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“Great Location but need some improvements” 4 of 5 stars
Review of Aston at The Whaler on Kaanapali Beach

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Aston at The Whaler on Kaanapali Beach
3.5 of 5 Hotel   |   2481 Kaanapali Pkwy, Lahaina, Maui, HI 96761   |  
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15% OFF FALL TRAVEL
Ranked #8 of 29 Hotels in Lahaina
GreenLeadersSilver level
Kelowna, Canada
Top Contributor
52 reviews 52 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“Great Location but need some improvements”
4 of 5 stars Reviewed March 11, 2013

We recently stayed at unit 359 in the Aston at the Whaler for 9 nights This is our 3rd stay here since 2007 but the first time since they became an Aston Hotel. We love the location especially being so close to many great restaurants and a really nice beach and the beach walk. It is also one of the few hotels in this area that have condo units with full kitchens. The staff was friendly and very accommodating. We did find a couple of things that we didn't like and the major one was the bed. We had a one bedroom unit with a king size bed. After the first night we realized that we were not going to get much sleep on it as it was like sleeping on cement. We asked at the front desk if we could get a mattress topper to help soften it up and they had one on the bed within a couple of hours. This helped somewhat but the bed was still really hard. We have slept in a lot of hotel rooms and I have to say this was one of the worst beds I have had in a very long time! The other thing that was disappointing was how long it took to get any hot water in the bathroom sink. I don't like to waste water but sometimes it took several minutes of running the water before the water even turned warm. For the most part our stay was enjoyable and if there was improvement in the beds I would certainly not hesitate to stay here again.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal N, General Manager at Aston at The Whaler on Kaanapali Beach, responded to this review, March 28, 2013
Aloha,
Thank you for taking the time to write a review on the Whaler. Your comments are valued. Here is what we are doing to improve the areas mentioned above: mattress options need to be available. If we cannot move you to another room and the mattress does not work for you then I will find a way to get a new mattress to you. Second, through research, I learned the older building did not accommodate for plumbing recirculation pumps. Therefore, we have to wait for hot water. We are reviewing to see if this can be changed. A great vacation experience should not be compromised at the expense of a good night sleep. Please come visit us again so we can show you our improvements.
Mahalo
Hal

Hal Nordblom
General Manager
Aston at The Whaler on Kaanapali Beach
Aston Hotels and Resorts
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699 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2013

Nice low key experience. Have been coming back to the Whaler for the past 10 years. The best location on Maui with little rain (Kapalua seems to have alot of rain) less wind than Kapalua and the best beach on Maui. If you are looking for a grand hotel experience then this is not the place for you. If you are looking for a nice, clean, and low key stay then this is the place. Great location,condo living is great (can stay in and cook your own meal and sit out on the lanai under the stars and have a great diner. Nothing is better than that) We have been coming to Maui for over 20 years and you do get tired of all of the restaurant food. New grounds look nice, new facelift of the buildings look nice, pool is small but adequate. I would rather be in the ocean surfing anyway. Staff has always been friendly and helpful. The Whaler shopping center is right next door, for a quick bite to eat or some shopping. We will be coming back until we are no longer traveling to the islands, because we will be living here.

Room Tip: all rooms are different, so you have to be careful. Some rooms do need to be upgraded. West tower is...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal N, General Manager at Aston at The Whaler on Kaanapali Beach, responded to this review, March 28, 2013
Aloha,
Thank you for the great review! Everything you said is true. We look forward to seeing you soon.
Mahalo
Hal

Hal Nordblom
General Manager
Aston at The Whaler on Kaanapali Beach
Aston Hotels and Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, BC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 10, 2013

Just returned from a fantastic holiday (8 days) at the Whaler. The property and room did not disappoint. Initially was worried about booking a studio but found it more than spacious enough for my husband and myself. Comfortable king-size bed and more than adequate and updated full kitchen/bathroom. Wonderful ocean view from room and balcony unlike some properties who promise this but you need binoculars to see! Bex at check-in was extremely pleasant and efficient and everything went smoothly. My only complaint is the guests at all resorts, the Whaler's guests being no exception, who selfishly put out towels on limited chairs by the pool then leave them unused for hours. I think all hotels should regulate this, including the Whaler. All in all, a fantastic get-a-way. Will stay here again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal N, General Manager at Aston at The Whaler on Kaanapali Beach, responded to this review, March 28, 2013
Aloha,
We are so happy to hear you loved the Whaler. Our staff strives to provide exceptional experience. Your comment on the pool chair availability resulted in hiring someone to help monitor guidelines at the pool. We look forward to welcoming you back soon!
Mahalo
Hal

