My wife and I just completed a two-week stay at the Napili Kai Beach Resort. This was our third trip to Hawaii and our first to Maui. We have some experience with travel in this country and others, to include a number of stays at five-star resorts. This is the finest hotel/resort we have ever stayed in. To say that about a resort like this is somewhat out of character for us because we usually seek out new hotels and the Napili Kai is an older resort, at least by Maui standards - some buildings almost 50 years old. This resort has an incredible history that overcame many challenges in its early days to become the jewel that it is today. You have watched the 60's movies that have all the cool exotic places that no longer exist and you wish you could still experience them when they were new? This is it. You almost expect the Rat Pack to walk around the corner in one of the hallways. The Napili Kai resort is immaculately maintained down to the finest detail - both buildings and grounds. There is no faded paint - every inch of the place is freshly painted. If there is a leaf on the ground in the morning, someone will have removed it by that afternoon. The grass throughout the resort (watered every day) is like a manicured putting green without a weed in it. The beach and shoreline are gorgeous - has to be one of the best in Maui. Our room was in the Puna II building, which recently underwent a multi-million dollar renovation. This building is an upgrade, but for what they charge you, it is well worth it. Full kitchen, GE Profile appliances, granite countertops, real cherry cabinets, large lanai with heavy expensive whicker cushioned furniture - I could go on, but won't. We have stayed at Conrads and Ritz-Carltons - this room was the nicest we have ever stayed in. And speaking of the Lanai and hotel in general, when they built this place in the 60's and added on in the 70's, you could almost build on top of the ocean - they can't do that anymore. Our room was just a few feet from the ocean and we went to sleep every night with the sound of ocean breaking against the rocks below our room. And although our room was an upgrade, we looked at a number of other remodeled rooms (although not remodeled to the extent of our building) in other buildings that were nice. And I think almost every room in the place has a wonderful view of the ocean. The staff is incredible and many have worked there for decades (their name tags tell you how long they have been with Napili Kai). I think one of the bartenders has been there over 30 years. Staff will bend over backwards for you. As a whole, they are the nicest, most respectful and most helpful we have ever encountered. When we arrived to check in I approached the desk staff person and told her who I was. She did not say anything and walked away. She returned moments later with a papaya drink for me and said, "Welcome home." The resort advertises that it is family friendly and we found that to be the case. But what you will find here are mostly middle aged and older couples. It is a nice, quite place and if you like to let your kids run screaming through the hallways all day, then you won't be welcomed and this resort is not for you. The hotel's Beach House Restaurant has very good food and is very affordable for breakfast and lunch. Dinner at the restaurant is a more dress up affair (by Maui standards) and somewhat expensive (by my standards), but you get what you pay for and dinner is excellent. We like to explore our destinations and drove over 1,000 miles in our rental car. We found Lahaina (15 minutes from the Napili Kai) to be the most interesting and fun town on the island. Very touristy, but what isn't in Hawaii? What you will find is a beautifully picturesque town on the ocean with a lot of wonderful restaurants. The Beach Boys liked the town so much, they wrote a song about it. In reading the other reviews in TripAdvisor for the Napili Kai, I think our review is pretty consistent with other reviewers. There were a couple of reviewer comments, however, that our experience did not support. Some reviewers commented on bugs in the room. We saw very few bugs. This is a tropical climate. There are bugs in every hotel room in every hotel in Hawaii. Ask anyone who lives in this kind of climate. It is a battle you can fight, but will never win. Some complain about the regimented towel policy. You receive plastic cards that you turn in for beach towels at the beach house. You receive a towel for each card. When you turn the towel back in to the beach house, you receive your card back and when you check out they want their cards back. The resort is going to charge you for each plastic card you don't have at checkout. It is no big deal. The resort does this because if they didn't, no one would ever bring their towels back and the resort would be spending tons of money on towels. Many hotels don't even make beach towels available for you. My wife and I have stayed in many great places and at many great hotels, but have never had a desire to return to the same hotel again. We will return to Maui and the Napili Kai to again experience this beautiful island and classic resort.
- Official Description (provided by the hotel):
- Plantation-style Resort on secluded beach; 3 miles from Kapalua-West Maui Arpt; 9 mi from Lahaina & 36 mi from Kahului Airport. ... more less
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- Also Known As:
- Napili Kai Beach Hotel Lahaina
- Napili Kai Beach Lahaina
- Napili Kai Beach Resort Maui/Lahaina