We stayed in the Westin Kaanapali Ocean Resort from January 11th to January 25th. We had a wonderful room with a partial view of the ocean ,,,,, It was definitely a pretty view and very quiet.

We enjoyed our stay with a studio room and kitchenette....However, the only disappointing aspect of it all was that housekeeping was not up to par for a hotel such as this. Even though we opted for every third day housekeeping, when they did come, they forgot towels on one visit...They forgot soap on another visit and not sure if it was their job, but the kitchen floor was always dirty even though I did clean up after a clumsy hubby who seems to spill coffee at every turn. There were coffee stains that I had neglected by mistake. I think even one visit they did not even replace towels or face clothes. Maybe I had the policy wrong, but never encountered this problem in other hotels.

All in all, we enjoyed our stay and hope that some day we will return.

Beautiful property. Landscaping, pools, and facilities were all top shelf. Very nice rooms (apartments) were well equipped and comfortable. Great room amenities. Staff was very friendly and accomodating. My only complaint is I thought food and drink was a little pricey.

I have written a long letter to Starwood properties regarding our terrible experience at this Westin. After booking this reservation in October, I had called this hotel specifically myself on 3 different occasions prior to our arrival last week (Feb. 4, 2013). I called to verify our ADA room for my handicapped husband: an ocean view, one bedroom, deluxe with a roll-in shower. Three empoyees at the front desk (I have all their names and the dates I spoke with each one) assured me that the reservation was perfectly fine. However, upon our arrival, we found we had no reservation for this particular room. Long story. We were placed in a studio with ocean view and a roll-in shower (no shower chair; I had to request this) for the night, to be moved tomorrow. The following day, after much grief, anger, and frustration, we were placed at 5:00 p.m. in a pool view room, one bedroom with a roll-in shower because ADA requires proper accommodation for the handicapped, but certainly not deluxe and not with an ocean view. The excuse was that they have limited ADA rooms and they were "fully booked". They broke our contract; they did not honor our reservation. This vacation was ruined for us. I spoke with a number of different managers and personnel at this resort during our stay. They offered us token resort credit and Starwood points (we are members), but they could not give us back the week that we lost to poor management and corporate greed. When a couple checked into the room next to ours, shortly before we left, they complained loudly that they had booked an ocean view room but not this pool view room. They were moved immediately, apparently to a better room. Why were we treated differently from them? We are not young; nor are we in good health. Time is irreplaceable to us at this stage in our lives. We were not treated well. If you need an ADA room with specific facilities for your disability, I strongly suggest you obtain written confirmation from this hotel for your reservation. If it is not provided, I suggest you stay where your handicap will be properly accommodated and you actually receive the room you booked. This experience represents only a bitter memory for us now.

Definitely recommend this resort villas to anyone planning on vacationing in Maui. Exceptional room, great service, and the ocean view was great. The resort is well maintained with a small lily pond with fish, tiki torches, cabanas, and a nice pool. Sidewalks to walk you straight to the beach. The beach bar have happy hour to enjoy a drink on the beach. Free good breakfast if you opt out of room service the following day. One small complaint inside the room were the privacy in the bathroom area. No locks on the sliding doors. Everything else in the room and resort made up for it though. Mahalo Westin!