Upon checking into the Sheraton Maui, we were told our room was in another building and that we had to drive to it! So we stepped out of the hotel and asked for our car. When it arrived, a valet attendant asked if we needed someone to help us find our room. Very strange to be asked this, as it was pitch black at night and we had no idea where we were to drive to find this room in another building?! He asked again and I looked at him dumbfounded that he should even ask as how else were we supposed to find this other building which was apparently outside of the resort, off the main parkway!
He then signalled for a golf cart to show us. We drove behind this golf cart whose young driver decided to speed off into the blackness of the night! Very frustrated, we turned the car around to head back to the main hotel when the golf cart reappeared, flashed its lights, and this time drove at a speed that we could actually keep up with at night and not get hit turning onto the main road.
We had to drive through a barrier which was accessible by room key, which led into another car park. Then we had to take our suitcases into this building number 6 and take the elevator to the 4th floor, follow a winding corridor to find our room and door. To our chagrin when he opened the door, we were shocked to see it looked no better than a motel room! I asked how do we turn on the room lights? He said to use the lamp switches. The bathroom counter and tub were plastic and nothing like the marble bathroom in the main lobby. The bottled water had a hefty $5 price tag attached. The coffee packet was free but there were no room cookies. There was an empty fridge and a microwave but no cutlery or plates.
The tv was not working. The internet wifi was intermittent and the room came with a $30 daily resort fee+tax which was to cover the room wifi and daily car parking. We had to call their cable service provider twice to get the wifi working. Not sure why the operator connected us to the provider instead of sort it out themselves!
In the morning we ordered the continental breakfast and the French toast breakfast. My partner was appalled to see that $18 continental came with a choice of tea, coffee or OJ! Couldn't have both OJ and coffee! Had to pick 2 pieces of bread/bakery! Yes only 2! Couldn't get a basket. We ended up receiving one OJ (not even freshly squeezed), no coffee or tea, 2 stale small pieces of banana nut bread and a fruit bowl. After tax and a tray charge of $4, my partner felt completely ripped off! I did slightly better with 2 slices of french toast and a small bowl of fruit for $22+tax. The room service waiter said the hotel received most of its income from amenities like this extortionate room service breakfast! $52 limited breakfast for 2! We were told to ring to have the tray collected. We rang, left the tray with the stale banana nut bread outside in the heat in the 'motel' corridor and to our chagrin saw that the tray had not been collected until we rang yet again at night upon our return!
After room service breakfast, we ended up heading for Safeways in Lahaina to stock up on 50 cents bottled water, 90 cents diet coke bottled drinks and fresh fruit for the room.
The next morning we dined at the Lahuna Grill for breakfast at Lahaina Cannery Mall for $7.99 each for a huge tasty breakfast. The grill opens at 8 am. The Lahaina Cannery mall offered free hula dancing shows at 1 pm on weekends and 7 pm on Tuesdays and Thursdays. The dance show is fabulous for families and very interactive!
The food court was great, Vietnamese, Mexican, Japanese, Chinese choices with an Orange Julius/Dairy Queen and Starbucks with free wifi. The shops full of wearable fashion and Maui souveneirs. Be smart and get the store coupons which offer 20% off purchases! We only learned after our purchases. Across the street was a Walgrens pharmacy and Panda Express.
Nice to drive into Lahaina 15 mins away, park on Front Street and walk along the coastline and marina. Lots of nice eateries and shops to browse.
We came back to receive a phone message that we had a gift at reception. It ended up being a free Sheraton tote bag and an invitation to a free dinner to hear their Sheraton timeshare pitch! Couldn't believe we were being invited to this on our long weekend break! Needless to say, we declined.
The positives were a comfortable king bed and lovely view of the ocean from the room balcony but to be fair, we had paid a premium extra for this oceanfront view room so this did not come standard.
In conclusion, best to avoid the Sheraton beach resort more motel than hotel, unless you wish to revisit 1970s motel decor and 7* room service prices!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 16, 2013
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.