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“Maui Wowie” 4 of 5 stars
Review of Westin Maui Resort And Spa

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Westin Maui Resort And Spa
4.0 of 5 Resort   |   2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761   |  
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Ranked #22 of 30 Hotels in Lahaina
Bakersfield, CA
Top Contributor
89 reviews 89 reviews
29 hotel reviews
Reviews in 52 cities Reviews in 52 cities
123 helpful votes 123 helpful votes
“Maui Wowie”
4 of 5 stars Reviewed January 13, 2007

We were "invitied" by Westin for the same 6day/5night deal others have mentioned; $150 a night for a piece of paradise? Okay! It was a very pleasant experience. We didn't want to pay for the upgrade; we knew we would spend in restaurants, etc. but did talk to the manager about our anniversary. He put us on the 10th floor, mtn view, recently renovated room, smaller than other Westins, but we knew that ahead of time from research. The armoire and all the drawers available were quite suffiicient, and there was actually room under the beds for our luggage, and with four of us, that was a big help. The heavenly beds, wireless internet, and small frig; what more could you ask for at this price? Oh, yeah, how about a bottle of wine and chocolate covered strawberries sent up to our room from the manager?

We were greeted with leis at the door upon arrival, and no, the lobby is not as over the top as other hawaiian hotels, but very pretty with the koi pond and waterfalls and birds. Yes it was a busy hotel, it was the holidays (Jan 2-7); there are a lot of families there enjoying themselves; honestly, don't go to a resort if you want to be alone.

We ate breakfast by the pool one rainy morning; the spinach benedict was yummy, and large enough to share for two. I used the work out room, but didn't have to wait for a machine like someone else did.

We ate at the dinner at the lower Leilani Grill; great location, food not really memorable; lunch at the Hula Grill, goat cheese pizza was tasty and our teens said they made the best virgin pinas. In Lahaina, we had a wonderful dinner at the Lahaina Fish Company (get the scallops), and another night a delicious meal at the Lahaina Store and Grill, a new restaurant (the lamb lollies were to die for!)

To end our trip, we rented a condo in Wailea, at the Ekolu Village for three nights. Found an ocean view unit from VRBO.com. We had a great experience overall.

  • Liked — Clean updated room, location on beach
  • Disliked — Small room
  • Tips/Secrets — Always travel with food for teenagers
  • Stayed January 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 11, 2007

Aloha !

Firstly I also was a bit hesitant about the Westin based on reviews here, but quite frankly my only conclusion for the negative comments is people who are comparing this hotel to one found somewhere else (not Hawaii). For those of you comparing this to perhaps an all-inclusive in Jamaica, Mexico, etc., you cannot. You are not going to find the service level you get from third world countries, those service jobs are considered lucrative and you get the best. Maui on the other hand, is part of the U.S., so you are going to get the same type of service you get everywhere else in the U.S. from workers at a resort, average at best ! Also Maui is a lot more expensive than these all-inclusives, get used to that. What you do get however is not having to drive through a third world country to get to your resort, the whole island is beautiful and safe. Also you don't have watch a bunch of drunk 18-25 year olds drink as much as they can and yell and puke, etc.; this crowd isn't travelling to Maui.

This is our third visit to Maui and the first with the kids. We stayed in a hotel in Lahaina on our first visit which has now been turned into condos, on our 2nd visit we stayed at the Ritz-Carlton.

Once again, the Westin is reccomended if you have kids, and are looking to be in the middle of the action. I did not like the Ritz Carlton at all. It is in the middle of nowhere and it is a very long drive to get to anywhere else on the Island. Also the beach is a significant walk from the hotel. If people thought the pool area was crowded at the Westin, try finding room at a pool that is considerably smaller and where everyone goes to the pool because the beach is so far away. If you are not with kids, looking for a place to relax away from it all, this may be a good pick.

