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“Mediocre – Depends on Your Needs ‎” 3 of 5 stars
Review of Royal Kahana

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Royal Kahana
3.0 of 5 Condominium   |   4365 Lower Honoapiilani Road, Lahaina, Maui, HI 96761   |  
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Ranked #24 of 41 Specialty Lodging in Lahaina
Scottsdale, Arizona
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
145 helpful votes 145 helpful votes
“Mediocre – Depends on Your Needs ‎”
3 of 5 stars Reviewed October 29, 2012

Just spent a week here and I have mixed emotions on the place. Let me start out by saying it’s a ‎reasonably priced, decently located condo-hotel for the moderate budget traveler in mind. I would ‎not categorize this as resort but definitely condo living. Here are my list of Pluses and Things to ‎Consider:‎

Pluses
‎*Location, midway between Kaanapali and Kapalua. If you have car you can get anywhere fast from ‎here for all the attractions on the west side of Maui
‎*Large, spacious units ‎
‎*Small, quiet and pretty beach right out your door and decent for swimming
‎*Helpful staff
‎*Good option for families, groups or couples
‎*Pool is ok, mid sized, clean, not crowded‎
‎*Budget minded, very reasonably priced for a beach-front location in Maui ‎
‎*Free parking, small spaces but never had an issue parking. Underground option also available free

Things to Consider
‎*Older building, as many reviewers state the condos are all over the board in terms of decorating. ‎Ours was very 70/80’s beachy but for the most part it was clean and spacious (some mold growing on ‎backs of curtains and in bathrooms , could use a refresh on those things). Many of the units fridges did ‎not have icemakers but had trays and ice in the basement is an option as well. Our party rented 4 ‎different condos and they were vastly different and none what I would call spectacular but okay ‎especially considering the price point and large size of the units. ‎
‎*Ocean view can mean a lot of things. We did a 2 bedroom Ocean view and it was located way at the ‎end of the building with a view that was peek-a-boo from the lanai mostly. Some units look over a ‎combo of the beach and burned down gym next door. Not sure it was worth the price differential. If ‎really want ocean sounds and views, go for ocean front. ‎
‎*Traffic and construction noise on certain sides of building. Again, ocean front is probably your best ‎room option to avoid this.‎
‎*Charge for wi-fi and or to use public computers/printers in lobby
‎*Basement workout room had ok equip (newer) but it’s not open 24 hours which I found odd since it’s ‎not manned with anyone and you need to get a separate card at the front desk to use vs. a room key. ‎
‎*Pool towels only available in basement from 8am – 4pm and half the time no one was there and door ‎was locked for us to get them even in open hours. ‎
‎*Only a limited café for restaurants onsite and near-by options appear to be mostly casual or fast-‎food. Head into Lahaina or the other resorts if you want a fine dining experience. ‎

Must Do’s
‎*Snorkeling trip to Molekini. Highly recommend Four Winds 11 for service and experience. We did just ‎the afternoon option and were happy we did. Lot less people out there and less expensive. ‎
‎*If you are into cycling or running, head over to Kapalua for some good hills with great views. ‎

Room Tip: If your budget can handle it, go for ocean front.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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647 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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English first
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 26, 2012

It was our first visit to Hawaii and we had originally seen a condo on VRBO at Royal Kahana but wanted the flexibility of changing our mind at the last minute vs VRBO prepaying along with the extra fees of cleaning and such. It was also less expensive on a daily rental basis to book directly with Outrigger. We stayed in room 1211 a 2 bedroom, 2-1/2 bath condo (oceanfront) which was fully renovated with granite Countertops and stainless steel appliances and every type of pot or pan you could possibly could need. There was a small convenience store a 5 minute walk away and then a grocery store a 15min drive away which made it very easy to cook at the condo and sit and eat on the fantastic lanai. We also took advantage of the shared BBQ's by the pool a couple of nights after being out all day... Quite convenient and well maintained facilities.
The only draw back was that the beach was not too long for early morning walks on the beach but still great for swimming.
Would totally go back to this condo at the drop of a dime. Also note they offer a CAA/AAA discount too.
Enjoy

Room Tip: Ask for a renovated unit and a high floor, great sunsets
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 25, 2012

We were pleasantly surprised when we arrived at our unit in Maui. Since Maui is usually relatively more expensive than other islands, we expected to find something middle of the road. Such was not the case and we were greeted to updated furniture, comfortable beds and an amazing few from our lanai. Several amenities were close by as well which helped us enjoy our vacation all that much more. I would strongly recommend this location as a vacation destination.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new south wales
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 24, 2012

I booked this online the day before , got a great rate for a garden view room.
Checked in and they gave us a room on the 11 th floor and partial ocean view.. I guess this was an upgrade although they didn't say it was. Anyway we were pleasantly surprised at the room and the view.
Well appointed room and it had a kitchenette with a full size refrigerator. Which , I had no idea that was in the room.
On day 2 , we had to call and ask about our room cleaning..as no one had appeared to clean..
I was told that they don't have a maid service , but we could request it 24 hours ahead of time. I must have missed reading that bit in the fine print..I thought an outrigger would have been a hotel.
Anyway it wasn't a problem as I asked for clean towels and they were brought up to us within minutes.
Parking was great, no problems getting a spot each time we returned.
The beach out the front was small.. And water a bit murky. Ok for a quick cool off but if you want a day on the beach it will pay you to drive to another area.
The pool looked ok although we didn't use it.
The staff at reception were good, and housekeeping as well...they stored our fridge items until we got into the unit.
So, all in all...very good.

