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“Nice property, friendly staff” 4 of 5 stars
Review of Westin Maui Resort And Spa

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Westin Maui Resort And Spa
4.0 of 5 Resort   |   2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761   |  
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Ranked #23 of 30 Hotels in Lahaina
Topeka, KS
Top Contributor
713 reviews 713 reviews
74 hotel reviews
Reviews in 106 cities Reviews in 106 cities
354 helpful votes 354 helpful votes
“Nice property, friendly staff”
4 of 5 stars Reviewed March 14, 2013

We stayed at this property with a group of six couples for my hubby's work event. I had read the mixed reviews, but am happy to report that we didn't have any of the problems with rude staff. We were able to check in without delay, but it was a little confusing finding the right set of elevators to get to our room. Once we did find it, our room was a little dirty (coffee maker still had old water, mirror in bathroom wasn't clean). We called down to the front desk (already knowing that the place was completely booked), and they sent up a cleaning crew right away.

We had a lovely view over Whaler's Village and we could easily see the ocean (and whales), as well as the mountains. I was worried about the noise issue as reported by other reviewers, but honestly, we didn't have any problems. However... not everyone in our group had the same experience. One of our couples had a room on a lower floor... with a view of garbage cans. They did get a new room on a higher floor and were very happy. And the couple in our group who stayed across the hall from us had a problem with their room on the last three days of our trip... their bathroom smelled horribly of sewer gas. It wasn't like that at the beginning of the trip, and we did call several times to report it to the front desk (I also smelled the sewer gas while out by the pool on one of those days, as well, so I'm wondering if there was some issue).

As part of our group stay, we had breakfast every morning outside. The buffet was pretty good... nothing spectacular. I had oatmeal or a made-to-order omelet most mornings. I was hoping that they would have amazing fruit like when we stayed on Kauai two years ago, but it wasn't anything better than what we eat back home.

I read the warnings from the other reviewers about the pitch for the time share properties. We did get the card under our door to claim our free chocolates, so we were braced for a pitch... but instead, we simply got some lovely chocolate covered caramel macadamia nut candies (yum) and no one tried to sell us on anything. The concierge staff was very helpful and provided great maps when we did the Road to Hana. So that was a pleasant surprise.

After breakfast, we loved the hotel staff demonstrations... how to open a coconut with a stick, how to luau, etc. That was fantastic and the staff was lovely and very interactive with the guests. Our group also attended the luau at this hotel, and it was probably the best luau I've ever been to. The food there was better than expected, and the talent was top-notch!

I did go to the spa on one day to get my hair done. Our group package included a photo shoot by the hotel's photographer, and I wanted to have something other than frizzy hair.. ha. The gals at the salon were very sweet and attentitive, and my hair looked fabulous. The photographer was very timely and professional... but there was a lot of wind and she just seemed to be following a formula when taking our picture... stand here, do this, do that, and we're done. She didn't really keep an eye to see if the wind was doing funky things with our hair as she was taking the photos... so of the 20+ images she took, only three were salvagable.

The location of this venue was pretty far from Lahaina (not walking distance), but there was so much to do along the beach and in Whaler's Villiage. Great restaurants, beautiful views... it was a lovely experience.

Room Tip: Ask for a room on the upper floors as you will have better views.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review, April 3, 2013
We certainly appreciate the time you had taken to share your experiences, thank you! Our associates are most certainly our ambassadors of Aloha and take personal pride in connecting with our guests and creating engaging memories. Rest assured that we will also share your feedback for further improvement with our team. Aloha and stay well!
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3,496 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 14, 2013

My husband and I stayed at the Maui Westin in late February. We had a corner suite and were very excited about the fact that it had 3 balconies. We were first given a room on the 2nd floor. We asked for a room on a higher floor, but the person at the front desk told us there was nothing available. We could check back the next morning. We went to the room and were very disappointed with the room. The lanai's had an overhand next to them and the views were not very good. We went back to the front desk and asked what could be done. He went to his manager and somehow got us the exact same room on floor 9. This room was much better. The views were perfect. The bed was very comfortable and the bathroom was great. The furniture in the living room and carpeting were definitely dated, but not horrible.

The location of the hotel is fantastic. It is right next to Whaler's village so it is definitely convenient to some shops and restaurants.

We enjoyed the breakfasts at the hotel. The buffet and menu items were excellent.
The pool is amazing.

We were a little disappointed that the outdoor bar was so quiet and empty in the evenings/night time. However, it was a quick walk to Lahani's next door in Whaler's village.

We chose to park our rental car in the lot. This was interesting. The parking spots are VERY small. Most days and evenings we saw several cars/trucks that took up 2 parking spots. This made for full lots on most evenings. When the lot is full, the hotel allowed valet parking for free. This was a nice touch. The individuals working in valet were awesome - very customer service oriented.

We will definitely stay at the Westin in the future. We have stayed at the Hyatt in the past, and were pleased with that hotel. I liked the outdoor/pool bar better at the Hyatt, but really liked the location and pool at the Westin.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duvall, Washington
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 13, 2013

I recently stayed at the Maui Westin Resort and Spa. The rooms were old and dirty. The food and drinks were way over priced, and we even had to pay for chairs and an umbrella if we sat in the sand on the beach. At the prices they charge one would think we were at a 4 star resort. Very dissappointed overall.

