We stayed here twice in the 1990's but have strayed to other properties over the last 10 years or so. On our most recent trip to Maui we booked a room at a Kaanapali hotel and were very disappointed with the service and the way we were handled at check in.
On our first evening we stopped by NKBR after dinner next door at Merriman's (delicious food and a fabulous view by the way) to see what their availability and rates were. We were warmly greeted and Michelle at the front desk couldn't have been more pleasant and accommodating. She let us check out two rooms and we were hooked. THIS was the Hawaiian experience we were looking for that was so lacking at the other place. Of course you get what you pay for and the rates were a bit high. Michelle worked some magic though and after speaking with someone in the office behind the front desk she was able to offer us a wonderful discount. Needless to say, we moved from the KB hotel that night!
Our five days here were most relaxing. We did practically nothing but read, swim, sun and eat! Napili Bay is one of the most serene places to swim on Maui. The NKBR staff can't be beat; everyone is welcoming and friendly.
This is not a place to stay if you're looking to be in the middle of the action. This is a place to kick back, disconnect from the real world (hardly saw anyone on their phones and only 2 people with laptops the whole time) and slow down. We're so happy that our misfortune at our original hotel brought us back to Napili Kai. We can't wait to return!