I was astonished at the review by Aggie9797. After reading it, as question came to mind. Did he pick the Napili Kai Beach Resort on his own, or did he use a travel agent? I am a Hawaii Vacation Specialist and I have been sending my clients to the Napili Kai for years. I have never had anyone say one bad thing about it. Yes, there are some who are not interested in this type of property (one with a more 'Hawaiian' atmosphere), and would prefer the bigger, more modern and glitzy properties such as the Westins, Ritz, Hyatt, etc. Those people, I send to those properties and they are quite happy. Clients looking for a very special, less 'busy' atmosphere, I recommend the Napili Kai. I have personally stayed at the Napili Kai about 6 times and I love it more each time. The atmosphere is so relaxing, and the location can't be beat. It sits on lovely, tropical Napili Bay which is perfect for snorkeling, swimming or just relaxing on the beach. As far as not having A/C, it's never been a problem for me in all the times I've stayed there, and believe me, I do not like a warm room. There is always a breeze blowing which keeps the temperature perfect. This is one of my favorite properties in all of Hawaii.
So, please Mr. Aggie9797, next time, stay at the Hyatt, Westin or Sheraton down the road. I think that is what you were expecting.