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“We enjoyed a great week!” 5 of 5 stars
Review of The Westin Kaanapali Ocean Resort Villas

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The Westin Kaanapali Ocean Resort Villas
4.0 of 5 Resort   |   6 Kai Ala Drive, Lahaina, Maui, HI 96761   |  
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Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #11 of 29 hotels in Lahaina
GreenLeadersBronze level
MO
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
“We enjoyed a great week!”
5 of 5 stars Reviewed April 29, 2013

This was our second trip to this property. We were there in 2011 and just returned from our recent trip. This is a beautiful resort. Yes, it is large and there are a lot of people there. Overall, we met very nice people and received very good service from all employees. We did not purchase meals at any of the onsite restaurants so can't comment on them. We had drinks at two of the bars and some appetizers. All very good. Expensive? A bit, but not awful at happy hour. You're on the beach in Maui, you are going to pay more than you do for drinsk at your local sports bar back home. We once again had a studio. The studio's are very nice and work perfectly for the 2 of us. I would not reccomend them for a family. Maybe a couple with a young child. They would be cramped for a family with older children or more than 1 child. The kitchenette was adequate for us to prepare our breakfasts and a few dinners. We barbequed and prepared side dishes at our room. We had a poor view and no balcony, we were in 3104 and if a view or balcony is a must, don't accept this room. On the other hand, if you are not an owner you will not have any say in the selection of your room. We exchanged our timeshare week through interval a year in advance and the Westin Ka'anapali told me when I called that no room assignments were made until 1 day before check in. I called a day ahead and was told they would put in a request for no first floor. Guess what? The airline rebooked our flight and we were late getting in. We were assigned the first floor and told that nothing else was available. Nevertheless, we are not "room " people, meaning we spend most of our time out of our room. Our view was of the back of the restaurant/bar by the pool and if we leaned over the railing which was right outside our sliding door (no lanaii) we could peek in the distance and see a tiny bit of ocean, therefore the resort called this an ocean view. I think they would get a lot less complaints if they stopped calling these rooms "ocean views" and just called them what they are- pool views, limited views, etc The receptionist did give us coupons for a free breakfast buffet so we were happy with that . Other than the room selection thing, we were treated very well and enjoyed the location of this resort. We could walk up and down the beach walk, enjoy snorkeling form the beach, and had the convenience of a bar, pool towels, etc. The free shuttle was a plus too. We took the shuttle and enjoyed a delicous dinner at the Hula Grill one evening, and used it to go to Black Rocks and snorkel. They have added a barbecue area outside of building 4 since our last visit which was very convenient. We love Maui, love Kanaapali beach and loved our vacation.

Room Tip: Do not be misled by "Ocean View" there are very few Ocean Front rooms at this large resor...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (599)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Sacramento, California
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 28, 2013

I stayed here in July of 2011 with my family of more than 10. We had three seperate rooms, all with amazing views. The lounge area by the pool was spectacular, with full service food and drinks. The cabanas were a plus if you can get them. They had a children's pool as well that was a little walk to the other side of the villas. Access to the beach was within 50 feet of the resort. It wasn't quite as decked out as some of the other resorts nearby, but it was a little more laid back and relaxing. The staff was always tentative to your needs, rooms were clean and spacious. Could be a good honeymoon place. I would definitely bring my family back.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 27, 2013 via mobile

The Westin can't take credit for the beach or snorkling - which is great.

Rooms are nice. We rented thru an owner, so were fortunate enough to get a 6th floor ocean view room.

Its the small stuff they need to improve on.

Restaurants are super expensive and not that highly rated. We dined at Dukes.

On nights with little to no breeze the smell from the torches is really obnoxious. Smells like a 747 just crashed.

Odor from the sewage treatment plant is also noticeable on some nights.

The pools are super crowded and the water is too warm to cool off. Glad I can swim in the ocean, which is why I came to Maui, but still, pools need improvements.

No fitted sheets on the beds. So the bottom sheet comes undone - like a cheap motel bed.

Parking is free, but it is limited and is a long walk from the rooms.

