Just spent 3 weeks at the Westin Kaanapali, and found the staff to be the best we've experienced at any timeshare. They were friendly, professional, fast, and effective. I find that every resort may have one or two staffers who can really get things done, but I was suprised that amost all the staff I encountered at the Westin was like that. And truly friendly! Felt like I had personal friends on staff working my issues. We're retired and spend about 10 weeks a year at timeshares through exchanges, rental or reservation at a home resort. Can't beat a high end resort in Hawaiian paradise with great staff!