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“Amazing resort and trip!!” 5 of 5 stars
Review of Montage Kapalua Bay

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Montage Kapalua Bay
5.0 of 5 Hotel   |   1 Bay Drive, Lahaina, Maui, HI 96761 (Formerly The Residences at Kapalua Bay)   |  
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Hotel amenities
Special Rate
4th Night Free
Ranked #1 of 29 Hotels in Lahaina
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
“Amazing resort and trip!!”
5 of 5 stars Reviewed July 7, 2014

I just returned this morning from our visit to the newest Montage and I can't say enough wonderful things about the people and the property itself. Everyone was so kind and helpful and you would never know most were new hires for the opening a month ago. Helpful, friendly, happy- everything you want in a staff! The resort itself is beautiful with amazing views of the Pacific and island of Molokai. While the beach is Mauna Kea Beach Hotel (on the big island/a personal favorite) is bigger and less crowded the beach is beautiful with great snorkeling just off the shore (we swam with sea turtles). The pools are amazing for both adults and kids, and the chairs at the pool are oversized and super comfortable. There are so many things to do around the hotel- golf at the Plantation course was so wonderful, cliff jumping, hiking, water activities, tennis and so much more we didn't even have time to do! The rooms are enormous with even bigger patios and full kitchens. There is a market inside the hotel for basics and a bigger one just up the road a bit. My only complaint about the rooms is I would love to see a little more Hawaii in them- a touch here and there would do wonders. But, I really don't have a complaint about this hotel- it was amazing and bound to become the place to stay on Maui both for couples and families!

Stayed July 2014
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65 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
New Rochelle, New York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 7, 2014

It all began before we arrived when my husband contacted Janet to book our activities and dinners. From that moment on we were in excellent hands. Janet immediately assessed our wants and desires and delivered big time. We played golf on the Plantation Course (spectacular), rode horses from the Mendes Ranch (only ranch on the island where you can run the horses), spent the 4th of July on the Hula Girl catamaran watching the fireworks on the water and went zip lining in Kapalua! Our dinner reservations were made and taxis all arranged. That was before we even set foot on the property. The other reviews say it all. The place is pristine and spectacular. I don't think the word "no" is in their vocabulary. So, without repeating the rave reviews of others, I want to speak about the special people who deserve mentioning. Along with Janet, we loved chatting with Audrey. She was always interested in our days and our dinners. My husband got up early and went to the Mahana Market for coffee. The woman always asked about our plans and was generally interested in what we would be doing. After a breathtaking walk along the coastal trail or a more vigorous one around the lake loop, our mornings started out with Christine or Kane for breakfast, with Sam making sure I had my decaf and lots of water. At the pool, Beth made sure we were hydrated and full, and Manu at the pool bar fixed us great island drinks. Speaking of bars, Mitch and Matt were the best. They were always up for good conversations, great drinks and some malasadas (not to be missed donuts) at the Cane and Canoe bar. We wanted our vacation from the east coast to be relaxing and rejuvenating. This exceeded all of our expectations. We can't wait to return.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 3, 2014

From the moment you arrive you are captivated by the never ending view out over the multiple of relaxing pools towards the ocean. The pools are well suited to all ages, as the young can explore the nooks and caves on the lower pools whilst the more refined adults can have sanctuary in the adults only pool. The gardens are breathtaking and impeccably maintained. Service is second to none as you would expect from a Montage establishment. We were a family of 4 in a suite which was so comfortable. The easy access to nearby Kapalua Bay gave us some very enjoyable days snorkelling and paddle boarding, whilst on other days it was a quick trip to one of the many famous golf courses. One amazing feature was that our friends who stayed nearby, and visited using the valet service were know by name by the valet boys. In all....the best

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 2, 2014 via mobile

Stayed here last week and enjoyed every bit of it! There is a beach connected to the hotel that you have access too but the pools were so much more inviting we never made it to the beach (and we love the beach). Our waitress, Whitney, was always there to make sure we were taken care of and recommend the lava flow with a floater on top as a drink of choice.

