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“Great location, management was a disappointment unfortunately” 4 of 5 stars
Review of Napili Kai Beach Resort

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Napili Kai Beach Resort
3.5 of 5 Resort   |   5900 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761   |  
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Hotel amenities
Ranked #6 of 29 hotels in Lahaina
Lynnwood
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Great location, management was a disappointment unfortunately”
4 of 5 stars Reviewed May 16, 2013 via mobile

This was the first time we stayed at Napili Kai. The location was great. Right on the beach, next to some of the best snorkeling! I was snorkeling right on this beach, not to far from the shore and found myself swimming right next to a turtle. The room was nice enough, the front desk gal who checked us in was very friendly! This resort has a few pools - none were overcrowded. What we liked most about this resort was that it was quiet not too full of tourists and the location. Also, parking was free - no resort fees. The only negative comment I have is that the wifi was very sketchy.

While we would like to recommend this resort to everyone we know, we won't. The location was great, however the management wasn't flexible or understanding. Due to mechanical issues our plane was experiencing, our flight was cancelled so we did not arrive as planned. I worked with my travel provider who contacted the resort's management to request for a refund or some type of credit for the night we missed. They were not understanding or accommodating with the request.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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540 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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English first
Rochester, New York
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 14, 2013

We had a wonderful stay and wish we could have stayed longer. The location of this resort was perfect! Our room had a beautiful balcony and view. It had the convenience of a kitchenette which was fully stocked. We loved going to sleep at night listening to the ocean waves. The beach area and the grounds were immaculate. The Sea House restaurant is excellent. Everything about this place was perfection. If you enjoy your privacy and a low-key atmosphere this is the place!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 13, 2013

This was our first trip to Maui, and, wow, the Napili Kai Beach Resort was great! If you want the hustle & bustle of Lahaina, stay elsewhere. But if you want a relaxing Hawaiian resort, stay at the Napili Kai. It's location is close enough (driving distance) to the shopping, etc. but far enough away for some peace and tranquility. The staff and accommodations are wonderful. We were upgraded to a studio ocean-view room, Aloha room 93, and it was sublime (2nd floor corner unit, quiet, comfy bed, well-equipped kitchenette, A/C, phenomenal views). The room looked recently renovated. I spent many mornings out on our private lanai, listening to the ocean, reading, and sipping coffee. We ate many meals at the Sea House Restaurant. The food was always good and the service was friendly. The price was comparable to other nearby restaurants. Yes, the service was sometimes slow, but, hey, you're on vacation; slow down and enjoy your meal, have a cocktail...you're in Hawaii! The resort's beach was fantastic! No need to go anywhere else. It was never too crowded and the snorkeling was awesome! Plus, snorkeling equipment, towels, etc. were included. No nickel & diming for everything like other big resorts. If you didn't want to, you really never had to leave the resort. I wish we could've stayed longer. I hope to return soon...

Room Tip: Get an ocean-view room--well worth the money! The sunsets are amazing!!!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camarillo
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2013 via mobile

We will definitely come back! Everything was fantastic. We stayed in a studio right on the sand so it was absolute paradise. The restaurant wasn't our favorite, pricey and not very good. But there are plenty of other options nearby! Stay here!!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delta, Canada
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 12, 2013

We LOVE the Napili Kai Beach Resort, celebrating its 50 year anniversary this year!

Its location, attentive staff, fine accommodation, fabulous beach...& on & on make for the best kind of holiday.

In spacious & beautiful corner Room 221 (PunaII) we enjoyed the quiet, privacy & full ocean view. We like walking the little coastal pathway over to the beach( often seeing turtles on the way) or to play shuffle board or drink lemonade at the activity tent...or putt!

This resort is a perfect choice for any purpose from a couples get-a-way, to a family reunion...or a wedding & more...

It was difficult to leave...

Room Tip: Every room is a great one here...but we think the the ocean view rooms are just perfect!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 11, 2013

We loved this hotel. The grounds are beautiful, the rooms are large (we were in Keaka IV room 144) and the beach is perfect. The SeaHouse restaurant is AMAZING and is a must try! We were extremely pleased with the staff: upon check-in we were greeted at the front desk with "welcome home" and since we were celebrating our anniversary there was a bottle of wonderful champagne waiting for us in the room. The ONLY downside is that the beach is so nice that people from other resorts come down to our hotel to use the beach so it can get quite crowded. After coming from Waikiki where everything costs extra it was very nice to have free beach chairs and beach activity equipment. We will definitely be back!!!

Room Tip: We loved room 144 in Keaka IV. It was very quiet and had a partial ocean view. Stay away from room...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
China
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 9, 2013

We were very lucky because we were upgraded to this resort. we had 2- bedroom suite with kitchen. the resort is very good for families, especially with small kids. the resort has its own beach, and it is in a small bay, so the water is quite calm. it also has some rocks close to shore, so it is very good for snorkling. We really enjoyed our staying here!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Napili Kai Beach Resort

Address: 5900 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Lahaina
#3 Top resorts Hotel in Lahaina
#4 Romantic Hotel in Lahaina
#6 On the Beach Hotel in Lahaina
#6 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Napili Kai Beach Resort 3.5*
Official Description (provided by the hotel):
Plantation-style Resort on secluded beach; 3 miles from Kapalua-West Maui Arpt; 9 mi from Lahaina & 36 mi from Kahului Airport. ... more   less 
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Also Known As:
Napili Kai Beach Hotel Lahaina
Napili Kai Beach Lahaina
Napili Kai Beach Resort Maui/Lahaina

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