Stayed here as part of a larger group, for which the location, amenities, and value were great.
I would consider staying here again, BUT 2/3 of the front desk staff from whom I asked for help need a lesson in customer service, and were blunt and unhelpful almost to the point of being rude! While I agree that the customer isn't always right, there are many ways to communicate this with an empathetic, positive attitude.
Together with improved customer service, some basic maintenance and updates would also help make this location excellent, versus just very good (e.g. sink blocked, tiles in shower chipped, furnishings outdated).
- Official Description (provided by the hotel):
- Aina Nalu(R) Lahaina by Outrigger(R) is a very special Lahaina hotel, an oasis of tranquility in the heart of Maui's historic Lahaina Town just a short stroll from the art galleries and bistros on colorful Front Street. The award-winning design of these residential-style Lahaina hotel vacation rentals is reflected in appealing details of Asian-inspired room decor, a sleek infinity pool, an elegant poolside pavilion, and cozy garden gazebos. This private hotel condo tucked away in a quiet neighborhood setting is a serene alternative to the Lahaina hotels on the busy waterfront. ... more less
- Reservation Options:
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- Also Known As:
- Outrigger Aina Nalu Hotel Lahaina
- Outrigger Lahaina
- Outrigger Aina Nalu Resort
- Aina Nalu Resort
- Lahaina Outrigger
- Aina Nalu Maui/Lahaina