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“A little slice of heaven” 5 of 5 stars
Review of Napili Kai Beach Resort

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Napili Kai Beach Resort
3.5 of 5 Resort   |   5900 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761   |  
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Hotel amenities
Ranked #4 of 29 hotels in Lahaina
Kent, WA
1 review
1 helpful vote 1 helpful vote
“A little slice of heaven”
5 of 5 stars Reviewed July 9, 2010

If you like an island trip where you have constant adventure and large swimming pools with beautiful people....skip this place. If, on the other hand, you want to have the most relaxing and magical old Hawaiian experience then this is your place. It's not cheap, it's not swank...heck, the beds are not even that comfortable. But we got a room right on a 5 star beach with a lanai that becomes private grass where we would watch the sun rise and set. Snorkeling, turtles, boogie boarding, mellow small crowds and the smoothest trade winds. Ahhhh....we will be back! Don't bother blowing a ton on dinners. Eat your lunch and dinner in your kitchen and hit the tiny Maui Taco for dinner...yum!

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Wheaton, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2010

Great location! We stayed in the Puna II building that was newly renovated. Couldn't have asked for a nicer room. The location was perfect. 2nd floor ocean front with the best view! What really makes this a special place are the incredible staff. They truly do make you feel like family and you are "home". The first thing they say to you at check-in is "Welcome home". When we return, we will only stay at Napili Kai Beach Resort!

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DFW
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2010

Excellence with the true Hawaiian graciousness of Maui. I have never received such incredable customer service, the food was outstanding, and my room was grand. I love the Nalili Kai and when I come back to Maui I will only stay there.

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 8, 2010

Location is the best on Napili Bay. We were in the Lanai building, ocean view studio with a great view overlooking the bay. There was no A/C in our room (some buildings do have it). If we didn't get such a great price, this could have been a huge problem. Although the tradewinds were blowing, it was not in our direction so the nights were warm in the room. The room was also a bit dated. It seemed the kitchen had been updated, but the bedroom was not. We would have been upset if we paid some of the standard rates shown on their website. But, with the great deal we had - we couldn't complain. Good mai tai's at the bar in the afternoon from Paul. Went to the Gazebo everyday for our mac nut pancakes - if you show up around 12:45pm you can get right in - no wait (only open until 2pm). Tip: the Kapalua shuttle will pick you up and take you to Sansei, Pineapple Grill, Ritz Carlton restaurants - just have the front desk give them a call. Worked out great. Napili Kai does have a hospitality suite if you have a late flight. They let you use it for 1 hour, it does have a shower so you can get cleaned up before the airport. If you leave enough time you can catch your last meal at the Paia Fish Market - great!

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Camarillo, CA
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 24, 2010

It's worth noting that this place was originally called the Napili Kai Beach Club, and later renamed to "Beach Resort" due to confusion about who it was available to. It really is a low-key, very quiet group of rooms. No building is over two stories tall, so look elsewhere for you skyscraper fans.

There's tons of reviews here already, so I'll limit mine to things I haven't yet seen or disagree with.

We stayed in a Keaka room, with air conditioning, while my girlfriend's parents stayed in another building which did not. I'm not sure about the necessity of it, though - we used it to dry out the air of the room much more than cool it down, as it reached about 70F each night. It wasn't a huge deal when we were in the other room. If you're from a much cooler climate, you may want it, but I hail from Southern California, where temperatures can reach well above the usual 85F found here.

It should also be mentioned that the Keaka room I stayed in was much larger than a standard hotel room - the lanai was huge, bathroom was similarly huge with separate jacuzzi tub and shower, and the king bed didn't take up nearly all the space in the room. The bed was two twins pushed together, which reminded me of a cruise ship bed - not hugely thick or pillow-topped, but there was a box spring, and it was plenty comfortable. I've had hotel beds much worse.

I laughed when I saw others complaining about the resort rules. Really, they're common courtesy, and not difficult to follow. Want proof? Here they are, summarized: don't hang bathing suits and towels over lanai railings (they'd probably blow away anyway), don't put grease or bones down the garbage disposals, only use the resort BBQs - not your own, don't remove pool furniture, age restrictions on the hot tub - nobody under 16 after sunset (adult swim? Heck yeah), quiet hours 10p-8a, no pets, don't touch the coral reef, don't store bikes/etc in hallways, no fireworks, don't shortcut through [meticulously maintained & beautiful] shrubbery, and don't take home rocks/sand/coral. That's it.

In exchange for following those simple rules, things like towel service, sporting equipment (croquet, bocce, putters & balls, snorkel gear) are free of charge, which was a pleasant surprise.

If I could change one thing, this geek would like to have an ethernet cable that was 10' longer so that it reached out to the lanai. Seriously, the one time I didn't bring an cable with coupler, I wanted it. Oh well, that's hardly a complaint. Other geeks may be interested to know that the bandwidth appears to be 1mpbs/384kbps per person, which is horrible on the mainland, but reasonable if you look up the cost and bandwidth available to island residents.