As an SPG platinum member, we were upgraded from a traditional garden-view room to an ocean view room in the Ocean tower. The room was large enough for our needs, but we are in Hawaii, who is staying in the room except to sleep ?? We left the door open at night to the lanai and listed to the ocean.

The pools here are amazing, there is nothing comparable on Maui, this was an absolute hit with the kids. If you get sick of the pools, the beach is a step away. Prices were a bit steep for drinks (11$), but this is pretty common for Maui resorts everywhere. We found the buffet breakfast for $25/person to be a pretty good deal when you factor in the 2 kids were free. I don't understand the people complaing about the selection, I am unsure what else could have been added to this menu. To echo other comments, you do have to get in the habit of the ritual to get your poolside chairs reserved by 8:00 a.m.. As the sun usually comes up just before 7:00, this was never a problem for us as we were up anyway as we were still on Mountain time.

Do be wary of the "Concierge", it would seem they are incented to push time-share visits to the Westin's other resort, a new condo complex. They are good though, simply say you are not interested and that is that.

As for parking, we were there when the hotel was sold out and never had a problem finding a spot. I will say the parking spots were pretty small, but we never had a problem finding one.

In summary, I would definitely reccomed this hotel to families travelling to Maui.

As for other activities we did:

We booked everything through Senior Frogs and it cost us $265 Canadian for surfing lessons for two, the Royal Lahanina Luau (2 adults, 2 kids) and an afternoon snorkelling trip to Molokini.

Surfing: My son and I took surfing lessons through Royal Hawaiin Surf Academy. I would highly reccomend these guys. My only negative was that I was in a class with my son and two other kids and they all did a lot better than I did ! I was still learning the basics and Lucas the intructor was moving them on to some different stances and other tricks. Oh well sucks to be old. My son had an absolute blast, especially the fact that he was better than I was. Lucas was a great intructor.

Royal Lahaina Luau: To be honest, I am unsure what consitutes a good Luau, but I will tell you this is absolutely not it. Even with the two kids being free, this was not worh it. The food was terrible and my wife and I both felt sick later on when we got back to our hotel. We had entirely different meals as well as she eats only fish and vegetables and I am more of a meat-eater, so the food was equally bad across the board We were so far back with our seats, we could not see anything, but from what I could see, we didn't miss much. The only exciting thing, the fire dancer lasted about two minutes after sitting through hours of cheesy jokes by the MC and very repetitive dancing. This was definitely the lowlight of our vacation.

Frogman snorkelling to Molokini: We got a very good deal on this because we booked our surfing and Luau through Senior Frogs and they own this boat. The trip out to Molokini was amazing, we saw a number of Humpback whales swimming beside the boat. I was not that impressed with Molokini itself as there was not a lot to see there. We had been on a snorkelling trip before where we went to some rocks off the shoreline somewhere and there were a lot more fish and also turtles. We had a really good time on this boat trip, but in general, if you are going purely to snorkel, I would not reccomend Molokini as a good spot.

  • Liked — Pool, close to the beach, close to Lahaina
  • Disliked — Service level was nothing special, but found that to be the same at two other Maui hotels, so to be expected.
  • Tips/Secrets — Join SPG, particpate in daily activities at the pool...winners get free drink coupons !
  • Stayed January 2007, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 10, 2007

