This resort has more arbitrary rules than an retirement village in Boca Raton. Here are a few examples: 1. When you check in, they give you a few plastic cards that you can exchange for beach towels. In theory, you are supposed to get the cards back when you return your beach towels. If you don't return the exact number of cards that you were given at check in, you are charged some outrageous sum per towel when you check out. Don't get me wrong, I am all in favor of conserving resources. In reality, however, some guests lose their towels and steal someone else's towel to avoid the fine. In the five days that we were there, we had our towels stolen twice. When we told the guy at the beach hut what happened, he told us: "you are supposed to stay with your towels." I guess they expect you to wear the towels on your head like turbins when you go swimming. Anyway, who wants spend their vacation closely guarding a worn out beach towel? 2. The resort claims that kids eat free. But, if your child makes that mistake of ordering a "short stack" of 2 pancakes instead of a regular stack of 3 pancakes, they will charge you because the term "short stack" is used on the adult menu and includes a few nuts, while the "stack" of 3 pancakes is listed on the children's menu. 3. Although they advertise that all snorkeling equipment is free, this is misleading. It doesn't include fins. (We were told that, if we wanted fins, we could rent some at Snorkel Bobs.) In addition, during the first two days of our trip, we couldn't swim at the resort because of strong rip currents. Although there were other beaches nearby that were safe for swimming, the guy in the beach hut told us that they didn't like the snorkel equipment to leave the property and that it had to be returned each day by 5pm. When we finally got a mask and snorkel on our third day, the equipment was uncleaned and full of sand. 4. Although they advertise that the condos include daily maid service, there are signs in the condo stating that the maids have been instructed not to clean the kitchen (not even a glass or coffee mug) for some unexplicable reason. Finally, don't believe the Napili Kai's marketing statements and reviewers like Frommer's who claim that the Napili Kai is a real "find" for travelers with kids. When you enter the room, you will see literature stating something to the effect that children are expected to be under control at all times because "many of [their] guests have passed their child rearing years and/or chosen to go on vacation without their children." I believe that it is self-evident that parents should monitor their children, and such statements are patronizing. There is a strictly enforced quiet time between 10 pm and 8 am because the walls in the condos are thin. Ironically, although children are expected to be seen and not heard, you will hear lawn equipment and Fox TV blaring from some condos at odd hours. The claim that there are washers/dryers in all units is false: there are coin operated laundry machines in a few buildings. These all close at 8 pm. Although they advertise that they have a Keiki Club during "Spring Break/Easter" and I was told that they would have this when I booked my reservation two months in advance, I was told at check in that they had decided not to do the Keiki Club that week, but that children could attend the 1/2 hour presentations on lei making, etc. There was no one under 60 at those presentations. The bottom line: If the resort wants to cater to older guests, that's fine. But, they shouldn't market themselves as being "kid friendly."
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.