Let me first start out by saying that my wife's favorite hotel is the Westin. I booked our trip through their preferred 3rd party as I got a really great deal for air, car and room. Upon check-in we were upgraded and had a wonderful room overlooking the waterfalls. Staff was great and the concierge team led by Yvonne have wonderful. The staff at the Relish bar top-notch.
First issue was that the internet would only work if I stood next to do the door. I report this to the tech team and front desk and they try to troubleshoot to no avail but they do give me a credit on my bill. Very nice gesture and something I would expect.
Honeymoon is going great until we get to day 5....I hear something around 11PM and there is a mouse in room. My wife is freaked out and I'm thinking to myself, surely not at the Westin. Call the front desk and here's the solution 2 hours later. Because you booked with Pleasant Holiday we have to find you a room in your originally category. They reminded me that we were upgraded upon check-in. I know you upgraded me as I've always gotten upgraded as a spg member and it was our honeymoon. The other rooms offered were next to a noisy elevator and we did not want to move to an entirely different nonr enovated tower. I almost feel that the staff did not believe their was a mouse in the room so I ended up taking video of rodent. They certainly believed us once the runner and bell man open the draw to see the mouse or rat scurry across the cabinet drawers.
Now we are in a room with a great view of the parking lot. Probably will not be staying here again as they had a great opportunity to exceed our expectations and failed. Never really seemed to be any sense of urgency. We had a really long journey today and were exhausted. May even look to checkout early for peace of mind.
- disappointed honeymooners
- Official Description (provided by the hotel):
- The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Starwood, Orbitz, BookIt.com, Cheap Tickets, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Westin Maui Resort And Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westin Maui Resort And Hotel Lahaina
- Westin Maui Hotel
- Westin Lahaina
- Westin Maui Resort Spa
- Lahaina Westin
- Westin Maui Resort And Spa Lahaina