We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dissapointed” 3 of 5 stars
Review of The Westin Kaanapali Ocean Resort Villas

Save Saved
You added The Westin Kaanapali Ocean Resort Villas to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Westin Kaanapali Ocean Resort Villas
4.0 of 5 Resort   |   6 Kai Ala Drive, Lahaina, Maui, HI 96761   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #10 of 29 hotels in Lahaina
GreenLeadersBronze level
Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
“Dissapointed”
3 of 5 stars Reviewed November 19, 2012

There are many great things about this resort, but there were some negatives as well. Negative enough that they outweighed the pros and I would not return. First, the pros:

- The in-room amenities are top-notch. The heavenly bed, high quality finishes and TVs and having a washer/dryer was a huge benefit. We used it almost daily.
- If you have small children, there are 2 pools that are only 1 1/2 feet deep, which is great for parents who dont want to be on guard the whole time you are at the pool.
- Everything you need is right there for you at the resort and the shuttle to Lahaina and the other Westin are a great benefit as well.
- The restaurants were better than average. Normally Im not too impressed with Starwood restaurants.

The cons:
- The studio is extremely small. Its a hotel room with a fridge. We thought we could get by with just our one 4 year old, but we didnt even have anywhere to put our suitcases. If you have more than 2 people, do not get a studio. We did upgrade to a one bedroom (at a cost), and it was much better.
- If you want to be at the pool with the water slide, plan on getting there at 8am for a chair, or paying extra for the reserved chairs (all of which line the pool..if you dont want to pay, you cant be right up next to the pool).
- The quality of your stay is going to be VERY dependent on where your room is located and there are alot of poorly located rooms (I would venture that 1/4 of the resort has bad room placement). Our first room was in building 7 facing Molokai, which was ok, but it was towards the road and very noisy. If you come all the way to Maui, you want to sit on your deck and hear birds (or silence), not the highway. Once we moved to a one bedroom, we were in building 6 and didnt have highway noise but had generator noise. Loud enough that we never sat on our deck or had the door open for a breeze. We tried to move rooms again, but there were never any better options. All availabe rooms were close to the road, over a parking lot or right outside the kid pool. This is the main reason I would not return. I would not want to take my chances on getting a lousy room again. It ruined the whole experience. And there seem to be way too many pooryly situated rooms.

Room Tip: Pay for ocean front if you dont want to take a chance on a lousy room. Stay away from rooms closest...
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulinn, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, November 22, 2012
Aloha beadventurous! Thank you for taking the time to share your experience. We are sad to hear that your recent stay with us was a disappointing one. We have taken your comments into consideration and would be happy for the chance to speak with you personally. I have sent you a private message requesting for your information so that we may contact you. We do appreciate your feedback and look forward to hearing from you soon.
Sincerely,
Sulinn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,373 people have reviewed this hotel

Traveler rating
    1,364
    601
    227
    115
    66
See reviews for
1011
891
30
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (603)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Palo Alto, California
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 19, 2012

We go to this hotel/resort every year, so I can compare the quality and service year to year. We just returned from our 10 nights there, and have decided not to go back during this busy time, or to try another resort next year. The grounds are wonderful, the ocean, the pools, the 2 restaurants - all superlative. Our issue is a small one, but nevertheless, it matters to us. When the hotel is full, the staff makes a point of telling you that whenever you want something a little different, or let's say, an upgrade. Smallish things like the maids not cleaning when they should, and the front desk not too worked up about it...in other words, we don't need you so very much. Some staff are very responsive, exceptionally so, but it seems their ability to actually help you is limited, which might account for the lack of interest in doing so. I had forgotten some medicine, had a friend fed-x it out to me, and asked for it everyday...seems it sat "downstairs" for 3 days because no one thought to look there for it. I had to push and push to get them to look in another place for it.
These are not much, though. Big picture, this place is a real pleasure to visit. We like the decor and find the rooms plenty big, they contain washer/dryers, kitchenette, jacuzzi bathtubs...perhaps not new, but still modern looking and extremely comfortable.
The spa is fantastic. The restaurant [Italian] is excellent. If little things don't work you up as they do me, go for it. You'll not regret it.

Room Tip: This is a tough one. The hotel staff has no say in where they put you, and it's quite difficult...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 18, 2012

We spent our Hawaii vacation here and there was nothing missing or to wish for that we didn't have.
Had a room on the first level first, but because was next to a noisy entrance door we requested to change the room. Moved to a higher floor and the view was amazing! garden, rainbow, flowers, nothing missing!
Service was great and we enjoyed spending time by the main pool and by the kids pool. The pirate ship was awesome and our 4yo boy loved it. Also loved the train rides across the street, a big hit for families with kids.
Washer and dryer were helpful as well as having a regular size refrigerator for fruits, drinks and breakfast food was great. If we'll travel to Maui we'll consider staying here again!
Loved the pond, the main lobby and the Starbucks coffee by the fountain!