We were worried about our reservation with the Westin Maui for our honeymoon because of the reviews we saw on it.
But upon arriving i found these reviews were unwarranted.
We went September 10th thru 21st. Maybe it was slow since it was back to school time for kids, but we found it not busy or overcrowded at all, including the pool and beach. Upon arriving we recieved out Lei greeting and were upgraded to one of their largest rooms since we were on our honeymoon. The room was wonderful and very spacious with an oceanview. The second day their was a knock on our hotel door and we were delivered a bottle of wine and two glasses along with a bunch of hawaiin flowers, with a card congratulating us on our honeymoon from the hotel. We were VERY impressed. We booked our package that included a free breakfast buffet every morning, and the buffet was incredible, they had everything you could think of. The staff was courteous although we never really found that we needed assistance. The pools were a little cold and unheated but your in Hawaii and its beautfiul every day so i didnt complain...besides i dont go to hawaii for a pool i can get anywhere i go for the ocean, and the beach right outside the door was breathtaking. The Whalers village was right next store which was VERY convenient for eating and shopping a wonderful place to go. DO GO see Warren & Annabelle's show...we bought tickets well in advance (you have to) and it was incredible. The grounds were beautiful and upkept well.
I would say our honeymoon couldn't have been better.
The resturaunt next store at the whalers village "leilanis on the beach" was wonderful you can sit up on the second floor lanai and overlook the ocean as you eat a wonderful meal!! Definitly check that out.

  • Liked — Location, Upgraded services due to honeymoon
  • Tips/Secrets — Always ask for an upgrade, you never know....
  • Stayed September 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 8, 2007

I was hesitant to stay at the Westin Maui after all the mixed reviews on this site, but was very happy after checking in and would gladly stay here again. We stayed during the extreme busy holiday season from 12/23/2006 to 01/01/2007. First the positives: hands down, probably one of the loveliest hotel grounds and pool areas in Kaanapali. The Hyatt (a short walking distance away) has a very nice swan court for brunch and also has a nice pool area, but the Westin's grounds are easily more pleasing to the eyes. Excellent location since it is right next door to Whalers village and both the Leilani's & Hula Grill restaurants. We paid for a garden view room, but were upgraded to a partial oceanview room on check in, so of course, this positively swayed my experience with the hotel. The room was small with just one arm chair plus two metal chairs on the lanai (you really can't hang out it in the room unless you lounge on the bed); but the room does have a large plasma TV, small refrigerator, room safe, and two bottles of water provided daily with the $18 daily resort/parking fee. Never had any problems finding parking, even when returning after 10pm at night. Yes, there is just one armoir for clothes, but we were able to place more than 24 hangers in it (honestly, how many warm weather clothes do you need to hang up?). Bed was nicely made each day, no complaints about the decor. We were able to "charge" two cell phones, a DVD player, a camera, and make coffee all at once without having to unplug lamps or search for more outlets. The Westin also provides free shuttle service to Lahaina (every hour, takes about 15 minutes to get there, and 45 minutes to circle back to the hotel from Lahaina) until 9pm at night. There are 5 pools (with one just for adults), plus a hot tub and a pretty fast waterslide. The pools close at sunset, but the hot tub remains open until 10pm.

Negatives: yes, the pool area is very busy, and if you don't go out by 7:30 or 8:00am to "reserve" an area by the pool, you may be stuck until early afternoon in finding two lounge chairs together. The towel desk opens at 8am, but about 70% of the prime spots are already taken/reserved (with hats, magazines, t-shirts, pool toys, etc.) when it opens. There's a sign claiming that reserved places are cleared after 30 minutes, but chairs were cleared only after 2-3+ hours if there were only wet towels and no personal items there. The other negative is the price for food. Breakfast for two (whether the $25 buffet or the $18 waffle and $9.50 for two glasses of O.J.) invariable costs $50-60 bucks plus tip. Same thing for lunch: cheeseburger and fries were $15 bucks per person and if you have a mai tai or other cocktail with it, add another $9 per person plus tip. I highly recommend the chicken quesadillas and the Thai chicken wings, they were both the best I ever tasted (if you decide to do this for a pool snack, again, about $20 bucks for the two items, plus $9 for a cocktail). Poolside service is a bit slow, but it is very easy to order cocktails or food at the adult pool bar area. I didn't notice an excessive child problem, but if you're looking for a place without kids, Kaanapali beach and the hotels there are not for you. Try staying at the Ritz Carlton which is much more serene (and perhaps boring).

Overall, I would love stay at the Westin at this location in Maui again.

