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“Beware of Kahana Falls..” 1 of 5 stars
Review of Kahana Falls

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Kahana Falls
3.5 of 5 Resort   |   4260 Lower Honoapiilana Rd, Lahaina, Maui, HI 96761   |  
Hotel amenities
Ranked #26 of 29 hotels in Lahaina
Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
“Beware of Kahana Falls..”
1 of 5 stars Reviewed May 2, 2013

We are currently staying at Kahana Falls and are having a horrifying experience. We would like to caution others who are thinking of staying at this hotel. These are the main reasons:
1) During check-in, we were surprised with a utility fee of 5+ dollars a day. I booked the hotel through hotel.com and the fee was not transparent during booking. This is not standard fee imposed by other hotels
2) I have back problems and need a few extra pillows for support. I called housekeeping 4 times, left them messages without responses or pillows
3) The cutting board in the kitchen is dirty with old food residual sticking on it
4) Housekeeping only changed our towels. The entire room and bed were both untouched. I was informed by the front desk that I need to pay an extra fee if I want housekeeping to change my bed linen. I insisted that my husband has asthma and it is very important to have clean bed sheets every day. The front desk casually dismissed my medical concern and told me to call back tomorrow to talk to the “manager”
5) The air conditioning fan outside the room is extremely noisy. We have to put pillows over our ears to block out the noises at night
6) For the price, the room size is very tiny with old furniture and uncomfortable bed

Of note, this is our honeymoon and first time here in Maui. We had many accommodation options to choose from but we decided to go with Kahana Falls for our honeymoon stay. Our experience at this hotel has been nothing but full of negative surprises and disappointment. I made reservation for 2 more days but my husband and I are thinking of looking for another place tomorrow. If you are looking for a hotel in Maui, please avoid this place and let your friends/family know to cross this place off their list due to previously mentioned reasons.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Kahana Falls, responded to this review, May 3, 2013
Thank you for your comments. We would greatly appreciate the opportunity to address your specific concerns. Please email us at kfr@tradingplaces.com with your name, dates of stay, and unit number so we can resolve these issues in a timely manner. We apologize for your negative experience at Kahana Falls.
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238 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Whitney, TX
Top Contributor
64 reviews 64 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 29, 2013

I know that April is the cusp of one of the few "slow seasons" in Hawaii, but Kahana Falls was sparsely populated. The facility itself is superb. The staff is friendly and efficient. The units are well maintained and equipped; however, the design of the two bedroom unit we were assigned was a bit deficient. The second bedroom unit had a view of nothing. The main unit had a view of the swimming pool, which is located in an internal courtyard. It takes awhile to figure out the layout of the place and some signage would help, but you can enjoy the beautiful landscaping while you are wandering around lost.

Room Tip: The upper floors of the fromt building have views of the ocean. The rear buildings have a view of th...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Kahana Falls, responded to this review, May 1, 2013
We appreciate your review of Kahana Falls and are pleased you enjoyed our beautiful grounds. Please stay with us again soon!
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Truckee, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 24, 2013

I loved Kahana Falls. I wents on a girls trip 4/13-4/20/13 stayed in a 2 bedroom they gave us a room with an ocean view right above the pool area. It was very clean,quiet and had every thing that we needed. We used the bbq's twice the pool area was beautifull very tropical refreshing after tanning. The staff was very friendly I would stay there again...

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Kahana Falls, responded to this review, April 26, 2013
Mahalo for your wonderful review! We're glad you had a GREAT trip and come back to Kahana Falls soon!
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Calgary, Canada
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 23, 2013

Stayed in April 2013 in a studio & hotel unit with another couple. Adequate room for 4 adults. Great view of ocean from units 501A. Did find minimal amount of cutlery and dishes but since we had the second unit adjoining we were able to borrow from the other kitchen. Stayed here using RCI points and enjoyed our time. Will definetly recommend this to others. The pool and hot tub area was beautiful with the two waterfalls and flowers. Only drawback was the very slow WIFI.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Kahana Falls, responded to this review, April 24, 2013
Mahalo for your comments! We are glad you enjoyed your stay at Kahana Falls. Our Ohana can't wait to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surprise, Arizona
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 22, 2013

I had traded this as an exchange on Trading Places. They assigned me in the small, dark, back lot room from a four star trade on Kona. Finding this out, for an additional $200 they gave me a very nice 2 bedroom This place is actually two units: one dark bedroom adjoining the one with a mini fridge next to the bed and the side we are using with a full kitchen and washer-dryer. It is beautiful. We have a balcony that overlooks the sea across the street, where the other high rises do not block the view. Below our fourth floor windows is a beautiful swimming pool that looks like a tropical lagoon. There are two hot tubs as well. The grounds around the pool are wonderful. Staff here is not terribly helpful or welcoming. They seemed to resent that we showed up early. Room cleaners much nicer.

