We booked a 1 bedroom apartment with a garden view at the Whaler and thought that that is what we would get. Instead we got a room on the ground floor facing the back and some trees. The room was very tired looking and needed refurbishment and because of the trees and the position it faced was in darkness all day long. One goes to Hawaii to get a bit of sun but this room didnt receive any sunlight all day long. We had to turn on the lights if we came in even in the middle of the day. I had booked this 3 months previously so it wasnt a last minute booking and having to take whatever room was still available.
When we complained to the desk the receptionist there was not very helpful and all she could say was that it was fully booked and that was that.
we were offered a room a couple of floors higher but were told that we would have to pay $150 a day extra, which we declined. we asked a number of times if we could change but were always given the same answer.
As for the other amenities, the position was great just next to the other hotels and cafes and next to the Whalers shopping plaza. However, the amenities could have been better, the pool was small and crowded especially compared to the other hotels nearby and nit very welcoming, and there was no cafe or bar there that could serve anything , we had to leave the premises to get something.
I would not recommend this as an ideal place to stay in this part of the island

We recently stayed at unit 359 in the Aston at the Whaler for 9 nights This is our 3rd stay here since 2007 but the first time since they became an Aston Hotel. We love the location especially being so close to many great restaurants and a really nice beach and the beach walk. It is also one of the few hotels in this area that have condo units with full kitchens. The staff was friendly and very accommodating. We did find a couple of things that we didn't like and the major one was the bed. We had a one bedroom unit with a king size bed. After the first night we realized that we were not going to get much sleep on it as it was like sleeping on cement. We asked at the front desk if we could get a mattress topper to help soften it up and they had one on the bed within a couple of hours. This helped somewhat but the bed was still really hard. We have slept in a lot of hotel rooms and I have to say this was one of the worst beds I have had in a very long time! The other thing that was disappointing was how long it took to get any hot water in the bathroom sink. I don't like to waste water but sometimes it took several minutes of running the water before the water even turned warm. For the most part our stay was enjoyable and if there was improvement in the beds I would certainly not hesitate to stay here again.

Nice low key experience. Have been coming back to the Whaler for the past 10 years. The best location on Maui with little rain (Kapalua seems to have alot of rain) less wind than Kapalua and the best beach on Maui. If you are looking for a grand hotel experience then this is not the place for you. If you are looking for a nice, clean, and low key stay then this is the place. Great location,condo living is great (can stay in and cook your own meal and sit out on the lanai under the stars and have a great diner. Nothing is better than that) We have been coming to Maui for over 20 years and you do get tired of all of the restaurant food. New grounds look nice, new facelift of the buildings look nice, pool is small but adequate. I would rather be in the ocean surfing anyway. Staff has always been friendly and helpful. The Whaler shopping center is right next door, for a quick bite to eat or some shopping. We will be coming back until we are no longer traveling to the islands, because we will be living here.

Just returned from a fantastic holiday (8 days) at the Whaler. The property and room did not disappoint. Initially was worried about booking a studio but found it more than spacious enough for my husband and myself. Comfortable king-size bed and more than adequate and updated full kitchen/bathroom. Wonderful ocean view from room and balcony unlike some properties who promise this but you need binoculars to see! Bex at check-in was extremely pleasant and efficient and everything went smoothly. My only complaint is the guests at all resorts, the Whaler's guests being no exception, who selfishly put out towels on limited chairs by the pool then leave them unused for hours. I think all hotels should regulate this, including the Whaler. All in all, a fantastic get-a-way. Will stay here again.