Renovated unit next to us during the entire stay so noise from construction all day. For the price you pay to stay there no housekeeping included that is extra. Would not stay there again................

  • Stayed January 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kahana Villa Resort

Address: 4242 Lower Honoapiilani Highway, Lahaina, Maui, HI 96761
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 41 Specialty Lodging in Lahaina
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Kahana Villa Resort 3*
Number of rooms: 5
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Also Known As:
Kahana Villa Hotel Lahaina
Kahana Villa Resort Maui/Lahaina

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