Napili Kai staff, especially Yvette and Hazel made our family feel very welcome, almost as if we were family. We had two separate rooms. We had a room in the Honolua wing and also on Keaka I. The Honolua was a beachfront studio and we couldn’t have asked for a better room with a view. We had a balcony, and in my opinion, was best so we didn’t have to hear or deal with people walking around, etc. There were 2 chairs for sitting and reading as well as a table with 3 chairs for dining. The lanai had a lounger, 2 chairs and 2 side tables. The room had a kitchen with a full refrigerator and a stove with two burners and the room also came equipped with dishes, silverware, pots and pans, and cooking utensils. It also had a coffee maker and a toaster. We booked this room because we didn’t want to eat out every meal, and it was great for keeping milk, drinks, and some breakfast items and toast. The only thing that we wished the housekeeping staff did was to clean any dishes found in the sink or if it's been washed, to put it away so it would be neat when we got back to our room. We had this service at our last resort and just assumed we'd get it here. The pillows were really soft, but flattened out quickly. But, no problem there, I just asked for more pillows and it was sent within a few minutes. Because of the long flight, we got in late so by the time we got settled and unpacked and ready to hit the beach, the pool cabana was closed. We didn’t want to use our room towels, so once again, no problems there- I just called and the beach towels were sent within a few minutes. My husband and I enjoyed our Honolua room and our friend stayed with our two kids, 4 and 2 years old in the Keaka I building. They had a ground floor room and it overlooked the putting green, pool, and the beach. It was labeled as an Ocean View room and it was that and more. Their lanai was a lot more spacious than ours. The staff was very good at making sure that the crib was ready, made up, and had plenty of sheets and blankets available. This room had a mini fridge, coffee maker, and the bathroom had a separate toilet, shower, and tub area. The tub had Jacuzzi jets! The room was even larger than ours. The tv was a new flat screen model too. The one in our Honolua room, which we found hidden in an armoire was older, but that’s ok, we weren’t there to watch tv. We initially thought we didn’t have one. Same issue with the pillows, but no worries. The kids enjoyed the sofa that was in the room. The lanai had 3 full loungers and a table. It was quite spacious.
The grounds were upkept and beautiful. The kids went on walks very early in the morning to look at the fish in their little pond with a waterfall. Also they had to hurry to pick any flowers because the workers were very diligent in keeping the grounds clean. It became a game to find flowers on the ground.
The fitness center was open 24 hours. It was small, with 2 treadmills, 2 steppers, and an exercise bike as well as a nautilus weight machine and a stand of free weights. There was enough room on the floor to pull out mats and stretch out as well. The air conditioning was on and was cold. Towels were also provided and there was a water fountain as well. The steppers, treadmills, and bike had a tv attachment, but I didn’t use it because I just looked out the window and looked at trees, flowers, and the ocean.
The Sea House restaurant provided good food, even if the service was a bit slow at times. It wasn’t too much of a problem, because it was beachside and the view and the breeze made up for it. Everyone was nice and friendly. We ate a breakfast, a couple of lunches- quick sandwiches, and a dinner there. I have to say the Philly from Napili was one of the best I’ve tasted, it was full of lean meat and also came with an au jus. They made their own home fries, which looked like ridged potato chips, but they were better than any store bought chip. A dinner favorite was the crab stuffed prawns (jumbo) and went great with an appetizer called Maui Beach Balls. We ordered two servings.
The beach. Lovely to hear the waves as we slept at night. During the day it was nice and not too crowded. Plenty of room to run around, walk, and play with the family. The waves were gentle most of the time. This was a good beach to bring our children to. The water was nice and clear and snorkels were available for free at the Make halo (I’m sure I spelled that wrong) which provided snacks, putters and balls for the putting green, and towels. Every morning about 10 there would be free tea, coffee, juice, pineapples at a cabana located on the beach. The Napili bay is small, and enclosed and provided wonderful swimming opportunities. A bit further out, there were a lot of colorful fish and turtles around. Other amenities I saw were the spa, but I didn’t use it, and the boutique located next to it. I went in, and it was small, but had a good selection of shirts, dresses, cover-ups, shorts, Hawaiian shirts, sandals, jewelry, and a few drugstore items such as pain relievers and sunscreen. There were items for children as well as men, but mostly for women. The prices weren’t bad comparatively to nearby resorts and stores.
The best was the helpful, warm feeling we got from the staff, again Hazel and Yvette, who provided advice from shopping for clothes, groceries, souvenirs, dining, to Bill at the Expedia desk who arranged a wonderful Atlantis submarine tour. Their warmth, friendliness, and helpfulness made our vacation what we envisioned it to be. The resort also helped us out because we had 2 young children who needed naps before we left for our 9:30 PM flight. We were so sad to say goodbye, feeling as if we made good friends. We cannot wait to go back. In fact, last year we were staying somewhere else, was visiting and within 5 minutes of being at Napili Kai wanted to move there. We actually made the decision to come back and to stay at Napili Kai to make sure we weren’t dreaming about how nice it was. Well, we weren’t. It was a nice, relaxing, and wonderful as we dreamed it could be and more. Napili Kai has earned repeat business and loyalty from our family. We will definitely be back next summer.
We got two rooms, Honolua and Keaka I.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.