Room Tip: Get a view room. 5th floor or higher.
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review, March 18, 2013
We are truly sorry to learn that your Maui visit was not to your expectations. Your feedback is much appreciated and we hope to have the opportunity to restore your confidence in the future. in. Stay well.
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Changzhou, China
Top Contributor
190 reviews 190 reviews
48 hotel reviews
Reviews in 78 cities Reviews in 78 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed March 13, 2013

This place was amazing... the staff was great very attentive. food was a bit expensive but very good. the beach was amazing could see whales from the shore, this place is amazing and if you stay here make sure you do the Lu'au am excited to go back! Very easy to stay here with our one year old

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review, March 18, 2013
Mahalo for your glowing review. It was certainly our pleasure to be your “home away from home”. Thank you and we look forward to your future stay! Malama pono (take care)
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Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 13, 2013

The hotel's garden and pools are spectacular. Birds flocks on the tree during the dusk. Feels very tropical and natural. However, I have to say I was still a little disappointed when entered the standard room even I was already aware of the small size. Perhaps the hotel spent most of the money outside? Which kind of makes sense, because you are in Hawaii, why stay in the room? However, I still wish the room can be a little better. Now it's far away from decent. Parking space is very limited and small.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review, March 18, 2013
Mahalo for your review and compliments. Your feedback is valuable to us and we have shared it with our team for further improvements. We look forward to delighting you with our new enhancements in the future. Aloha!
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Prince George, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 12, 2013

My husband and I just got back from 8 nights in the Westin Maui Resport & Spa. I had read the tips and we requested a high floor in the Beach complex. We arrived late at night and they apparently didn't have high rooms, so were given a room on the 4th floor, but it was a Premier Deluxe Ocean View room that had a king bed and a sofa (which is what we'd booked originally). It was large and we had a great view of the ocean and the sunset every night. The pool was noisy, but it was not bothersomenoise since the various waterfalls muffled the noises. The 5 pools are beautiful and the waterslide is wicked!! There's secret rocky grottos hidden below the waterfalls. There is an adult pool and hot tup. They also have little cabanas which can be used by anyone as long as they aren't already reserved. We sat in one (they are great when it's windy) and we watched whales all day long. I had researched ahead of time and learned that to have an umbrella and 2 deck chairs on the beach itself would be $37 per day. So I ordered a collapsible umbrella for $39.95 from portabrella.com ahead of time and used that with towels on the beach. Worked like a charm! The food and drinks were expensive, but that was to be expected. The day we left, our flight didn't leaveuntil 11pm, so we asked for an extended checkout (we got till 2pm at no extra charge) and then they held our luggage for us and let us use their pool - at the end of the day we booked 1/2 hour in their hospitality suite to shower and change at no charge. The hotel is next to the best shopping - beautiful clothes and gifts. There is also a lovely beachwalk and many restaurants right on the beach next to the hotel. Once a week there is a delightful craft fair right on the hotel property. I snorkeled every day and found several different kinds of beautiful fish within 20 feet off the beach in front of the hotel. I even swam with 2 turtles there one day! The better snorkeling is at Black Rock, a short walk (or swim) away. There are several free hourly shuttles that take you to Lahaina so you can shop or dine out. There are three resident parrots that talk and lots and lots of koi (and flamingoes, swans and ducks) in the huge lobby pond. And every morning and evening there are thousands of birds that gather in the trees over the pond - they are so loud you can hardly hear for about 1/2 an hour every day. It is remarkable (and neat). Yes, I would recommend this place, but it's not cheap.

Room Tip: Be sure to choose a room in the Beach building and be sure to get an ocean/pool view rather than the...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review, March 13, 2013
Thank you for your review and for choosing The Westin Maui Resort & Spa for your tropical escape. We are delighted you enjoyed our resort and look forward to creating many memorable experiences upon your next romantic retreat. Warmest aloha from all of us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mill Bay, Canada
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 12, 2013

This place was first rate. A bit tired perhaps, but the staff and location make it a winner. Shirley with SPG was our personal concierge and any problems we had were ironed out immediately. Our upgrade was to an ocean front suite, closest to the beach in the entire hotel. The floor was lower then we would have liked, but we still had an amazing view of the beach, the water, the whales and Lanai and it didn't detract from our enjoyment of Maui and the facility at all.

The room was clean, huge, and the AC worked quietly and well, something you don't always find. The housekeeping staff did a great job, and the front desk along with SPG worked the magic of aloha to make us feel like ohana.

The facility itself was so beautiful, the best in Kaanapali. Great beach, pools, adult area, beach drink and food service. Designer shops had amazing salespeople, special kudos to Argentina at Martins and MacArthur for her excellent customer service skills and ability to separate us from our cash! Great products in that store, beautiful and as special as the staff.

We purchased art from shows set up within the grounds, great values all and the packaging for travel/shipment were first rate.

Sure Maui is expensive, and so is the Westin. If you're on a budget, stay elsewhere so you don't have to complain about the prices, maybe rent a condo for a couple bills a night. It is what it is...Westin quality and Westin prices. We have a high level of expectation with SPG and we were MORE then satisfied with our amazing vacation with the Westin. If you expect brand new rooms, go over to Wailea and stay at the Four Seasons for $400 a night more. You want a quality stay at a name with a great reputation, go Westin.

I can't think of a thing to complain about other then the small parking spaces, like the lot was built in a time when cars were really thin...but hey, if the lot was full, valet was free. No worries and the lot is right there by the front entrance too. Just don't rent a GMC Yukon! Mahalo Maui Westin for an unforgettable vacation with memories to last a life time.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review, March 18, 2013
Mahalo for your generous review and high marks. We are truly pleased to read that we exceeded your expectations here at The Westin Maui Resort & Spa. Our team will be delighted to know that their efforts did not go unnoticed. Thank you for being a loyal guest of Starwood. We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Maui Resort And Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Lahaina
#7 Business Hotel in Lahaina
#11 Spa Hotel in Lahaina
#12 Top resorts Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#19 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Official Description (provided by the hotel):
The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina

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