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Sheraton Maui Resort & Spa: Traveler Reviews

4.0 of 5
2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
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Sheraton Maui Resort & Spa
Ranked #19 of 29 hotels in Lahaina
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2,216 reviews from our community

Traveler rating
    1,024
    744
    282
    98
    68
See reviews for
Families
423
 
Couples
1176
 
Solo
36
 
Business
68
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
California
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Very nice place..but for a price.”
4 of 5 stars Reviewed December 10, 2012

My wife and I recently spent a week at the Sheraton. We had an Ocean Front room in bldg 6 with a spectacular view. The service and efficiency of everyone we encountered was exactly what one would expect at a nice resort. The only downside to our room was the long walk to any activities or the lobby, but the privacy was worth the walk. My only real complaint about the place is the price of food and drinks. The breakfast buffet at 29.00 pp and other comparable food prices are evidenced by the small numbers of patrons at the eating facilities.

All in all it's a great place!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brigette1972
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
“fantastic romantic hotel”
5 of 5 stars Reviewed December 9, 2012

wow wow wow is all i can say about this hotel. THe reception greeted us with friendly service and they up graded our room to a ocean front. The room was so big and clean and the bathroom was fantastic. The bed was a king size bed. The service was great. THe room had a fantastic view of the ocean and the pool. At night they lite up the bamboo sticks with fire and it made the place look a slice out of heaven. The hotel is great location and they offer a courtousy bus that takes you into the town to eat and shop. The hotel is also walking distance 10 mins to whalers village and you will find a couple of places to eat there. I love this hotel and i love maui and will def go back there again. It brought a tear to my eye when we left as it was a such a great place to unwind and relax

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review
December 14, 2012
Aloha,

Thank you for taking the time to share your experience. We are delighted to hear you had such an enjoyable stay at our resort. We look forward to welcoming you back again!

Mahalo,
Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent Massage”
5 of 5 stars Reviewed December 6, 2012

My husband and I were in Maui at the end of November. We called on November 24th seeking a last minute massage. Using a coupon we found in a local tour book, wee were able to book an hour massage for that day for a reasonable price.

The facility was very nice and we both had excellent therapists. We were happy with the massage and wished we had booked a longer time.

This facility is definitely worth checking out!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Excellent location!”
5 of 5 stars Reviewed December 6, 2012

We loved this place - the resort is beautiful and well kept and very clean. We had an ocean view room and loved it! The location was fantastic - right on kanapali beach and black rock. We snorkelled at black rock every day and saw many colorful fish and turtles - just amazing!

One note: we found the front desk staff a bit snooty - but didnt bother us much.

Room Tip: Rooms on the building towards black rock are closer to ocean -> go for ocean view/front on a high...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask cb1010 about Sheraton Maui Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review
December 14, 2012
Aloha,

Thank you for taking the time to share your experience and feedback. We are happy to hear you enjoyed our location and were able to snorkel with the fish and turtles around Black Rock. Thank you for the note about the front desk. We will be sure to share your comments with our team. We look forward to welcoming you back again sometime soon!

Mahalo,
Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterton, Indiana
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Sheraton Maui”
4 of 5 stars Reviewed December 4, 2012

After extensive research we chose this hotel because of its fantastic beach and black rock. The view from our room was incredible and the room was renovated and very nice. The beach is exceptional. The further down Kaanapali Beach you go the narrower it gets but in front of the Sheraton it's huge. We enjoyed snorkeling around black rock as well as climbing it and diving off. This was our first trip to Hawaii and I can't imagine it going any better. One other thing...the close proximity to the whalers village was another huge plus for us. Aloha!!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review
December 14, 2012
Aloha and Mahalo for sharing your feedback. We are delighted to hear you had an enjoyable stay and found our location to be favorable. We hope to welcome you back to our beautiful resort again soon!

Mahalo,
Guest Experience Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Maui Resort & Spa

Also Known As:
Sheraton Maui Resort And Spa
Sheraton Maui Hotel Lahaina
Sheraton Maui Hotel
Sheraton Maui
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort
Sheraton Maui Resort & Spa Lahaina
Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Lahaina
#5 Luxury Hotels in Lahaina
#10 Top resorts Hotels in Lahaina
#14 On the Beach Hotels in Lahaina
#18 Family Hotels in Lahaina
Price Range: $$$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
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