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“True resort experience, great room & friendly staff” 4 of 5 stars
Review of Sheraton Maui Resort & Spa

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Sheraton Maui Resort & Spa
4.0 of 5 Resort   |   2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761   |  
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Ranked #20 of 28 hotels in Lahaina
Kotzebue, Alaska
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“True resort experience, great room & friendly staff”
4 of 5 stars Reviewed March 16, 2013

This was my first trip to Hawaii and the Sheraton Maui was a lovely place to stay. It truly felt like paradise. You could stay here for your entire visit to Hawaii and not need to leave the resort. Parking wasn't that convenient at times. I stayed at a certain building on the resort that felt so far away I had to drive to the main building where I could access the pool and beach. Snorkling at Black Rock is fabulous. Very convenient if you're staying at the hotel. And yes, I saw many whales in the ocean from my hotel room view! Finally, the beach is AMAZING. I daresay one of the best beaches in Maui. Perfect for families or a lazy day at the beach.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, March 19, 2013
Aloha,

Thank you for sharing your experience. We are delighted to hear how much you enjoyed your stay and how much you love the beach and snorkeling at Black Rock. We hope to welcome you back again soon!

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (556)
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Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed March 15, 2013

The Sheraton Maui without a doubt has the best real estate on Maui - hands down. The hotel however in its endless quest to nickle and dime for everything is getting sketchy...but even more troubling is how they attempt to assign you a lesser room than what you booked. Our 5th visit to this hotel will be our last based on the poor check in experience... As you can appreciate, we have several visits here under our belt, and have stayed in 4 different room types, in four different building and have hung out in a the other 2 that friends were staying in...sooooo, we know all the catagories, and all the locations, and all the room types very well.

This became a challenge for the front desk when they attempted to assign us a different room type than was booked, confirmed, and a deposit paid for - 3 months in advance. Worse, they attempted to assign us a lower catagory than we had booked, and tried to upsell it as an upgrade.... hmmm. We declined the "upgrade" to a room type that was lower and wanted the room type we had booked, and advised that we knew the buildings, catagories, and room types well - so please assign us the room we booked (or better) - no down grades would be acceptable. The conversation became uncomfortable for the front desk agent as they realized we knew what we were taking about... now what ??? The conversation now confirmed that they only had suites available in 2 catagories above what we had booked (Deluxe Ocean Front) - and then the conversation changed to how much more we would pay for the suite ??? Like WTF? All we wanted was the room we booked. No more, no less. Long story short, and after much dancing and quiet conversations behind the check in counter with multiple levels of (management?) - suddenly the room we booked was available! Sketchy. Make sure you are clear on the room catagory you book, and accept nothing less without a free upgrade at check in. This experience was so bad and (for us) created a sad lack of trust, we wont be back.

Room Tip: BEWARE: Make sure you are clear on the room catagory you book, and accept nothing less at check in...
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, CO
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 15, 2013

Very comfortable beds, spacious rooms, beautiful beach minutes from the room. We enjoyed snorkeling right off the beach. We saw many whales playing from the beach too!
Stop at Costco (right next to the airport) get flats of water, sandwich stuff, box of assorted yogurts, snacks, wine/beer, sodas & some fruit. (We were traveling with a large gathering of friends & family so were lucky to have plenty of mini fridges to stock ) The hotel is not an inexpensive place to eat/drink, one yogurt is 4.00 off the lobby Starbucks cart. We enjoyed several home made lunches on the beach & several out & about when we were sight seeing, always a nice dinner out too.
The staff is very friendly & accommodating. The bellhops had no problem bringing all the supplies up as well.
We would stay here again!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ogden, Utah
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 14, 2013

My wife and I had a chance to stay at the Sheraton in Maui in May of 2012. This was our third visit to Maui. On prior visits, we stayed at the Ritz in Kapalua and the Four Seaons in Wailea. We chose the Sheraton this time to see what a less expensive option (at least compared to the Ritz and Four Seasons would be like). There is a folksier feel to the Sheraton. It does not feel like a sleek corporate operation. You got the sense the staff had been there a long time and it felt like a family.

The room we had was clean; nothing super fancy but nothing to complain about. We had a chance to tour the hotel grounds. Getting rooms on the higher portions of the expansive grounds definitely would offer better views. We had a ground level rooms near the parking garage which we found to be very convenient. The best part about the Sheraton is the beach. Unlike the beach at the Ritz, you can actually swim in it and for some reason the water also felt warmer than in Wailea in front of the Four Seasons. The views from the beach are spectacular. We rented an umbrella on the beach for $25/day. The gazebo was $40 or $45/day. (Can't recall the exact cost) We reserved the gazebos we wanted on the very first day. I would recommend you do the same. My wife enjoyed the gazebos. I liked the beach umbrellas and chairs much better.

