my wife and I traveled to Maui in Mid december for vacation. we originally booked a mountain view room but they kindly upgraded us to a garden view room (overlooking the hotel "lagoon" and pools). we got a pretty decent deal for 7 nights ($1200 per person including airfare)
- location is probably the best aspect of this hotel. it's right next to the beach so you can spend time at the beach or retreat for a bit by the pools. you are a 20min walk along the beach to black rock where you can get some great snorkeling. you're 10mins from whaler's village where there are shops, food and an ABC store. you're about a 10 min drive to Lahaina and 20min from Napali bay where this is great public beach with great snorkeling. it probably took about 50-60mins from the airport.
- the rooms were fine. they were clean, a little older in style and perhaps not as new and modern as some of the other Westin's I've been to. the house cleaning was fine, a little inconsistent in terms of restocking consumables but the staff was always very friendly and willing to address our needs.
- we used their gym once and it was very nice, spacious and well equipped with many machines.
- the swimming pools aren't big but they are very nicely made and very family friendly. they have many seats and the pool staff were extremely nice and worked hard. the pool food was not cheap ($15 for nachos) but they were extremely tasty and you get a healthy serving. we ended up getting drinks and snacks from the ABC which helped us save some money
- if you refuse towel cleaning and can stand reusing your towels for a day, they give you a $5 voucher for every day you refuse towel changes. you can use this voucher any where on the resort which was wonderful in offsetting pool food costs. this is their "go green" option which I think is great.
- they have a shuttle service that comes around every 20mins or so and goes to several of the resorts along the strip and takes you into Lahaina (the closest bigger city) where you'll find many more shops and good restaurants. makes it very convenient if you don't want to drive
- the concierge was extremely nice and helpful, especially in giving directions and suggestions for restaurants (of course they want to rope you in for other promotions and sales but you are not obligated of course towards these things)
- we also booked a luau that is hosted at the hotel. it was my first so I have nothing to compare to, but it had tables and a buffet line. food was average to good and more than enough. the luau was fantastic with the Polynesian fire dancers.
- most of the restaurants in the area by the hotel are reasonable. you pay about $15-20 for an entree. my wife and I found that the portions are sufficient and we didn't always need to get a full entree each.
- you have to pay a $30/day (if I remember correctly) resort fee. there's no avoiding this but it's supposed to cover your parking and you get internet (which worked fine for checking emails, facebook, and the occasional youtube). the resort fee also gets you a free westin cooler bag and a free photo session with one free photo (the idea of course is to get you to buy their picture package but you are not obligated to do so)
- in order to get towels for the pool area, you have to submit your towel cards at a towel tent. then you have to return your towels when done to get your towel cards back. if you leave your towel for any length of time you're at risk of having it picked up by a staff member and you're on the hook for having "lost" a towel. I don't know if other resorts do this and I understand their rationale but it's a bit of a pain in the behind to have to do this.
- the Ono bar and grill which is the onsite pool restaurant has breakfast but it's ridiculously expensive ($30 for all you can eat for adults and $20). that's a lot if you're staying there for a week or longer. again, we ended up buying some breakfast foods from the ABC.
- for the beach, you have to rent the covered chairs which is another cost.
- overall, the experience was good. we'd definitely consider staying there again. the negatives weren't deal breakers and we found alternatives.
- we ended up spending most of our time outside anyway and the room was comfortable and did the job.
- obviously I felt that we got a good deal on the hotel and I'm not sure I would feel the same though if we went during peak season.
- we do not have kids but it's obvious that the resort is very kid friendly as you can choose to walk out to the beach or spend time at the kid friendly pools.
- Official Description (provided by the hotel):
- The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more less
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- Also Known As:
- Westin Maui Resort And Hotel Lahaina
- Westin Maui Hotel
- Westin Lahaina
- Westin Maui Resort Spa
- Lahaina Westin
- Westin Maui Resort And Spa Lahaina