What a disappointment. I usually dont expect the best room in a hotel when redeeming points, but certainly not the worst. We turned in Starwood points for 2 ocean view rooms. We have stayed at every hotel on south Kaanapali, the Sheraton being the only one we'd not experienced, so we thought to try the Sheraton. Our ocean view rooms were mostly views of the tennis courts and out buildings of the hotel complex. Our decks were so small there wasn't room to sit in the 1 chair provided to enjoy the non ocean view. Our bathrooms were in serious need of remodeling. Stained and moldy grout in the showers. Caulk everywhere, around the sink, toilets and faucets. Towels were thin rags and rationed, asked for extras never got any. Carpets were stained in the bedrooms.
As for the pool/beach facilities we were given 2 towel cards per person. They ran out of towels everyday at the pool kiosk. When we were lucky enough to get towels, they were pitiful. Rags suitable for a car wash....maybe. The day we got decent towels, we kept them overnight so we could use them the next day. If one should lose their towel card, it is a $15.00 charge. They couldn't give those towels away. We didn't lose any, but 15.00 could buy 2 decent towels at the ABC store.
There were not enough chairs at the pool for ths size of the hotel. The hotel was not full either. I checked availability on line....but if you didn't get to the pool by 8-830 you were out of luck. You could however, rent a double chair with cover at the pool for 45.00. Most of those sat empty during the day and were arranged all around the pool, prime seats. You also could only rent chairs for the beach. Yet there were stacks of chairs sitting idle most of the day. The pool and towel attendants were rude...not surprising considering what they had to work with. They were however very attentive at making sure, at 4pm that any vacant chair was rearranged while they failed to pick up any trash. I think people left trash because the trash cans were invisible.
We also spent just over 800 at the spa. The facilities were fine, the treatments were marginal. The massages, facials, pedicures were not worth the cost, which was just disappointing. Travel to paradise, find better treatments in the Midwest.
The highlight of the stay was the 4:30 am emergency evacuation alarm. We evacuated the hotel per the instructions on the PA system, but no hotel staff or official came around or announced when it was safe to go back in. We heard thru other guests, who heard from other guests it was a false alarm. We asked the valets, the bartenders, staff....and NO ONE knew, or could say. The hotel should've bought everyone a Mai Tai the next day, not for the inconvenience, but for their lack of explanation.
Hotel seems tired. Staff is apathetic, or rude. Bathrooms are gross.
Location at black rock is great, but it is a public beach, so the Sheraton offers little advantage.
- Official Description (provided by the hotel):
- Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Orbitz, Hotels.com, Despegar.com and BookIt.com so you can book your Sheraton Maui Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Maui Resort And Spa
- Sheraton Maui Hotel Lahaina
- Maui Sheraton
- Sheraton Lahaina
- Lahaina Sheraton
- Sheraton Maui Resort & Spa Lahaina