We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great staff, horrible management!!!!” 1 of 5 stars
Review of Plantation Inn

Save Saved
You added Plantation Inn to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Expedia.com Hotels.com
and 6 more sites!
Plantation Inn
3.5 of 5 Inn   |   174 Lahainaluna Rd., Lahaina, Maui, HI 96761   |  
Hotel amenities
Ranked #3 of 13 Lahaina B&B and Inns
Kihei
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great staff, horrible management!!!!”
1 of 5 stars Reviewed September 14, 2012

Stayed for 1 night, great staff upon check-in enjoyed the property and room, but a little pricy and contact with the Manager Herb was a rude experience and his demeanor was to say the least very tactless. Upon check out I was advised by Herb that the property was an adult only property and that I should remember that for future stays and for the properties other returning guests. I was unaware that it was a adult only property and that nothing was said to me upon check-in, yes we had our 10 month baby with us and received only complements from the staff and other guests as to her behavior, but now I was being told to return but my child was not welcome. Really? We will not recommend this property and felt that it is over rated for the price and the treatment from its management staff; it’s a good thing that the staffs have better people skills then Herb the manager. My recommendation is that the organization send Herb to sensitivity training and that they continue his people skills training.

Room Tip: Do not recomend property,
See more room tips
  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

233 people have reviewed this hotel

Traveler rating
    152
    55
    12
    11
    3
See reviews for
10
157
7
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
Palo Alto, California, United States
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 6, 2012

We stayed here five nights in lanai room 16 above the pool.

Room service was excellent and seemed to have a sixth sense about when we were leaving. We'd go out for breakfast and come back to a spotless room and fresh towels. We had high hopes of eating breakfast here but gave up after day two of inedible food and rude service. We did ask the reservation assistant before hand if they could accommodate vegetarian and lactose free and they assured us it was no problem...but that was far from the case. Horrible breakfast. Staff were extremely rude, laughably so actually, we escaped to our room in awe of their lecture about "fixed menu means fixed menu, so you can order your eggs poached or poached, which do you want?"

That said, this location is incredible and there are some fantsastic spots to eat nearby. Try Lahaina Coolers for breakfast or lunch and Lahaina Grill for dinner...amazing food and service at both. The plantation inn cost us 191pn, which was reasonable considering we could walk to everything including the docs where our snorkeling tours left from.


So, we probably won't stay here again and if we do we will prepare ourselves by lowering our expectations before arriving.

Also noteworthy is that the Internet is free because it doesn't work. Free parking is a big bonus.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 2, 2012

I really have come to love the relaxing atmosphere of this property. Unlike large hotels, the ambiance is very relaxing and the breakfast prepared by the restaurant Gerard's on site is delicious! Recommend walking along Front Street in Lahaina after the great breakfast!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 19, 2012

Have stayed here previously (2010) and looking forward to return visit and was not disappointed. The location on Lahainaluna Rd cannot be beat - steps from Front St. where all the action is yet the Inn maintains its quiet and serene environment.

Each of the rooms in the adjacent building have their own private lanai where one can have cocktails and enjoy the breeze. We stayed in a newly renovated room with tasteful plantation era decor.

Service was impeccable from check in to the daily breakfasts which are a wonderful and economical way to start the day..choices include granola to french toast to eggs florentine, all prepared from Gerard's kitchen, one of the acclaimed restaurants in Lahaina.

Plus, dedicated parking saves the hassle of finding a parking spot in Lahaina and the Front St area which is a nightmare! All this from an ideal location where it's easy to reach Kapalua for snorkeling (20 min) or Kaanapali area (10min) for Black Rock and other sites.

Looking forward to another return visit to this gem.

Room Tip: Ask for a room in the building overlooking the pool as opposed to the main building which houses Ger...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 11, 2012

My initial disappointment finding that the hotel was built in the 1980's and not in the 1880's was soon forgotten when I checked in to this gem of a hotel in Lahaina.

It is a faithful replica of an old sugar cane plantation property and has an unexpected old world charm and tranquillity echoing the heritage of the area. The staff were genuinely the most helpful and kind people at any hotel I've ever stayed and were only too happy to help or to provide information about the area. We had a problem with the toilet in the bathroom not working - the reception team had the problem fixed within an hour of being reported.