Hal Nordblom
General Manager
Aston at The Whaler on Kaanapali Beach
Aston Hotels and Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 9, 2013

Recently stayed 6 days. Enjoyed it very much. I understand that the apartments vary considerably so check out before committing. Our room (1214) was a studio which was quite large and well appointed. It was however reasonably dated but I guess if it were modern the price would be considerably higher. Views were great as was location. Concierge desk was very helpful and front desk was ok.
Pool was crowded but gardens were really nice.
I would definitely consider staying again.

Room Tip: I would definitely go for a higher floor towards beach if possible.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grayslake, Illinois, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 6, 2013

Stayed at the Whaler (unit 465) and found the location great and the view really nice. The property is pretty basic with smallish pool, limited deck chairs, and dated exercise room. They gave 3 or 4 grills that are available which is nice and helps offset some food costs. The unit itself is a bit worn, but worked just fine for my girlfriend and I. We spent limited time in the room and when we were most of it was on the lanai. The kitchen decent, but pans, utensils, etc. were kind of old.

Overall a decent place if you get a nice rate, but I would not call it luxury by any means.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevis, MN
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 3, 2013

Stayed in unit 1063, a very spacious studio. It had a beautiful ocean view and was nicely decorated and FULLY stocked with everything you could ask for. Unfortunately, the units on that side are directly above the shopping center Whaler's Village, so it actually reminded us of staying in Waikiki...bright lights, noisy music, lots of people...not our idea of the experience we normally have on Maui. There are 2-3 beachside restaurants below you, which is nice and handy when you're hungry, but also contributes to the noise and crowds. Also, the wood fire oven at the Hula Grill "treated" us from morning to night to wood smoke...which included great food smells and also burnt food smells. The Whaler has 2 towers, and we'd recommend only the units on the north side of the north tower. On the south side of the south tower (where 1063 is located) you're overlooking the mall. On the insides of the 2 towers, you're looking directly across the garden into the units on the other tower. On the north side of the north tower (sorry, don't know those unit numbers) you're looking towards black rock and not overlooking the mall and restaurants.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
96 reviews 96 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 1, 2013

My husband and I have stayed at the Whaler 3 times in the past 6 years. I have mixed feelings about the Whaler. I think what contributes to my mixed feelings is that I am expecting a hotel when it isn't, it is a condo. That is my own issue. It is obviously comfortable enough for us to return 2 additional times, so it is worth a visit. Your expectations just need to be set. Unlike a resort, there isn't a bar or restaurant, the pool is average, the service is minimal, the furnishings are slightly outdated. When thinking of it as a condo, which it is, these things shouldn't be expected. The rooms are large. They have a kitchen and big enough bathroom and closet. There are outdoor grills for everyone to use if you like to stay in. Since our last visit 5 years ago, they have done improvements to the rooms. The room had updated granite or marble in the kitchen and bathroom. Most of the people know each other because they are owners or timeshare members. In February we experienced an older crowd than in August. This is a great place for families.

Room Tip: The rooms with a view are a view with an angle.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aston at The Whaler on Kaanapali Beach

Address: 2481 Kaanapali Pkwy, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Lahaina
#6 Romantic Hotel in Lahaina
#7 On the Beach Hotel in Lahaina
#8 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Aston at The Whaler on Kaanapali Beach 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
This exclusive luxury condominium boasts an idyllic location on Maui's famous Kaanapali Beach across from two championship golf courses and minutes from Lahaina. Each spacious unit features a full kitchen and a spectacular view. A beachfront pathway and private access allows guests easy entry to adjacent Whalers Village's 65 shops and restaurants. ... more   less 
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Also Known As:
The Whaler On Kaanapali Beach Hotel Lahaina
Whaler On Kaanapali Beach Lahaina
Whaler Kaanapali Beach
Kaanapali Beach
The Whaler Maui
Aston At The Whaler On Kaanapali Beach Maui/Lahaina

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