I don't really know whether it's a decent value or not, as I got it as part of a air/hotel/car combo from Costco. If I do my math properly, and guesstimate on the value of the car and airfare, I'd say we paid about $1600 for 8 nights. Sounds reasonable, though I can't compare to other resorts.

It's calm, it's quiet, and I'm not looking forward to going home in a few days.

  • Stayed May 2010, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 22, 2010

This is old Hawaii at it's finest. Low rise buildings, and wonderful location on it's own private bay over looking Lanai and Molikai. Doesn't get any better. Stay 2 weeks and go home in a state of total relaxation.

  • Stayed May 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Portland, Oregon
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 21, 2010

My husband and I just returned from a one week "babymoon" here. We have been to Oahu and Kauai and still like Kauai best but we really enjoyed this hotel and the location on Maui (much better than Kanapali!)

Maui is very dry and being up at the NW end of the island was more lush (more like Kauai), but also very windy in the afternoons! It was fine for us because it kept it from feeling too hot. We also got some rain showers once in awhile in the late afternoon but they only lasted a few minutes. It was not a big deal. This can be common on the islands.

For the Hotel: The LOCATION on the beach is hard to beat and every room has an ocean view although some are better than others. We had a room with a mini fridge but without a kitchenette, next time I would get one with a kitchenette so we would have more freedom to eat in our rooms (eating out gets soo $$expensive).

This hotel is owned by shareholders. As such, there are usually a handful of them hanging out there. They are very friendly and make the place feel more like a time-share than a hotel.

The ROOMS are clean and very spacious but a bit dated. They could really stand to replace the old-school itchy bedspreads, and blankets with soft european lightweight duvets & duvet covers -and get some new beds (not very firm). Flatscreen TVs would be a nice update and I would have liked knowing ahead of time that there was a DVD player in the room!

The BATHROOMS are pretty plain/ugly but gigantic and clean. Its Hawaii after all, they could add some pretty colored walls and art work to make them feel more spa-like. They do have jetted tubs AND stall showers! A few more hooks all over the place would be helpful!!

The lanai/balconies are large with chairs out there and views. No hanging things over the rail though, you have to drape them on your chairs.

Here are some more PROS:
~ 18 hole FREE Putt-Putt golf is a blast. My husband played every day. Also has a smaller kiddie course for the kids. These both have ocean views.
~ Free coolers & ice to borrow during your stay
~ Free morning coffee in the lobby
~ Nice size beach towels
~ No resort fees or parking fees
~ NO high-rise style buildings- only 2 stories!
~ Concierge Holland Carter is super helpful and awesome
~ Take or leave lending library bookshelf in lobby
~ On site mini-spa- very tiny and not very posh but therapists were great!
~ Ocean views look out to the islands Lanai and Molokai
~ Close proximity to Honolua General store, Gazebo restaurant (breakfast!!) Maui Brew-Co, Roys and a handful of small sandwich, taco or coffee shops.
~ Get the full experience of all the Kapalua resort features w/o staying there!- beautiful grounds, walking path, restaurants and shops.
~ Close proximity to other great beaches and snorkel locations: Kapalua Bay, Honolua Bay, Napili Point

CONS:
~ Free snorkel (No fins) - These were not great quality and gave us trouble. After one day of using them we headed to Snorkel Bobs-close by and paid the $9/day for everything- well worth it.
~ I guess its a pro that they do have a restaurant (The Sea House) on site, but we did not care for it. The Pupus (appetizers) were less than stellar and the waitstaff was constantly trying to up-sell us on more drinks and food- both when dining casually AND more formally!! It was uncalled for.
~ Lobby computers are pay-only. I thought this was a little ridiculous given that it is a pretty nice resort, and everyone needs to use them eventually to print out boarding passes. And there is NO wireless access at the resort. We only had an ipod touch with us so this was a problem. There was in-room ethernet connection if you had a laptop.
~No chaise lounge chairs allowed on the beach-only pool. For the beach they have those little low-slung beach seats which are fine but not great. Also no cabanas to speak of.
~ Hotel staff is pretty quiet and reserved. They could do a better job of promoting the daily events in the lobby. Their main method of promotion is to leave messages on your in-room phone which is annoying.
~Can be WINDY!!

All-in-all if you want to stay on the NW part of the island, and have a nice selection of amenities- this is probably your best bet. It is a great location for families, couples or seniors, and is clean despite the 80s revival going on in the rooms!

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Napili Kai Beach Resort

Address: 5900 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Lahaina
#2 Spa Hotel in Lahaina
#2 Top resorts Hotel in Lahaina
#4 On the Beach Hotel in Lahaina
#5 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Napili Kai Beach Resort 3.5*
Official Description (provided by the hotel):
Plantation-style Resort on secluded beach; 3 miles from Kapalua-West Maui Arpt; 9 mi from Lahaina & 36 mi from Kahului Airport. ... more   less 
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Also Known As:
Napili Kai Beach Hotel Lahaina
Napili Kai Beach Lahaina
Napili Kai Beach Resort Maui/Lahaina

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