You are also within walking distance to 2 amazing golf courses. I tried the Bay Course and found this course perfect for those who want great views and a somewhat forgiving layout. If you are looking to do just 9 holes, check out the twilight times to save some cash as you have to pay for all 18 regardless.

The best part of the hotel, is the spa. Whatever else you decide to do, treat yourself to a day or two at their gym, saunas and treatments. For couples, I definitely recommend the "Maui Experience" for those that are not shy.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menlo Park, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 1, 2014

We just came back from a magical week at the Montage in Maui. I cannot say enough good things about this special resort.

The property is just spectacular. The lobby is open and airy, providing an elegant yet relaxing stage for the expansive facility. The pools are sophisticated but welcoming. Connected by tunnels and caves with an occasional waterfall, there are a variety of places to cool off while also providing variety for the kids to enjoy. The hona hut by the pool provides easy access to delicious drinks (Ask the bartender Manu to make you one of his signature lava flow or chi-chi - with or without alcohol). They even had a family movie night by the pool one night -- a drive-in by the beach!

The Kapalua beach is a short walk away. It's small and welcoming - making it easy for anyone to try snorkeling or boogie boarding for the first time. Montage guests get access to beach chairs and discounts on equipment rental making the experience seamless and easy to enjoy in short durations. We also enjoyed use of the great tennis courts across the street at the Kapalua tennis garden. Courts were always available and there was a well stocked tennis store to give us balls and access to rackets if needed. The Pineapple Grill next store was also a great place for a casual and delicious dinner.

Beyond the physical beauty and peaceful setting of this extraordinary property, the spectacular service and attention to detail are what really makes the experience a special standout. Every person we met who worked there seemed to have a personal mission statement of making sure our family vacation exceeded expectations. Every morning was greeted with multiple "Aloha's" and every question was answered with a "sure, we can do that." Stacy at the Cane and Canoe, Montage's signature restaurant (which is also delicious), went out of her way to drop off a fish guide for my kids at our room after they excitedly told her about the fish they saw snorkeling that day.

Mornings were filled with yoga at their gorgeous fitness facility (open view of the beach) or runs on the scenic coastal trail. The fitness instructors were friendly and knowledgeable - definitely a good workout for all levels.

The rooms are beautifully appointed and spacious. Our suite had a well stocked kitchen (we brought in groceries) that made it easy to stay in whenever we wanted a change of pace. The beds were super comfortable and the porch had a fantastic view of the beach.

You just can't go wrong here - total paradise for everyone. We're already planning our return trip.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 25, 2014

To sum it up: UNBELIEVABLE. By far the most beautiful place we've ever stayed in. The part that blew us away was the staff and service. So friendly, so attentive, and they know you by name as soon as you arrive. They went completely above and beyond to make sure my new husband and I were satisfied. The grounds were flawless and the views are amazing. The spa was fabulous! So peaceful and gorgeous. We can't wait to go back for our anniversary! They are opening up a new restaurant soon, if they haven't already, and I am positive it will be more than excellent!

Room Tip: I don't think there is a bad view on the whole resort! We stayed in a 3 bedroom, 3.5 bathroom s...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paia, Hawaii
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 20, 2014

Montage is like the Grand Wailea of West Maui, but on a more subtle scale with huge suites. Everybody was super friendly. I was there for a staycation with the kids and from the pool staff to the bartenders, room service, valets, etc, the aloha was great and so was the service. Rooms were incredible, huge, great for a big family trip. Kids loved the pool and the Kapalua Food and WIne Festival was happening that night so we had a good view of everything. Definitely worth the price and hopefully we'll be back soon.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Montage Kapalua Bay

Address: 1 Bay Drive, Lahaina, Maui, HI 96761 (Formerly The Residences at Kapalua Bay)
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Lahaina
#1 Luxury Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Montage Kapalua Bay 5*
Number of rooms: 62
Official Description (provided by the hotel):
Our villas offer expansive ocean views from spacious lanais, including the islands of Lanai and Molokai. These luxury residences have room for the entire family. With two master suites and a third bedroom with two beds, you will be surrounded by comfort and style. Each of the bedrooms features its own private bath. ... more   less 
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Also Known As:
Montage Kapalua Bay Maui/Lahaina

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