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“Wonderful honeymoon stay at the Westin Resort in Maui!” 5 of 5 stars
Review of Westin Maui Resort And Spa

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Westin Maui Resort And Spa
4.0 of 5 Resort   |   2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761   |  
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Ranked #22 of 30 Hotels in Lahaina
NY
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Wonderful honeymoon stay at the Westin Resort in Maui!”
5 of 5 stars Reviewed January 1, 2013 via mobile

We just left the Westin Resort and Spa in Maui on Kaanapali beach yesterday. We stayed for 5 nights and had a wonderful, relaxing stay. At first impression we were wowed when we walked into the open air lobby. The property was gorgeous. From viewing the other hotels on the kaanapali beach strip, the Westin Resort had the best pools (5 total including 1 adults only) and property. The Hyatt had very nice pools too, but their beach was not nearly as nice as the Westin. The Westin down towards the Sheraton have the best section of beach. The water is calmer and there is a wide stretch of sand to lounge. We stayed in a deluxe ocean view room in the separate tower (I think it was the Beach Tower) which I heard is more updated than the Ocean Tower. We had a spectacular view of the beach all the way down to Black Rock. The room was very clean and there is an option to not have your room cleaned. If you select this daily, you receive a $5 voucher to use for food on the property. We got $20 during our stay and put it towards our last dinner. The dining is okay, not great. It is a little over priced for the quality, but we still enjoyed it. There are also many other restaurants you can easily walk to from the beach walk. We had lunch at Hulu's grill and barefoot in the sand (the tables are set up on sand so you can take your shoes off while you eat). Hulu's is located right next to the Westin. The food was excellent! We enjoyed the pulled pork sandwich: delicious! Also, the Westin is located right next to Whaler's Village which is a very nice outdoor shopping center. We did a lot of souvenir shopping there. There are tons of beach and water activities on the property. We also loved the whale watch with Gemini tours. The Gemini catamaran picks you up right on the Westin resort beach. The location is the best perk of the Westin. It really is the best spot on the beach: so close to everything! We loved our time on Maui island! We drove part of the Hana highway and walked to twin falls (mile marker 2 on the highway). We ate at the Pa'ai fish market (delicious) and walked through the cute town of Pa'ai. We drove to the top of Haleakala Crater and watched the sunrise (truly inspiring!). We also recommend after Haleakala stoping for breakfast at Kula Lodge located at the bottom of the road. We had pancakes with coconut syrup!! Lastly, we went zip lining through Skyline Eco Adventures. We did the Kaanapali course that was very close to the Westin (we could walk to the check in location at the Fairway Shops). This zip line course is high above the Kaanapali resorts and has beautiful ocean views!
Wonderful stay in Maui at the Westin Resort and Spa!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (908)
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California
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 31, 2012

We came here after a lovely and relaxing time in the Wailea area. What a culture shock! Kaanapali is crowded, busy, noisy, bustling and over-booked. We were expecting the luxury and ambiance that we have come to know in other Westins and this did not meet the grade. Although the lobby and common areas are spectacular, the Westin touch ends there. Rooms were very basic, service was rushed and harried, the pool was overcrowded with people jostling for a position for a chair, bar service at the pool was sketchy at best but mostly non-existant. The restaurants were just adaquate- there are much better places to eat in the surrounding areas. Our room which was one of the higher catagories- unfortunately had a view right over the Whalers Village Shopping Center directly next door. With that came the crowd noise and the unrelenting roar of the industrial air conditioning units along with restaurant exhausts. A room with two double beds is not large enough to accomodate a family of 4- we had no room to store our stuff and were continually tripping over each other.

A plus is that there are lots of activities available right on the beach. We tried paddle boarding (not too successfully) and took an afternoon catamaran and snorkling tour which was fun. We attending the best luau ever at the Old Lahaina Luau. You need to book this weeks before your arrival to assure yourself a spot. You can get on the waitlist if you book when you arrive in Maui but you will be taking your chances with getting in.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review, January 11, 2013
Aloha and mahalo for your review. Our prime location for dining and island activities is surely a benefit when staying at The Westin Maui Resort & Spa. We are delighted to read that you took full advantage of that. We truly appreciate your feedback and have shared them with our team. We hope that you will return and experience our enhancements in the future. Warmest aloha!
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2012 via mobile

A bit expensive for the quality.

Good beach location, easy access to lots of things to do, including some very respectable restaurants. There is good shopping nearby too.