The Sheraton also offers the advantage of being able to walk to other venues. The Whaler's Village was fun for shopping and dining and it's within walking distance.

We had the buffet breakfast included in our Expedia package. The food was good. It wasn't quite up to the standards of the Ritz (which had Japanese food) or the Four Seaons (more variety and better quality) but couldn't complain. We did not partake of any other meals at the Sheraton. CJ's is right around the corner and offers a very affordable option for all three meals. And Lahaina is right down the road. And there are several four star offerings nearby. We tried Merriman's Kapalua and I would highly recommend that. Was not too impressed with the Banyan Tree at teh Ritz. The Feast at Lele is definitely the luau to go to rather than the Old Lahaina Luau. And Hula Grill is a must visit.

Overall, I would say the Sheraton is a good value. It's not the Ritz or the Four Seasons obviously but then you get what you pay for right?

Room Tip: If you can afford it ask for a room on the buildings on the Black Rock itself. They had spectacula...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cold Lake, Canada
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 14, 2013

My husband and I stayed at the Sheraton Maui Feb 25-March 5, 2013. The hotel grounds were absolutely beautiful. I loved the open air concept and the way the pool wound around the grounds like a river. I am used to a more all-inclusive idea and we were a little surprised at some of the on-resort prices. We never did end up eating at the hotel restaurants, and also were surprised that you couldn't just find a chair on the beach.....they made you pay to rent any of the chairs that were along the beach or moveable to shade areas. All in all, that was the only disappointment. I would say that the service and staff were average with their customer service, but the hotel itself was perfect!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, March 18, 2013
Aloha and Mahalo for taking the time to share your feedback with us. We are happy to hear you enjoyed our resort grounds and location so much. We hope to welcome you back again soon.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sidney, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 14, 2013

Great beach, could be a good hotel. Best part - very clean. Pool bars - need better customer focus. Beach chairs a rip off - $45 a day. Rooms vary - be careful when booking in. Check first.
Hawaii is a lovely place but becoming a place to con visitors. Resort charges - everywhere. Car hire - v expensive. Nowhere to get decaf coffee after 10.30am. Mai Tai bar closes at 4pm ????

Try the Westin next door - when it is not being renovated!!!!

Room Tip: Go and see before signing in. Older buildings on the north side.
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, March 18, 2013
Aloha and mahalo for taking the time to share your feedback. It's great to hear you enjoyed our locaiton. We apologize for the level of customer service you experienced as that is not typical. We will be sure to share your feedback with our team.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 14, 2013

My wife and I had never been to Maui before this trip. My friends had recommended that I stay near Kaanapali beach and the Black Rock. I wasn't disappointed.

The room we booked was an ocean front room which was a good choice. I wouldn't want to stay at a hotel like this on a great beach and not be able to enjoy the view as much as possible. The room was clean and the staff thoroughly cleaned the room everyday of our 5 night stay. We were always well stocked with towels, bath soap, shampoo, etc. The bed was comfortable and inviting. The only disappointment was the balcony. It was very small. There was only one chair and a small table. My wife and I had to open the door and slide extra chair in the room over to sit together. We were unable to close the door with both chairs outside as it was impossible to fit them both on the small balcony. We were on the 6th floor of building 3. It appeared that the higher up floors had smaller balconies.

With Black Rock right outside our window, we always had easy access to the beach and snorkeling. We actually got to get up close and personal with the sea turtle that often visits Black Rock. It is a must do if you visit this beach.

One of the biggest drawbacks of the hotel was hidden charges. There was a resort fee of $30 per day charged at check out which I was made aware of before booking but it's something to keep in mind. Also the restaurants and shops are unusually expensive even by Maui standards. Take the time to walk to Whalers village and visit the ABC store or the other restaurants there instead. Hula Grill, CJ's Diner and Castaway Cafe all had great food, were walking distance away, better atmosphere and reasonable pricing. WiFi was free but bandwidth limited unless you wanted to pay more. Using the Link cafe to print our boarding passes almost cost me $4 per sheet until I realized that I could print black and white for free. Valet parking was free but just for the first night only. Be cautious so as not to needlessly throw your money away.

Room Tip: Get a room with an ocean view. It's worth the upgrade.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review, March 18, 2013
Aloha,
Thank you for taking the time to share your experience. We are excited to hear you enjoyed your stay and were able to swim with the turtles around black rock. We will be sure to review your feedback with our team. Thank you again and we hope to welcome you back again soon.

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Maui Resort & Spa

Also Known As:
Sheraton Maui Hotel Lahaina
Sheraton Maui Resort And Spa
Sheraton Maui Hotel
Sheraton Maui
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort
Sheraton Maui Resort & Spa Lahaina
Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lahaina
#3 Romantic Hotel in Lahaina
#5 Luxury Hotel in Lahaina
#11 Top resorts Hotel in Lahaina
#15 On the Beach Hotel in Lahaina
#19 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
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