Since I used this as an RCI exchange, I was assigned a 1-bedroom in the Hale Kipa section, which, apparently, are the ultra smallest units they've got. Once I saw what I was getting, I tried to get a bigger 1-bedroom unit (which I should have gotten in the first place with the points I used), but both the resort and RCI refused unless I paid a $200 upgrade fee. NOT! I find this to be typical treatment these days for timeshare owners. I have been apprehensive about coming to this property in previous years and I'm really sorry that I settled. I pay too much money every year in maintenance fees, exchange fees, etc. to be put up in a place like this. I have traveled to Maui many times and timeshare exchanges are increasingly harder to get unless you start a search 2 years in advance. When this resort popped up on the search, I felt I should take it, because I might not be successful again. This size unit is not suitable for any more than 1 person. I was a solo traveler this time and this was barely enough space for me. There is no free Wi Fi, which is ridiculous in the 21st century. Again, for what I pay in timeshare fees, I don't want to pay more fees for what are now the basics in technology. Also, watch out and inquire about the energy fee that the resort charges, which is based on the size of the unit. Really? I pay for energy? What's next? I pay for water and towels? Also be aware of the Hawaii user tax--another fee added to your bill.
This is a very old property. The furnishings such as the mattress, dresser, table, chairs, sofa were fairly new and comfortable, but the hard fixtures such as the cabinetry, countertops, dishwasher, sinks, toilet, shower are in bad need of replacement. Lots of dirt buildup, stains, cracked and peeling paint in all the walls and floors. The appliances are also in need of replacement. All were very old and yellowing. Although the mattress was comfortable and free of bed bugs and stains, when I removed the pillowcases for inspection, every single pillow was yellow stained from years of sailva and body sweat. Even the extra pillows in the closet were dirty and stained. Maybe this is why they use two pillowcases on each pillow. It was quite disgusting. I will give the management credit, because when I called the front desk about it, they immediately replaced all the pillows with brand new ones. I find this practice to be one of those cost-cutting methods the timeshare properties are taking now. Because who takes the pillowcases off the pillows? The shower sprayed half of the water up into the high window so there was lots of ongoing water damage. The water flow was deafening too. I've never been in such a loud shower. There is no washer dryer in these units, just a central washer dryer off the pool area. The unit has separate A/C for the living room and bedroom, which worked fine, and both rooms had ceiling fans. The Hale Kipa units also have no patio or deck and no view of anything.
I was pleasantly surprised at how tropical feeling the pool and hot tub area felt. I only used the hot tub and It was a nice setting. The parking is free, but the parking spaces are made for compact and smaller cars, which seems to be the norm on Maui--cram in as many tight parking spaces as you can everywhere on the island. This is a good location if you want to be away from Lahaina, but not too far away. There is no onsite restaurant, but several places just down the road. You must go to The Gazebo restaurant up the street for breakfast.
The staff and grounds/maintenance people were always smiling and saying hello and were very friendly. The housekeeping staff were attentive and friendly too.
After my departure, I discovered I had left an important personal item in the room and when I called the front desk upon my return to the mainland, they found the item and shipped it back to my home, although it took almost two weeks for them to get it back to me. I was very appreciative that they sent it back to me.
I would rather pay cash to stay at a real resort than waste my timeshare exchange on this place. I will never return here. I would put this resort at the bottom of the barrel, along with The Gardens at West Maui down the street from here.
Do not stay in the Hale Kipa 1-bedroom units. They are ultra tiny and small, barely enough space for...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.