  • Liked — Convenient location on Kaanapali beach/blackrock snorkeling, Whalers village, and Lahaina.
  • Disliked — Food prices ($9.50 for two glasses of O.J.)
  • Tips/Secrets — Reserve your pool spot early, but be kind to others and remove your stuff when you're done!
  • Stayed January 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
de
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 7, 2007

My husband and I (along w/our 2 children, 6 & 8) were a bit nervous to visit the Maui Westin after reading many negative reviews regarding this resort. We arrived at the Westin 12/22/06 and departed 1/1/07. We have many comments to make regarding our stay, but feel that these comments will be helpful and not negative.
Pros: We felt that the Westin was a Great Family Resort!! The hotel resturant, ONO, had a kid friendly menu, and kids ate free for each paying adult -- Although the pool was unsupervised (no lifeguards??), it was great! The kids loved the waterslide and waterfalls. We also found the staff to be very friendly and helpful, despite other reviews. We booked a Deluxe Suite. This room had one (very lg) bathroom, a Mstr Bdrm and LR w/a pull out bed & Lg balcony (or Lanai). If you have more than 2 children, you may want to up-grade to the next Suite, but this was perfect for us considering we did not spend much time in our room.

Cons: The Hotel's "Service Express needs some work!! If you need xtra pillows, blankets, water bottles ect for your room ... call a day ahead. They cannot follow thru!

Plan on Doing --- Book a Trip to Haleakala, to see the Sunrise thru Diamond Head Tours. They pick you up at 3am at your Hotel and drive you to the Mountain top to see the sunrise. If you have tiny tots, we don't recommend -- it's VERY COLD and too early.
4 Winds Tour to Molokini was FANTASTIC!!! Not cheap, but worth the price. Don't worry about the reviews that mention crowds at Molokini -- we were there over the Xmas holiday and it was not a problem. Great Snorkeling!!
Trilogy Sunrise trip to Lana'i was fun as well!! Not a good idea for early risers. Your check in time is 6:15am. We had a blast!! Again great snorkeling, great crew(captain Patti, Dillon & Kyle), great food and we were able to see at least a dozen Whales.
Sunshine Helicopter Tour -- again, not cheap, but a first class operation. Ken was our pilot. We had a 65min tour and it was breathtaking. -- All of these tours can be found on the Internet or by contacting the Maui Chamber of Commerce.

If you visit Whalers Village --- The Rusty Harpoon is a great resturant. For dinner, a bit upscale(still a childrens menu). Make sure you ask for Ricky!!! If you vist Leilani's on the Beach --
Mitch is the server to ask for downstairs with a casual menu, burgers, salads, ect. -- Upstairs, ask for Barbara. More of a upscale menu (still a kiddie menu available).

Do no recommend -- Whale watching Tours.... You will most likely see more Whales to & from your snorkeling destination, than booking a trip. Paul Mitriano @ the Hyatt is a great concierge, for booking trips (ph# on their website). We didn't even use the concierge @ the Westin.

We certainly hope that all of this information helps you book a great trip to Maui!!! Enjoy and remember, your vacay is what you make of it.

One last comment... be careful of the Time Share speech. The concierge at the Westin are "slick" on how they approach this issue.

T

Stayed January 2007
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Los Angeles
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 31, 2006

I was a bit nervous about staying at the Westin after reading some bad reviews here on TripAdvisor. I usually don't book hotels that have a few bad reviews, but decided to take a chance on the Westin after finding out the Sheraton was booked up.

We stayed at the Westin from Dec. 13th - 19th, and it was wonderful. We rented a car and was quite surpised to find parking at the hotel was not bad at all. The lot seemed to fill up at night, but if it was, the hotel valet was free. When you first walk into the lobby there is flavored water available to the right, and you are supposed to be greeted with leis (we were not, but when we were leaving we told them we didn't get one and they apologized and gave us one as we left) The lobby is like a tropical rainforest with pink flamingos, koi, and parrots. The banyon trees are also very relaxing (although the birds are noisy at sunset and sunrise).