Only way I'd stay here again is if I got a deal thru an owner. There are nice condo places with rooms that are just as nice, equal views, less crowded pools and easier parking.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulinn, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, May 2, 2013
Aloha Davis23,

We’d like to extend our apologies that your stay with us was not to your satisfaction. Our team has reviewed and taken your comments into consideration for improvement. Aside from this, we hope that you enjoyed your time on Maui and hope that we may have a chance to welcome you back for a satisfying Westin experience. Thank you for your feedback and for taking the time to post your review.

Mahalo,
Sulinn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ventura, California
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed April 26, 2013

Westin Ka'anapali Villas are gorgeous, the pools lovely and the beach perfect. We went for a wedding and between us had several villas; no one wanted to come home. The shuttle service was handy to go into Lahaina for dinner and shopping.
I loved having a downstairs villa, looking toward the park and beach.
We traded our timeshare in Scottsdale, rented on 2/2br from redweek and rented a 1/ br from the resort.
It was quite windy in May – sand blasted most afternoons.

The grounds are Lovely lovely lovely

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulinn, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, April 29, 2013
Sounds like you had an incredible time with us. We appreciate you sharing your experience with other travelers and look forward to your return.

Sincerely,
Sulinn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 26, 2013

I stayed at The Westin Ka'anapali in Maui for a full week and had an awesome time. The one bedroom villas are spacious and the bathroom is huge. Villa is equipped with EVERYTHING you could possibly need for a full week.

Beach is nice and pools are very nice. Everything was always keep clean and in great shape. I was not bothered about timeshares sales which was nice.

Staff is friendly and mellow. Hotel is located near shops, restaurants, grocery store (Safeway). Front Street (main district) is within a few minutes driving. We rented a car but there is a free shuttle to take you to the main spots in Lahaina.

This was a week of perfection and I would DEFINITELY stay here again!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulinn, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, April 29, 2013
Aloha inkedtc!

We are excited to hear that you had an amazing stay. Thank you for taking the time to post your reveiw. We look forward to welcoming you back again for yet another amazing Westin Ka’anapali experience.

Mahalo,
Sulinn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 26, 2013

This was our 5th stay at the Villas, our first time on the north side. As usual - we had another great stay. The staff is always friendly and very helpful, the rooms very clean and comfortable, amenities are great, and the beach and snorkeling right out front make it a great place to stay.

My only complaint was the condition of some of the BBQ grills - missing grates, or no gas. Cost is a little high, too, when comparing to some rates available at the newer and neighboring Holua Kai. Overall though - we love this place.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canadian rockies
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 25, 2013

Our 4 stay at the Westin. Stayed with 4 adults for a week in April. No problems. friendly check in. Room clean and extra towels included. Pool area clean and busy. Beach has good snorkelling and great sunsets. Whales are visible from shore. Great sandy huge beach that's never over crowded. Pool area has bar with light meals. Nice koi ponds and tiki torches at night. Fridays have local vendors and artisans near the beach area.

Room Tip: HIgher rooms have better views. Mostly owners of villas in oceanfront units.
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin Kaanapali Ocean Resort Villas

Address: 6 Kai Ala Drive, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Lahaina
#4 Spa Hotel in Lahaina
#5 Business Hotel in Lahaina
#6 Top resorts Hotel in Lahaina
#8 On the Beach Hotel in Lahaina
#10 Romantic Hotel in Lahaina
#10 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Kaanapali Ocean Resort Villas 4*
Official Description (provided by the hotel):
Enjoy stunning vistas and an exotic, idyllic setting on exclusive oceanfront property on Maui's North Beach, with golf, tennis, swimming, nd more. Perfect for a Hawaiian destination wedding. ... more   less 
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Also Known As:
The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
Westin Kaanapali Ocean Resort Villas
Westin Lahaina
Westin Ka Anapali Ocean Hotel
Westin Villas Maui
Lahaina Westin
Westin Maui Villas
The Westin Kaanapali Ocean Resort Villas Maui/Lahaina

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