POOR cust Svce. Their office did not communicate 2 kids in our RSVP of 10 to the boat despite our 4 times confirming our RSVP. So after shoving off, the boat came back to shore & kicked all 10 of us off. We brought our own life jackets & kids were so excited to be o the boat, but that ended quickly.
When I immediately called their office they had the proper head count & were surprised that the boat kicked us off. After they admitted it's their fault all they did was say "sorry" we'll refund your $. No offer of trying to rebook, no vouchers, nothing but a "don't let the door hit you in the butt". Ruined the entire evening for 3 generations on a family reunion vacation.
Come on! Really! Crappy customer Svce! We were all nice thru this whole process, but honestly do not use them. There are plenty if other charter companies out there.
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