Room Tip: Ask for the ocean views
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westerville, Ohio
Top Contributor
94 reviews 94 reviews
59 hotel reviews
Reviews in 56 cities Reviews in 56 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed October 20, 2012

Stayed here in Jul2012 and did not have a great stay. Stayed again in Oct2012 and this go round I was prepared to ask for a better unit and called several times to ensure a quality unit. It was all for nothing. Arrived at noon to the resort and room was not ready, no problem just stayed by the pool. At 3pm sharp I went to check in and to my horror was given unit 520 which I had complained about before! Went right back to front desk and insisted that I was to be given a better room one with one king and one queen bed. I was moved to unit 820, how or why this was perceived as a better unit I don't know. The entire room from furniture to appliances to the cassette radio player was very dated and worn. Holes in furniture, 2 star quality linens, dirty tile in bathrooms, just downright gross. I booked the unit through Outrigger and expected a quality unit, and this was not. Called and complained but girl working front desk did not care and said nothing else was available. The unit is only cleaned at checkout and quickly cleaned at that so it's not cleaned properly. Maid service was non existent each day I had to call two or three times to get fresh towels. We must of had 100+ towels by the end of our stay as they never took the used and dirty ones. The view was slightly better from this unit however the valley isle next door obviously had a massive fire and burnt down one building, so we got to view that throughout our stay. Worse thing is doesn't appear that they have even started to clean up. Pool was ok, but was not cleaned during the day so by noon it was full of leaves and debris from the trade winds. In addition the pool was grossly hot 85+ most days so it was not refreshing at all. We stayed at a time when there was a homeowners meeting, my advice to these owners would be fire Outrigger, whatever standards they claim to exhibit over the units is that of a 1 or 2 star motel. While the rates are cheaper than Kampala or Lahaina you do compromise quality significantly. We learned our lesson second time around and will not stay here or another outrigger property ever again. It's too unreliable. See photos of unit 820 attached to understand my dissatisfaction.

Room Tip: Book somewhere else or at least avoid units 520 and 820.
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 20, 2012

My wife and I, along with another couple purchased our vacation travel plans through Costco. We were very familiar with the Kaanapali / Kahana area of Maui, having vacationed there a few times before. But were did not know much about the Royal Kahana, other than reading reviews on this page. So we decided to take a chance on a 2 BR 2 1/2 bath room.
We arrived on Friday afternoon and the first thing we noticed was that the louvered windows in the guest bedroom would not open. Apparently, the owner of the room we were given had sealed the windows completely shut. The room stayed extremely warm, especially overnight. Our friends stayed in that room, and although uncomfortable, decided not to complain. Then, early Saturday afternoon we noticed that the refrigerator and freezer temperature was at 60 degrees (we should have known there was an issue when we saw a thermometer inside the refrigerator when we arrived the day before). So our food needed to be transferred to housekeeping until the maintenance staff attempted to repair. Unable to, we requested a different room. We expected resistance, but we knew we were extremely frustrated.
The gal @ the main desk ( I don't know her name, but she said that she was from Ireland), could not have been more pleasant and understanding. She asked us to check two other rooms and we accepted room #810, and it was FANTASTIC! Not only did the guest bedroom windows open, the refrigerator and freezer worked like they should. Our full view of the blue Pacific ocean from our 44' lanai was incomparable to anywhere else that we had stayed, and that includes the Westin resort. Enjoying our morning coffee, while looking out from our lanai is a great way to begin your day. Looking down on the water, we saw Manta Rays, dolphins, a seal and of course, turtles. I went out in front of the condo to snorkel and after being in the water for about 15 minutes, I found myself right next to a turtle. I followed it for about 15-20 seconds, and realized how big they are...about 3' diameter. Pretty cool!
The sunsets were spectacular from our lanai. We enjoyed dinner while watching sunsets and even the mai tais tasted better! This was a great place to stay.
Maui is a beautiful place to vacation, whether your 1st time or 10th time. It never gets old.
During our stay, like most vacationers, we enjoy the sights that the island offers and spent a lot of time in the water and at the beach. After a long day, It was nice to come back to our room and enjoy all the comforts that it offered.
Finally, to the staff at the Royal Kahana, thank you for everything. You did everything right to make an inconvenient situation become a non-issue. We definitely enjoyed our stay and will stay here again. We will recommend you to whoever asks. See you next time!

Room Tip: Higher rooms, usually above the 3rd floor, will have better sunset views without palm trees interfer...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 20, 2012

My husband and I stayed at the Outrigger Royal Kahana a few weeks ago and we stayed in a one-bedroom oceanfront condo. We were extremely thrilled with our stay there - the condo was very beautifully furnished, extremely clean and best of all, the ocean views were spectacular! The minute we walked in the door we knew we were in Paradise! We would recommend the Royal Kahana very highly!

Room Tip: ask for oceanfront as opposed to oceanview for the best views
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Kahana

Address: 4365 Lower Honoapiilani Road, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 41 Specialty Lodging in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Royal Kahana 3*
Number of rooms: 413
Official Description (provided by the hotel):
Make yourself at home in Kahana. This beachfront community is the calm cousin to West Maui’s high-profile destinations of Lahaina, Kaanapali and Kapalua Resort. You won’t find the typical string of Maui hotels, dazzling storefronts, and streams of shoppers and diners – although that’s only a few minutes away if the mood strikes. Welcome the sun on a morning stroll chasing waves along the sand. Breathe in the breeze that sweeps across the ocean view from your high-rise lanai. Marvel at humpback whales slapping and rolling so close to shore! ... more   less 
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Also Known As:
Outrigger Royal Kahana Hotel Lahaina
Outrigger Hotel Lahaina
Outrigger Hotel Royal Kahana
Outrigger Lahaina
Lahaina Outrigger
Outrigger Royal Kahana Resort
Royal Kahana Maui/Lahaina

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