We go to this hotel/resort every year, so I can compare the quality and service year to year. We just returned from our 10 nights there, and have decided not to go back during this busy time, or to try another resort next year. The grounds are wonderful, the ocean, the pools, the 2 restaurants - all superlative. Our issue is a small one, but nevertheless, it matters to us. When the hotel is full, the staff makes a point of telling you that whenever you want something a little different, or let's say, an upgrade. Smallish things like the maids not cleaning when they should, and the front desk not too worked up about it...in other words, we don't need you so very much. Some staff are very responsive, exceptionally so, but it seems their ability to actually help you is limited, which might account for the lack of interest in doing so. I had forgotten some medicine, had a friend fed-x it out to me, and asked for it everyday...seems it sat "downstairs" for 3 days because no one thought to look there for it. I had to push and push to get them to look in another place for it.
These are not much, though. Big picture, this place is a real pleasure to visit. We like the decor and find the rooms plenty big, they contain washer/dryers, kitchenette, jacuzzi bathtubs...perhaps not new, but still modern looking and extremely comfortable.
The spa is fantastic. The restaurant [Italian] is excellent. If little things don't work you up as they do me, go for it. You'll not regret it.

We spent our Hawaii vacation here and there was nothing missing or to wish for that we didn't have.
Had a room on the first level first, but because was next to a noisy entrance door we requested to change the room. Moved to a higher floor and the view was amazing! garden, rainbow, flowers, nothing missing!
Service was great and we enjoyed spending time by the main pool and by the kids pool. The pirate ship was awesome and our 4yo boy loved it. Also loved the train rides across the street, a big hit for families with kids.
Washer and dryer were helpful as well as having a regular size refrigerator for fruits, drinks and breakfast food was great. If we'll travel to Maui we'll consider staying here again!
Loved the pond, the main lobby and the Starbucks coffee by the fountain!

Discover the Duke's at the hotel next door, only on our last day, and the happy hour there was awesome.

Our one bedroom room was spacious and had a nice kitchen/day room. I really enjoyed the breeze coming in the room even though we were on the ground level. The staff were all very nice except for one issue I will address in a second.

The restaurant on the property by the beach with the large screen TV's had the worse service. Our waitress went on a break without telling anyone and never gave us our full order? I thought it was a fluke then the second day our waiter seemed more interested in talking with the bartender and texting on his phone then bringing us the drinks we ordered. We never went back to this bar/restaurant again on our trip. The drinks at this location for some reason also seemed watered down not sure why.

My family and I stayed there this past week in a 2 bedroom lock out. It was a beautiful resort and grounds were kept nicely. Only two complaints I have- one is the wifi- a bit unstable and continued to drop out- but we are on vacation so a little digital disconnect isn't a bad thing :). Secondly check out. We asked for a late checkout and were granted until noon. At 12 pm on the dot we not only received 2 phone calls to leave the room but also a visit from a staff member at the door asking "are you checking out yet?" it certainly felt like we were being forced out when we would've been leaving at that time anyway. A bit of a sour taste on leaving but overall great stay!