We just finished a 10 day stay at this resort. Everything from the check-in to check-out was fantastic. We asked for and were given an oceanview room in building #4. Fabulous location if you want to be close to the action(pool/ocean). I can't say enough about the high level of service throughout this property. Claudia and Claudia (weird coincidence) were both so incredibly helpful and friendly at the poolside every day taking care of our every wish. They deserve a raise. Having been to Maui several times over the years, I can tell you it would be hard to top this location and high level of friendly service we encountered at the Sheraton Maui.
P.S. - Save your money on any snorkeling trip to molokini/turtle town as the variety and number of fish is awesome including the 2 giant sea turtles right out front at Black Rock.

If you love walking/jogging, this area is excellent for walking as there is a boardwalk along ka'anapali beach and you are walking distance to Whaler's Village, another awesome place to shop and eat.

The weather was awesome and thank goodness for those trade winds, which you can't live without.

My husband and I celebrated our 11th anniversary October 22-29th at the Maui Sheraton. I feel like I am hard to please when it comes to hotel accomidations. I was not at all disappointed in this fabulously beautiful hotel. The staff was great and upgraded us to a suite upon arrival :) This hotel looks exactly like the photos! It is spotless and absolutely the most relaxing resort on Kannapali. I would most definetly stay here time and time again. This is a very relaxing resort, peaceful and quite. If you are looking for a little bit more entertainment I would recommend the Westin only because all of the bars and lounges close by 10 pm at the Sheraton. Really that's the only downside to this hotel. The Sheraton Maui was the perfect hotel to spend our anniversary and we are already booking our trip back next year!!!

Our experience at the Sheraton Maui was wonderful. The easy check-in and a room upgrade were fabulous. As a Starwood member, we are allowed to ask for a room upgrade and if available, we can have it. We received an incredible ocean front room in building 4 that was close to the pool and the beach.
Snorkeling at black rock is really amazing as well. Our bellman Trevor was full of great advice and recommendations for restaurants. My only tiny complaint is the lighting in the bathroom is really low and I only wish they would make it brighter. Overall, we couldn't have been happier with the service and the location.

I've been to Maui many times. This is my fifth stay at the Sheraton. I've previously stayed at the Westin, Fairmont, Grand Wailea, Kaanapalii Beach Hotel, Hotel Hana and the Napili Kai. The Sheraton is my favorite. The location at Black Rock is probably one of the best spots on the whole island. The staff is friendly and helpful. Their breakfast buffet is not the best on Maui, but it has plenty of variety for everyone. The grounds are very peaceful and well maintained. The rooms could use some refreshing and sprucing up. There was some mold in our shower/bath, and I called housekeeping to clean it up. They cleaned some of it, but still left some behind. We have an ocean front room with beautiful views of Lanai and Molokai. It is in easy walking distance of the stores and restaurants at Whaler's Village. It has a well equipped gym. All in all, it is a good hotel.