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“Outstanding staff - friendly, professional, effective” 5 of 5 stars
Review of The Westin Kaanapali Ocean Resort Villas

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The Westin Kaanapali Ocean Resort Villas
4.0 of 5 Resort   |   6 Kai Ala Drive, Lahaina, Maui, HI 96761   |  
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Complimentary Breakfast
Ranked #11 of 29 hotels in Lahaina
GreenLeadersBronze level
Seattle, Washington
1 review
1 helpful vote 1 helpful vote
“Outstanding staff - friendly, professional, effective”
5 of 5 stars Reviewed December 12, 2012

Just spent 3 weeks at the Westin Kaanapali, and found the staff to be the best we've experienced at any timeshare. They were friendly, professional, fast, and effective. I find that every resort may have one or two staffers who can really get things done, but I was suprised that amost all the staff I encountered at the Westin was like that. And truly friendly! Felt like I had personal friends on staff working my issues. We're retired and spend about 10 weeks a year at timeshares through exchanges, rental or reservation at a home resort. Can't beat a high end resort in Hawaiian paradise with great staff!

Room Tip: I prefer building 3. It's close to the pool, whirlpool, restaurant, and activities shack for po...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (600)
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Ljubljana
Top Contributor
53 reviews 53 reviews
45 hotel reviews
Reviews in 38 cities Reviews in 38 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 12, 2012

Been there a week ago with family. About 40 min from Kahului airport, but easy drive. Resort looks great, especially south villas. Room are comfortable, even our, which supposed to be the smallest - studio villa. Well equipped, all that family needs for living, including washing and drying machine. Pools are nice, although I missed some deeper water. Beach next to the hotel is nice, but you can find even better if you go a bit souther - just follow the beach pathway.
Staff is friendly, willing to help.
I was not invited to any timesharing presentation, so you can take that as plus or minus.
Would deffinitely recommend this property to anyone, especially if you have children - pirat boats, slides, pools,...
Nice job, Starwood,...

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 11, 2012

We were first given a studio on the 1st level. It was very dark as the plants outside blocked most of the balcony doors. In addition the studios here have very cramped kitchens with no counter space. Big contrast to the much better studio layouts at the next resort over, Honua Kai.
I spoke to guest services and they put me through to the manager. The manager listened to my comments and said he would get back to me to see what he could do as the place was highly occupied. I actually had to call him back as there was no call back from him for over 4 hrs but the manager did give me a choice of 2 larger one bedroom units to move to on higher floors with an large kitchen. Much appreciated. In addition they quickly brought us a requested rice cooker.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed December 11, 2012

This property is planned very well and easy to navigate. The staff was very helpful and always available. The pools and ponds are very clean and well maintained.
Beach is very close and clean with plenty of space to find a spot.
The work-out room has nice equipment, but is in a boxed room with no windows. Such a shame because a few windows looking out to the ocean would have been beautiful and enhanced the work-out.
Thanks to Jenni Lyn (front desk check-in) as she was very helpful and LISTENS to the customer.

We had a one bedroom which was excellent since it had a washer/dryer, refrig, stove, microwave and cabinets with full utensils. This enables you to bring groceries to the room and cut down on the food bills. They also have grills outside for personal cooking....NICE!
Self parking is also very easy and no need for valet, however; we did valet 2 days and it was also good.

We compared this place to the Westin Hotel down the street and this one (villas) is clearly the winner. We were in building #2.

Lately, we've been dissapointed by several other SPG properties, but we'll definately return to this one as it is managed.

Thanks again Jenni, for remembering that it was our anniversary #22.

Room Tip: Building #2 center was good and we were still able to see a partial shot of the water. Try to get a...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 3, 2012

The rooms are nice but the service leaves little to be desired. The pool is crowded and you have to get there early. You sit crammed and close -- packed in tight and it is far from relaxing.

We arrived at 11:00am and called at 9am to request early check in. We also called throughout the day and were not able to get a room until 4pm. We called the front desk repeatedly and either the phone just rang or they picked up to remind us that guaranteed check in was at 4pm. We figured since check out was at 10am, they should be able to clean a room within 6 hours or less.

They told us they would hold our luggage and food for the stay but when we got our stuff, some items of our food were missing and they told us that we never gave them that food.

We booked an expensive Luau and after reading reviews that it was not authentic and more of a "show" we were told that we could not change it due to a cancellation policy that we were never told of (and we had only booked it an hour earlier. Overall very disappointing for the price and based on other reviews.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulinn, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, December 14, 2012
Thank you for providing your comments. Please accept our apologies that your stay was a disappointing one. We would be delighted to have the opportunity to personally discuss with you the details of your experience. I have sent you a private message requesting for your preferred contact information so that we may reach out to you. Thank you again for your feedback and we look forward to hearing from you soon.
Mahalo,
Sulinn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
niagarafallsny
Top Contributor
71 reviews 71 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 2, 2012

All staff we encountered went out of their way to help us plan our stay and understand this very beautiful property. It was a wonderful experience. And we were blessed to be able to stay in this lovely resort. The beach was long, the shuttle was such a great way to see the town and go to the Sheridan Dive Bar. It is no secret that these vacation weeks are also for sale; we asked to experience the offer. Did not feel pressured to buy and believe me we would if we had the funds. Afterall don't you wish you could buy a piece of paradise. Suite had washer dryers kitchen and ample room. The bath room and whirlpool was hugh. Restaurants were both great, pool side and the Italian one... Would go again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Top Contributor
129 reviews 129 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed December 1, 2012

We stayed in one of the higher-floor ocean view units in the South part of the resort. Our view was great and we had a 2 bedroom (which is actually a 1-bedroom with full kitchen, then lockoff studio with smaller kitchenette). We loved the convenience of being able to go to the grocery store and cook meals in the unit.

The valet/front desk staff was all very friendly and helpful. We didn't use the concierge service, but appreciated that they had it there. We did use many amenities on property though-- grill area was great, snorkel rental was fine (if a little pricy- there are places outside of the resort where you can rent for significantly less). Would recommend snorkeling right off the beach at the Westin- we saw some amazing fish not too far off shore.

One warning is that if you're in a large group and want to spend the day together by the pool, you'll have to get out there early. They ask that people be with the chairs (i.e. not just leaving belongings on them) which I appreciated. They also take it seriously-- we saw many people leave belongings and then Westin staff would come pick them up after about an hour.

Overall, we had a fantastic experience and hope to go back!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Kaanapali Ocean Resort Villas

Address: 6 Kai Ala Drive, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Lahaina
#4 Business Hotel in Lahaina
#4 Luxury Hotel in Lahaina
#6 Top resorts Hotel in Lahaina
#8 On the Beach Hotel in Lahaina
#10 Romantic Hotel in Lahaina
#10 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Kaanapali Ocean Resort Villas 4*
Official Description (provided by the hotel):
Enjoy stunning vistas and an exotic, idyllic setting on exclusive oceanfront property on Maui's North Beach, with golf, tennis, swimming, nd more. Perfect for a Hawaiian destination wedding. ... more   less 
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Also Known As:
The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
Westin Kaanapali Ocean Resort Villas
Westin Lahaina
Westin Ka Anapali Ocean Hotel
Westin Villas Maui
Lahaina Westin
Westin Maui Villas
The Westin Kaanapali Ocean Resort Villas Maui/Lahaina

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