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“Family suite is a great setup” 4 of 5 stars
Review of Sheraton Maui Resort & Spa

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Sheraton Maui Resort & Spa
4.0 of 5 Resort   |   2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761   |  
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5th Night Free/Breakfast
Ranked #23 of 30 Hotels in Lahaina
GreenLeadersBronze level
Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Family suite is a great setup”
4 of 5 stars Reviewed March 31, 2012

The family suite is very nice. It allows great access and sleeping accommodations for a family. Combined with the sheltered beach and grassy areas for the kids to run, this is a great spot. A few things would really help the experience. The biggest disappointment is the pool temperature. We visited twice in February in consecutive years. Each trip we listened to other guests complaining about the pool temperature. It is ice cold. My kids constantly asked to go to the hot tub because the pool was so cold. This may sound like a nit, but it will drive you crazy from the moment you dip your toe in. Also, the hot tub is very often filled with locals who walk up from the beach to use the hot tub. They are generally respectful but it can be crowded for paying guests. You don't have to worry about the locals using the pool however. It is too cold.

Room Tip: If you have kids, make sure you aren't in the building on top of black rock. It has great views...
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,168 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (730)
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English first
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 30, 2012

We stayed here for the first part of our honeymoon. It is a breathtaking hotel. The beach is probably my favorite out of all the ones we were at in Hawaii.
The hotel staff is so friendly and they gave us an ocean view room since we were honeymooners.
The staff always recommended us great places to eat and provided us with ample instructions and opinions.
I loved the room with a huge balcony, everything was fabulous.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 28, 2012

Great location, good service, friendly staff, excellent restaurant, good "river pool".
We went to this hotel with young kids and all had a great time.

We ate several times at the [fancy] hotel restaurants and the kids fell asleep at the table. The staff made sure the kids were as comfortable as possible so that parents could have a great time.

Beach access is second to none and the black rock gives a relaxed private beach feel to the hotel guests.

We will definitely stay there again next time we go to Maui.

Room Tip: Rooms on the ground floor by the grassy area allow young kids easily run around in a safe environmen...
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  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 27, 2012

I had a great week at the Sheraton Maui in Lahaina. The rooms are beautiful, clean and comfortable, the resort itself is grandiose. I am a beach person, and the beach was beautiful but crowded -- public beach. Also, chairs and umbrella will set your back 46 $ a day... not a cheap destination. The food was very good at the hotel (expensive) and at the little Whalers Village, but again, nothing very quaint. We went to Lahaina. Meh. More restaurants and shops.You have to get a car and travel around the island for a perfect experience. Surf lesson (thanks Goofy Foot surf shop!), traveling the Road to Hana (fantastic!) etc. First time in Hawai, will be back to visit other islands for sure.

Room Tip: All buildings have something great about them (view, peace, etc.)
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Top Contributor
55 reviews 55 reviews
31 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 26, 2012

We had another stay at the Maui Sheraton March. We have always loved staying here and this year was no exception. We stay in the Deluxe Ocean Front rooms in Building 6. While it is a bit of a walk to get to the main part of the resort - we love the view, the private feel and the fact that you have parking right at your front door.

In addition to everything we have liked in past years - they had refreshed the rooms - at least in Building 6. There was all new furniture and carpet and everything just had a nice clean feel to it.

All of the staff we encountered were friendly, helpful and polite. The resort was packed while we were there but it certainly didn't feel that way which is part of what we like about the Sheraton. The location is great - we love being able to walk on the beach every morning and have easy walking access to shopping and restaurants.

We have never been disappointed with our stay here and will be returning next year.

Room Tip: We love the rooms in Building 6 - the views and private feel can't be beat.
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Macquarie, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 26, 2012

Sheraton Maui was absolutely stunning - from the plush room, excellent view of Black Rock, the beach and the pool area, the spacious and lush gardens, and the open breezeways - everything met our standards. The environment is relaxed and friendly, and very very private. Only 10 minutes walk to Whalers Village for a shopping fix and waterfront dining. Highly recommended and cannot wait to go back.

Room Tip: A veiw of Black Rock so you can watch the cliff diving from your balcony!!
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRBianca, Manager at Sheraton Maui Resort & Spa, responded to this review, April 9, 2012
Aloha,

Thank you for sharing your feedback from your recent stay with us. It is great to hear that you enjoyed your time at the resort and we appreciate you taking the time to share with us. We hope to welcome you back soon to the Sheraton Maui Resort & Spa!

Mahalo,
Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 24, 2012

Small room, no closet (only a wardrobe that was small and I could not even hang up a dress because it was so short).. toilet ran all the time wasting water, air conditioning did not work properly, could not access any pay movies, housekeeping did not show up until late in the afternoon so you spent all day trying to stay out of your room waiting for them. No vanity in the bathroom! Just a pedestal sink. Had to put my makeup and such on the floor! Hate the whole towel card and wrist band system. Cost $45/day to get two chairs and an umbrella on the beach. Place basically shut down at 8:00 pm -- no late night party life here. Maui is beautiful and beaches are beautiful... would recommend a condo rental rather than hotel.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRBianca, Manager at Sheraton Maui Resort & Spa, responded to this review, March 28, 2012
Aloha,

Thank you for sharing your experience from your recent stay with us. We are disappointed to hear that your expectations were not met during your time at the resort. We apologize for the inconveniences you experienced with some of the amenities offered in your guest room. We always appreciate notification during your stay so we may be able to offer a solution or resolve any concerns. We hope to be able to welcome you back to the resort so you may experience a true Sheraton Maui stay.

Mahalo,
Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Maui Resort & Spa

Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#9 Spa Hotel in Lahaina
#12 Top resorts Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#19 Family Hotel in Lahaina
#19 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Official Description (provided by the hotel):
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 
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Also Known As:
Sheraton Maui Resort And Spa
Sheraton Maui Hotel Lahaina
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina

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