The room is clean and very pleasant. They scrub the rugs after each visitor. The bed is a bit hard, lots of light in the room at night, even with the shades drawn. You can hear cars on the street. If you have any sort of physical/mobility issue this may not be for you. The shower is a tub with a shower wall attached..it's a BIG STEP to get in and out. The tile floors and tub floor are very slippery when wet. Watch out for the time share presentation...say no.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Kahana Falls, responded to this review, April 24, 2013
Thank you for staying with us and for your review! We're glad you were able to upgrade and experience our wonderful views. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed April 11, 2013

Since I used this as an RCI exchange, I was assigned a 1-bedroom in the Hale Kipa section, which, apparently, are the ultra smallest units they've got. Once I saw what I was getting, I tried to get a bigger 1-bedroom unit (which I should have gotten in the first place with the points I used), but both the resort and RCI refused unless I paid a $200 upgrade fee. NOT! I find this to be typical treatment these days for timeshare owners. I have been apprehensive about coming to this property in previous years and I'm really sorry that I settled. I pay too much money every year in maintenance fees, exchange fees, etc. to be put up in a place like this. I have traveled to Maui many times and timeshare exchanges are increasingly harder to get unless you start a search 2 years in advance. When this resort popped up on the search, I felt I should take it, because I might not be successful again. This size unit is not suitable for any more than 1 person. I was a solo traveler this time and this was barely enough space for me. There is no free Wi Fi, which is ridiculous in the 21st century. Again, for what I pay in timeshare fees, I don't want to pay more fees for what are now the basics in technology. Also, watch out and inquire about the energy fee that the resort charges, which is based on the size of the unit. Really? I pay for energy? What's next? I pay for water and towels? Also be aware of the Hawaii user tax--another fee added to your bill.

This is a very old property. The furnishings such as the mattress, dresser, table, chairs, sofa were fairly new and comfortable, but the hard fixtures such as the cabinetry, countertops, dishwasher, sinks, toilet, shower are in bad need of replacement. Lots of dirt buildup, stains, cracked and peeling paint in all the walls and floors. The appliances are also in need of replacement. All were very old and yellowing. Although the mattress was comfortable and free of bed bugs and stains, when I removed the pillowcases for inspection, every single pillow was yellow stained from years of sailva and body sweat. Even the extra pillows in the closet were dirty and stained. Maybe this is why they use two pillowcases on each pillow. It was quite disgusting. I will give the management credit, because when I called the front desk about it, they immediately replaced all the pillows with brand new ones. I find this practice to be one of those cost-cutting methods the timeshare properties are taking now. Because who takes the pillowcases off the pillows? The shower sprayed half of the water up into the high window so there was lots of ongoing water damage. The water flow was deafening too. I've never been in such a loud shower. There is no washer dryer in these units, just a central washer dryer off the pool area. The unit has separate A/C for the living room and bedroom, which worked fine, and both rooms had ceiling fans. The Hale Kipa units also have no patio or deck and no view of anything.

I was pleasantly surprised at how tropical feeling the pool and hot tub area felt. I only used the hot tub and It was a nice setting. The parking is free, but the parking spaces are made for compact and smaller cars, which seems to be the norm on Maui--cram in as many tight parking spaces as you can everywhere on the island. This is a good location if you want to be away from Lahaina, but not too far away. There is no onsite restaurant, but several places just down the road. You must go to The Gazebo restaurant up the street for breakfast.

The staff and grounds/maintenance people were always smiling and saying hello and were very friendly. The housekeeping staff were attentive and friendly too.

After my departure, I discovered I had left an important personal item in the room and when I called the front desk upon my return to the mainland, they found the item and shipped it back to my home, although it took almost two weeks for them to get it back to me. I was very appreciative that they sent it back to me.

I would rather pay cash to stay at a real resort than waste my timeshare exchange on this place. I will never return here. I would put this resort at the bottom of the barrel, along with The Gardens at West Maui down the street from here.

Room Tip: Do not stay in the Hale Kipa 1-bedroom units. They are ultra tiny and small, barely enough space for...
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  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Kahana Falls, responded to this review, April 15, 2013
Thank you for your comments. We would greatly appreciate the opportunity to address your specific concerns. Please email us at kfr@tradingplaces.com with your name, dates of stay, and unit number so we can resolve these issues in a timely manner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chaska, Mn
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 25, 2013

The Kahana Falls is a beautiful, quiet and relaxing resort about 5 minutes south of downtown Lahaina and 2 minutes south of Kaanipali. We were two couples in our 50's who stayed in a 1 bedroom two bath unit. We had units 302 A and B meaning it is a studio unit plus a lock off hotel unit. We exchanged for this unit through RCI. My husband and I took the hotel unit which was very private with a huge bathroom with a large tub. There was a small kitchenette in it. I've read reviews from people who only booked the hotel and I agree that the units are dark, as they are behind the studios. Ours friends slept in the studio Murphy bed and they said it was very comfortable. Lots of windows and light in the studios.

The 4 of us cooked and used the living area in the studio portion throughout the day. Studios have a washer and dryer also. There is a nice balcony in the studio that overlooks the grounds. We had a partial,ocean view too. There are grills down by the pool . Parking is free. The pool and grounds were well kept and beautiful. All of the employees were extremely helpful and kind.

If you're taking a hop to another island, I holy recommend the JHM regional airport which is 5 minutes away. We rented a car from dollar, picked it up at the main airport, OGG and dropped it off at JHM.

Betty, at the activities desk recommended the sunset dinner cruise and a whale watch that we're amazing. We got them free for doing a painless timeshare gig at the Kaanipali Club. We had wanted to see the property anyway.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Kahana Falls, responded to this review, March 25, 2013
Sounds like you had a wonderful vacation with us! Mahalo for your comments and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kahana Falls

Address: 4260 Lower Honoapiilana Rd, Lahaina, Maui, HI 96761
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool
Hotel Style:
#14 Top resorts Hotel in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kahana Falls 3.5*
Official Description (provided by the hotel):
Kahana Falls rests just steps from the beach on the west coast of Maui. Enjoy the lush landscaping, splashing waterfalls and wonderful amenities of this tropical resort. Each one- and two-bedroom unit offers a partial or full kitchen, air conditioning, lanai and much more. Our on-site activities desk will help you see the best of Maui. ... more   less 
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Also Known As:
Kahana Falls Lahaina
Kahana Falls Hotel Lahaina
Kahana Falls Maui/Lahaina

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