The rooms are quiet, very clean and well maintained, sharing the old world feel of the rest of the hotel but still with the modern facilities you expect from a hotel - flat screen tv, modern bathroom and super efficient air conditioning. The furnishing are all solid wood and bespoke for the room. The only down side was the bed was a little uncomfortable although everything was immaculately clean and we still had a good few nights sleep.

The public areas are peaceful and well maintained with an excellent pool and jacuzzi but as there are only 19 rooms, the facilities were hardly used so very quiet.

Breakfast is included with every room and was really good. Served in the gardens, the staff were again very friendly and helpful and the location is excellent. The reviews of the food are perhaps a little oversold - it's all heated in a microwave - but that shouldn't detract from what was a very good and substantial breakfast to set you up for the day. Eggs Benedict were great as was the French toast (good luck finishing them both as the portions are huge!)

Other facilities include plenty of free parking and free wi-fi.

The location is just a couple of minute's walk from the waterfront of the old town of Lahaina which has plenty of restaurants, bars, shops and art galleries and there are sunset cruises leaving the nearby harbour. Be warned all the restaurants are very expensive. I would recommend Fleetwoods restaurant which is two minutes walk from the hotel - the food is great and on the night we went we had the pleasure of meeting the great man Mick Fleetwood himself!

If you're looking for something a little cheaper, five minutes drive around the corner is a a Pizza Hut and Panda Express for a take-out or the Foodland supermarket does salads and sandwiches for a picnic on the beach to watch the sunset.

A little further afield are the main sights of the island but all are easily driveable in a day with the main airport being around 40 minutes drive away.

I would definitely stay here again when visiting Maui.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan Capistrano, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 24, 2012

We chose to stay at the Plantation Inn on this visit to Maui because we wanted to be within walking distance to the shops, restaurants and activity of Lahaina. The Inn is quaint, clean, and comfortable, and serves a killer breakfast... but the absolute best part about staying there is it's proximity to all the activity in Lahaina. Cheeseburger In Paradise is a stones throw down the street! Downside is that you are in Maui and don't have an ocean view or a resort beach... but if you are planning on doing day trips and want a variety of evening options that are withing walking distance, you will LOVE the Plantation Inn.

Room Tip: Room 16 is upstairs facing the pool with a lanai. The room is very spacious with a king bed, but th...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 20, 2012

We've stayed in Maui before, but further out at Kaanapali in one of the resort hotels. This time we wanted to be able to go out for a meal and a couple of drinks without worrying about driving, so the plantation inn fitted the bill - being just a few minutes walk from Front Street, and what a lovely place to stay. Our room was large and airy, on the ground floor with a lovely lanai (clever use of beautiful plants and shrubs ensured privacy), beautifully furnished. The staff were friendly and helpful, but unobtrusive. Donna and Rose and the rest of the breakfast team made us feel very welcome in the morning. The pool was very clean and well taken care of and was a joy to swim in and laze around. We loved our time there and look forward to visiting again. Only one suggestion, tea and coffee making facilities in our room would have been great.

Room Tip: Lanai rooms are worth the extra charge.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Plantation Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Plantation Inn

Also Known As:
Plantation Hotel Lahaina
Plantation Hotel
Plantation Inn Maui/Lahaina
Address: 174 Lahainaluna Rd., Lahaina, Maui, HI 96761
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #3 of 13 B&Bs / Inns in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Plantation Inn 3.5*
Official Description (provided by the hotel):
Nestled in the historic district of Lahaina, steps from the waterfront and all the excitement it holds, yet far enough to offer precious tranquility. This is the allure that The Plantation Inn offers. 19 rooms and suites, each uniquely furnished with its own custom interiors, housed in graceful turn-of-the-century charm and set against manicured gardens. This is the intimacy that is The Plantation Inn. Breakfast is included for all paying guests and served from 7:30 to 9:30 am in the tranquil poolside setting. Selections include Chef Gerard Reversade's gourmet French Toast, poached Eggs Basquaise, Gerard's special blend Mueslix along with homemade yogurt or a fresh bagel with salmon & cream cheese. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, Tingo, Priceline, Venere and getaroom.com so you can book your Plantation Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Plantation Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.