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“Rooms have taken a beating/food not so great” 3 of 5 stars
Review of Westin Maui Resort And Spa

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Westin Maui Resort And Spa
4.0 of 5 Resort   |   2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761   |  
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Ranked #22 of 30 Hotels in Lahaina
seattle
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Rooms have taken a beating/food not so great”
3 of 5 stars Reviewed November 25, 2012

We spent 4 nights at the Hyatt, two hotels down from this property. The food at the Hyatt was great. Here, not so much. I like everyone else on here, am pretty surprised by the condition of the rooms. I don't care so much that they are small, but the rooms are in serious need of some major cleaning. We moved from one here at the Westin to another today, as they were able to give us an "upgrade". However the "upgrade" room has a big black stain on the middle of the carpet, which every time we walk on it with bare feet I think that I'm stepping into syrup or something gross. The bathrooms are tiny, dirty, and the wallpaper in this room has big blotches on it, either it is peeling or someone threw something on it. this is the upgraded room. The one we had previously that overlooked the parking lot, had goop spilled in the fridge that no one cleaned up. I got the rooms on priceline, so I kind of feel like I got what I paid for, but at the same time, I would not classify this property as a RESORT category on Priceline, other than the fact they have an amazing pool--which also looks like it could use a cleaning. We're here for another week, so I will live with it. If you get this on Priceline for really cheap, then go for it, but if you are trying to decide between this and other properties in this price range, then I would advise you to read those reviews before selecting this property.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (826)
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AUSTIN
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 24, 2012

Wonderful hotel on a beautiful beach. Steps away from good snorkeling . Great location on Kaanapali Beach. Near shops, courtesy shuttle to Lahina runs every 30 minutes. Poolside restaurant has a nice selection of items on menu. Fun waterslides and waterfals make for a fun time for everyone.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Seattle
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 24, 2012

I was extremely disappointed with this hotel. The biggest issue was elevator noise, its quite loud. Make sure it is as far as possible from the elevator. We were 3 rooms down and heard elevator going up and down. This is by far the loudest elevator I have ever seen. Our deluxe room was pretty dirty and dusty and we had ants (we were on the 3rd floor). Carpet needed some serious cleaning, room needed some serious dusting and cleaning! Mini-fridge had some old cheese... not sure how long it was there for. Bottom line, this hotel is really a motel! It needs some major cleaning or remodeling and a new elevator! Forgot to mention towels... they used to be white and not torn... not sure how long ago that was.

Room Tip: Far from elevator but expect a dirty room :(
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review, December 4, 2012
Thank you for sharing your review with us. These are most helpful in our endeavors to deliver personal and instinctive services. Our sincere apologies for the inconveniences you experienced. We look forward to creating a renewing stay in the future. Malama ono (take care).
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Plymouth, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed November 23, 2012

This is the third visit to this hotel in four years. We have always requested ocean view, and Had rooms on the ninth floor on the first two visits. And they were quite satisfactory with an excellent few of the ocean and sunset .But on the last visit we were given rooms on the sixth floor, When I expressed my concern about the view
I was assurred that the view would be equal. We'll nothing could be further from the truth. I returned to the lobby to express my displeasure and was told that that was all that was available. I then asked for the manager and a nice young lady came out to help me and the next day we were moved to another building that had the view I requested and paid for.We traveled from Boston and if push came to shove we would have stayed at another Hotel.

This Hotel was a 5 star is now a 4 and on the way to a three. The breakfast Buffet was always excellant, very pricey, but not this trip. There were no eggs benedict on the buffet but were available of the menu for three dollars, the birds were always a problem but the waitstaff kept them in check but this trip the birds were able to help themselves to sausage and home fries. I love Maui but comming from Boston I will consider other Hotels.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinMauiAmbassador, Manager at Westin Maui Resort And Spa, responded to this review, December 4, 2012
Thank you for your honest review and loyalty to the Westin Maui Resort & Spa. Rest assured that we have shared your experience with our team for follow up. We hope to have another opportunity for you to find renewal on Maui. Warmest aloha!
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Seattle
Top Contributor
107 reviews 107 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 23, 2012

Great service at this Westin..... Make sure you get an ocean view room as its really great at sunsets... As a side bonus, if you get one overlooking to pools, you get a ringside seat for the luau show.. no food, but great view of the show!

No real complaints, but the fridge in the room was a bit cranky, and we couldnt adjust temp very well.

Front desk, concierge and staff were really, really good - helpful, conversational, and friendly. Talked to one worker there who'd been there for nearly 37 years... wow..

Got a package deal, so we had drink coupons as well as continental breakfast coupons. The upsell to the regular buffet was $17.50 per person.. bit stiff.....

We intend to come back...

Room Tip: Lot of running water in pools area - fountains, waterfalls, etc... so if you need to sleep - get a n...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hood River, Oregon
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2012

We had a great family vacation at the Westin for the Maui Invitational. Pools and beach were fabulous. We want to extend a special thanks to our server on Thanksgiving evening at the Buffet at Ono, Barbara, she went above and beyond and was a pleasure.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Service
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Wilmington, NC
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 21, 2012

Came for Maui Invitational and paid a bundle (about 2K for 5 nights) for the room. Arranged by Oahu Travel. Got mountainview, room dusty, smells of diesel fuel, dirty table on lanai, small bathroom. One nice feature is adult pool and hot tub at the pool. Cheap, worn dirty furnishings in the room. Breakfast buffet nice but pricey.

Room Tip: Pay for ocean view if you stay here but would advise to go elsewhere. Will not book with Oahu Trave...
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Maui Resort And Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#10 Spa Hotel in Lahaina
#12 Top resorts Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#19 Family Hotel in Lahaina
#19 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Westin Maui Resort And Spa 4*
Number of rooms: 759
Official Description (provided by the hotel):
The Westin Maui Resort & Spa, Ka'anapali is located along a breathtaking stretch of the gorgeous, white-sand Ka'anapali Beach. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort Spa
Lahaina Westin
Westin Maui Resort And Spa Lahaina

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