The room was older than I expected, and not really value for the money.

The service was excellent - everyone was very friendly.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fresno, California
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 29, 2012 via mobile

I have been to Mau'i at least fifteen times and ALWAYS stay at the Westin Mau'i located on beautiful Ka'anapali Beach. This stylish hotel is warm, friendly and defines the Spirit of Aloha to me. All of the other hotels in the area are either mega-monstrosities which are better suited to Vegas, in need of renovation or totally lacking in island feel--stay at the Fresno Holiday Inn if that's what you're looking for. I'm a world traveller, if I may modestly state, and not a "tourist." That is a major difference in travel attitude. I go to soak up and experience what is LOCAL and unique to the destination; a tourist longs for toilets to flush as they do back in Des Moines. Trust me, there IS nowhere other than the Westin Mau'i to stay on this treasured isle. Carlito in food service, alone, will make you realize that he, and the Westin, welcome you and yearn for your inevitable return. Yes, Toto, "there is no place like home" . . . Unless, of course, it's the Westin Mau'i.

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
88 reviews 88 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed December 29, 2012

We stayed at the Westin Maui resort for the second time in three years for 5 nights in Dec 2012. This second stay confirmed two things Ka'anapali is the best place to stay if you have kids/teenagers, and the Westin is in the best location, with the best pools (all five). The second thing that is confirmed is that the rooms need renovating, and while they are not bad, the wall paper and paint is aged and the beds are not Sheraton Sweet Sleepers. Having said that, the ground are A+ and the beach out the front and towards Black Rock is excellent, wide and with lot's of entertainment options. The pools as mentioned are unbeatable (except at Disney Aulani), a waterside, volley ball, waterfalls etc, first class. Part of the location is Blackrock approx. 10 min walk down the beach. A large volcanic formation you can snorkel around and jump off if you are keen. The water is clear and the fish very good + we got inches from a sea turtle for the second time just off the beach. Worth every cent to stay near by. The rooms are really overpriced, but they know the location is hard to beat. Plenty of food options near by, including the 'picture perfect' beach town of Front St, Lahaina. Spend the money and enjoy everything outside.

Room Tip: If you can afford it, Ocean front is excellent
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review, January 14, 2013
Thank you for choosing The Westin Maui Resort & Spa. We are thrilled to know that you enjoyed our surroundings and facilities. We hope to welcome you and your family back for another rejuvenating vacation. Mahalo nui loa!
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Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

My husband and I stayed at the Westin Maui Resort and Spa over Christmas week with our two adult daughters, aged 20 and 23 and had a great time. We splurged for a suite that sleeps 4 (bedroom, foldout couch, dining table, living area) and got an extra rollaway bed. We were very happy with the room and sleeping arrangements. The views were beautiful from all windows, the service was excellent and the location was fantastic-in West Maui where there are numerous fine restaurants, beautiful beaches and a lot of fun activities. We were glad we had a car-it enabled us to drive the road to Hana as well as the West and North Maui coastline. We also went whale watching which was the highlight of the trip, arranged by the concierge at the hotel, which picks up directly on the Westin beach. The concierge was fantastic-I called a couple of weeks ahead of time to book restaurants and some activities, and my husband asked for their help in booking golf. They had excellent suggestions and were so helpful. There were two things I wasn't crazy about-one was that the hotel requires advance reservations for beach chairs and charges for using them-despite this, they ran out of chairs by 11 am so we couldn't rent them in any event. The second is that we bought the package deal that had breakfast included but it turned out that what was included was only part of the buffet and not the full buffet. We paid an upcharge to have the whole buffet which seemed like nickel and diming to me. That being said, I would stay here again. We had a great vacation.

Stayed December 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabo San Lucas, Mexico
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 27, 2012

i like the starwood brand and this westin was no exception. Maui is definitely expenisve and the westin was no different. but i have to admit that the quality and service is just outstanding. The westin also has wondeful waterslides for kids which is big bonus. one negative of pools is that there is no good pool option for toddler. The buffet breakfast while expensive was again really good with so many good options and i loved the fresh pineapples!! we just woke up late and enjoyed the breakfast every day as a brunch!! rooms were nice too with good standard beds and shower. my baby loved talking to the parrot near the pools.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Maui Resort And Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Lahaina
#6 Luxury Hotel in Lahaina
#8 Spa Hotel in Lahaina
#11 Top resorts Hotel in Lahaina
#15 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#18 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Official Description (provided by the hotel):
The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina

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