Discover the Duke's at the hotel next door, only on our last day, and the happy hour there was awesome.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulinn, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, November 22, 2012
What great photos! Thank you for sharing them along with taking the time to share your experience with us and other travelers. We are excited to read that you had a wonderful vacation. We look forward to welcoming you back to Maui, hopefully soon. Have a wonderful rest of the year.
Mahalo,
Sulinn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 18, 2012

Our one bedroom room was spacious and had a nice kitchen/day room. I really enjoyed the breeze coming in the room even though we were on the ground level. The staff were all very nice except for one issue I will address in a second.

The restaurant on the property by the beach with the large screen TV's had the worse service. Our waitress went on a break without telling anyone and never gave us our full order? I thought it was a fluke then the second day our waiter seemed more interested in talking with the bartender and texting on his phone then bringing us the drinks we ordered. We never went back to this bar/restaurant again on our trip. The drinks at this location for some reason also seemed watered down not sure why.

Room Tip: stop at costco get food/snacks/wine etc. Save some money
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sulinn, Manager at The Westin Kaanapali Ocean Resort Villas, responded to this review, November 20, 2012
Aloha Maureen L! Thank you for taking the time write your review. We greatly appreciate the you sharing your observations with us. Please accept our sincere apologies for this experience, and rest assured that these occurrences are not representative of our standards. Our leadership team has immediately addressed this issue with the team. We would be delighted to have the opportunity to contact you personally and obtain further details from you. I have sent you private message requesting for your contact information so that we may reach out to you. Again, we apologize and thank you for your valueable feedback.
Mahalo,
Sulinn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2012 via mobile

My family and I stayed there this past week in a 2 bedroom lock out. It was a beautiful resort and grounds were kept nicely. Only two complaints I have- one is the wifi- a bit unstable and continued to drop out- but we are on vacation so a little digital disconnect isn't a bad thing :). Secondly check out. We asked for a late checkout and were granted until noon. At 12 pm on the dot we not only received 2 phone calls to leave the room but also a visit from a staff member at the door asking "are you checking out yet?" it certainly felt like we were being forced out when we would've been leaving at that time anyway. A bit of a sour taste on leaving but overall great stay!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oak lawn
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 16, 2012

The room was wonderful, big, clean and the bed heavenly! Our room was close to the lobby and the beach so that was perfect. We had one of those timeshare deals got a cooler bag and Maui carmels. The meeting was NO Pressure at all. We still have 90 days to think about joining. The staff was so friendly and Barbara in the South Tower helped us book all our tours. We were in the North Tower. The only bad thing was the food at the restaurants at the hotel. It was just ok but everything else made up for it. We couldn't extend our stay at this hotel cause they were booked but we found another place.

Room Tip: We had room 6240 North and it was great!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilroy, California
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 16, 2012

Studio rooms are too small to stay in for a week but overall a nice place to stay .Very friendly staff and clean surroundings .liked the convenience of the washer and dyer in the rooms nice beach front hotel

Room Tip: Don't stay in a studio next to the restaurant or you will hear people talking instead of the oce...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Westin Kaanapali Ocean Resort Villas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Kaanapali Ocean Resort Villas

Address: 6 Kai Ala Drive, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Lahaina
#4 Luxury Hotel in Lahaina
#5 Business Hotel in Lahaina
#6 Top resorts Hotel in Lahaina
#8 On the Beach Hotel in Lahaina
#10 Family Hotel in Lahaina
#10 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Kaanapali Ocean Resort Villas 4*
Official Description (provided by the hotel):
Enjoy stunning vistas and an exotic, idyllic setting on exclusive oceanfront property on Maui's North Beach, with golf, tennis, swimming, nd more. Perfect for a Hawaiian destination wedding. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Starwood, Tingo, BookIt.com, Hotels.com, Despegar.com, getaroom.com, BookingOdigeoWL, Travelocity, Venere, Priceline and Otel so you can book your The Westin Kaanapali Ocean Resort Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
Westin Kaanapali Ocean Resort Villas
Westin Lahaina
Westin Ka Anapali Ocean Hotel
Westin Villas Maui
Lahaina Westin
Westin Maui Villas
The Westin Kaanapali Ocean Resort Villas Maui/Lahaina

Owners: What's your side of the story?

If you own or manage The Westin Kaanapali Ocean Resort Villas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.