The rooms in the hotel were beautiful. We stayed in an Ocean View room and the view was breathtaking! Although, the waterfalls are a bit loud at night, but not too bothersome. I especially enjoyed the new plasma television. I must say, I expected more from the Heavenly Beds (I stayed at the Sheraton Moana Surfrider in Oahu last year and the beds there were much more comfortable.) I didn't think the rooms were too small, but the desk and chairs make it seem smaller.

The pool is magnifiscent, definately one of the best I've ever been in. Usually when there is a beach around I don't even step foot in the pool. But, this pool was irresistable. The waterfalls all around are relaxing and fun to swim under. The slide is fun (and not just for kids). The spa on the higher level is also very relaxing.

We didn't eat at the restaurants in the hotel because we heard they were not worth the money. Instead we often ate at Front Street. Cheeseburger's in Paradise was very nice and Moose McGuillicuddy's was great for breakfast. I was not at all impressed with the restaurants at Whaler's Village. They seem to have the same things at each restaurant. If you drive to Hana you have to eat at Mama's Fish House on the way back. It is expensive, but really good.

We didn't do many activities in Maui. But, I definately recommend going to the Magic Show at the Ka'anapali Beach Hotel. I've been to magic shows in Las Vegas and I've never been really impressed (they're mostly smoke and mirrors), but this guy was impressive. And they never stop serving you drinks (open bar)! The lu'au at the Hyatt was very good also. The food was very good and the dancers were great! I also recommend getting surfing lessons. We rented boards and tried to teach ourselves and did not have much luck! We went whale watching too because the submarine tour was not running (the water was too cloudy). Whale watching was probably my least favorite! We didn't see many whales and I got sea sick! The raft we went on was way too small to be swaying back and forth!

My favorite part of my Maui trip was the drive to Hana! You have to do this if you go to Maui and make sure you by the CD so you know where things are! Make sure to bring your bathing suits so you can swim in the waterfalls, pools, and the black beach! And make sure you pass Hana and go to the National Park. We hiked 2 miles to the Huge Waterfall and it was unbelievable! The drive will definately take you all day (and even then you won't see everything), so make sure you leave early! And, bring food because there is no where to eat there!

Well this was way too long! But, you should definately stay at the Westin and Have fun in Maui!

  • Liked — The rainforest lobby and the beautiful rooms!
  • Disliked — The "Not-So-Heavenly" Beds!
  • Tips/Secrets — Splurge on the Ocean View Room! It's Worth It!
  • Stayed December 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, WA
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 29, 2006

We just returned from a week stay at this property. From the moment you walk in you know your stay will be a good one, the lobby is magnificent and the staff is very attentive and polite.
We booked our stay using an invitation package for $749 (5 days / 4 nights) and upgraded to a ocean view for an additional $700. Upon arrival we were upgraded to a Deluxe Ocean view (I am a Platinum member). If you go here and can afford this room you should do it, the views are great and the room is comfortable enough for 4 (we have 2 kids 11 & 13).
The beach is very decent and the pools are great, especially for kids. During our stay we noticed it was hard to get chairs by the pool unless you got there early.
Food is expensive; however we found out that kids 12 and under can eat for free if an adult in the same party pays for a meal. This helped us save a lot. The quality of the food is good but not great. Service is better at the Ono restaurant than the service in Tropica.
We were so impressed by this location and the Westin overall that decided to buy into their timeshare program.

  • Liked — Service, cleanliness
  • Disliked — Cost
  • Tips/Secrets — Ask for meal discounts for children under 12
  • Stayed December 2006, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Westin Maui Resort And Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#10 Spa Hotel in Lahaina
#12 Top resorts Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#19 Family Hotel in Lahaina
#19 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Official Description (provided by the hotel):
The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina

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