My relationship with this establishment is much alike the Whitney Houston classic, "Didn't we almost have it all" ... with the emphasis on the word almost. The gorgeous foryer, incorporation of nature into the lobby and common areas of the hotel and proximity to Whaler's Village are reasons enough alone to belt out praise. However, my voice would crack come chorus time due to the rampant deferred maintenance (carpet, wall paper, plumbing, etc.). A couple key notes of annoyance include:
- lack of full use of the facilities due to certain pools and areas being reserved for activities despite paying a daily $30 resort fee. If $30 is paid, full access should be a given (moreover, the expensive room rate should warrant full access)
- Selective rule enforcement: sometimes you can bring a cooler to the pool and sometimes you can't... this is even more obvious when two people next to eachother bring a cooler and only one gets reprimanded. Differentiated treatment is not acceptable - either there is a rule and it is enforced or it isn't
- Dirty: the carpet and wallpaper are grungy and desperately needs to be replaced
The resort felt deserving of a $250 price point, not a $390 price point after almost $60 a day with taxes and fees included.
Overall, not a bad place but you can do much better for the price. If I could only follow the advice of Cher and "turn back time", I'd be singing a different tune now.
- Official Description (provided by the hotel):
- The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more less
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- Also Known As:
- Westin Maui Resort And Hotel Lahaina
- Westin Maui Hotel
- Westin Lahaina
- Westin Maui Resort Spa
- Lahaina Westin
- Westin Maui Resort And Spa Lahaina