We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Darren rocks!” 5 of 5 stars
Review of Boss Frog's Dive and Surf - Lahaina

Boss Frog's Dive and Surf - Lahaina
150 Lahainaluna Rd, Lahaina, Maui, HI
(808)661-3333
Website
Improve this listing
Ranked #75 of 164 Activities in Lahaina
Type: Tours, Adventure
Useful Information: Activities for young children, Activities for older children
Attraction details
Useful Information: Activities for young children, Activities for older children
Senior Reviewer
6 reviews 6 reviews
3 attraction reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Darren rocks!”
5 of 5 stars Reviewed August 27, 2014

Best equipment ever!!! Daren told us the best spots to snorkel and he was bang on. No need to do an excursion just drive to the recommended beaches and see turtles fish coral. Awesome!

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

342 reviews from our community

Visitor rating
    221
    39
    17
    18
    47
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Sacramento, California
Senior Reviewer
10 reviews 10 reviews
3 attraction reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
“Scam Artists”
1 of 5 stars Reviewed August 24, 2014

Avoid Boss Frogs. We went to Boss Frogs because their ad stated that you could rent snorkel equipment for $1.50/day and if you rented for a week you could get a free trip on a snorkel cruise. The sales person did not even want to start talking to us about renting equipment until she could push us into a paid snorkel cruise, a luau and a timeshare presentation ! We pushed through the sales garbarge and persistenly asked about the snorkel gear rental. $1.50/day was quickly demonstrated as being inferior (imagine snorkel gear from 50 or 60 years ago) and of course the up-selling began. We rented snorkel gear for a week at a rate of about $35/set. The free snorkel cruise was, of course, not available but they had a fantastic cruise that we could pay extra for but we had to hurry because they were almost sold out. The day before our cruise there were high surf warnings for Maui. We thought they would cancel the cruise because it was impossible to snorkel without being shoved into the reef by the high surf. No, that would mean a loss of money and Boss Frogs is not going to lose a nickel. They took us out on the cruise and let us snorkel for about 40 minutes. As I stated, the surf was so rough that we had a better time snorkelling off the beach a few days earlier. It was impossible to get close to the reef where the fish are so we snorkelled and saw almost nothing. The boat was supposed to stop at Turtle Town also but, again, the surf was too high and dangerous so we could not stop the boat. They should have cancelled the cruise or explained that it would be a boat ride and not a snorkel cruise. The crew knew that the surf was going to be too high to snorkel but they didn't want to lose any money.

Boss Frog's is a horrible experience from the second you step foot into the store and continuing until you get off of the snorkel cruise they will sell you. Avoid them at all costs - no matter how great their advertising looks ! I would have given them zero stars but that is not an option.

Visited July 2014
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, California
Senior Reviewer
10 reviews 10 reviews
6 attraction reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Great Snorkel Rentals”
5 of 5 stars Reviewed August 16, 2014

Get the Maui things to do books. Boss Frogs always has coupons in it. I think the deal we got was just a regular price. Snorkel and Fin set for $1.50/day or $9.00 for the week. We just got it for one day. Perfect! That's all the time we had. How do they make money doing this? Well, the very first thing they do is try to rent you the high end silicone mask with what they call a "dry" snorkel and fin set. Or the middle of the road set which is silicone mask and regular snorkel. Or the low end that we got, the $1.50 model, a rubber mask and regular snorkel. It works fine! We are not pros. We were only out in the water for about an hour. That's it. We saw fish, we saw turtles, it worked fine! Don't go for the over sell.

One person pointed out that they needed the prescription lens mask for their daughter because she is basically blind without her glasses. Well, there you go. For them, they need to pay for a more expensive mask. But if your eyesight is fine. And you only planning on being out for a short bit, or you have a big family. The cheap set works just fine.

Visited August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia City, IN
Top Contributor
74 reviews 74 reviews
25 attraction reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
“Master of "Bait & Switch"”
2 of 5 stars Reviewed July 25, 2014

We went to Boss Frog's with their 2 for 1 coupon for snorkel gear. We soon found out this was simply a "bait and switch" technique to get you to upgrade to quality snorkel gear from the low line that the coupon was good for. The weekly rental rate for the fins, mask, and snorkel was also $5 more than the rate at the Maui Dive Shop. We won't return to Boss Frog's!

Visited July 2014
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisKasper, General Manager at Boss Frog's Dive and Surf - Lahaina, responded to this review, August 6, 2014
Aloha:

Thank you for taking the time to send in your feedback about your experience with Boss Frog’s Dive & Surf. Helping travelers rent high-quality, affordable snorkel gear is one of our highest priorities, and we are very sorry to hear that your experience was anything less than wonderful. We are looking into every aspect of your experience to find where we fell short so that we can address those issues immediately.

The panoramic snorkel set offered in a coupon’s 2 for 1 special is a great deal and good quality snorkel gear. Some people chose to upgrade to our Easy Breath snorkel set. Our agents are trained to find the right equipment for you within your budget. Customer Services is one of our highest priorities.

We strive to provide stellar customer service to all our passengers and guests. While over 90% of our reviewers rate us as excellent or very good, we appreciate and value all feedback our customers choose to provide.

We love helping guests to experience Maui's amazing snorkeling, and are very sorry that we did not meet and exceed your expectations. Please give us a call or visit us again on your next visit to Maui. We’d love to get a chance to win you over.

Sincerely,
Christopher Kasper, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Rip-Off. Did not honor advertised price”
1 of 5 stars Reviewed July 25, 2014

I booked with Boss Frog's the Molikini and Turtle Snorkel trip. When I called to book tickets, they refused to honor their "special" advertised price. They said that the "special" trip was sold out and that I had to pay almost double to go on the "other" boat at the same departure time. Of course when I went to the harbor there was only one boat. Dishonest...

The snorkel trip itself was great. Good crew and nice outing.

Visited July 2014
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisKasper, General Manager at Boss Frog's Dive and Surf - Lahaina, responded to this review, August 5, 2014
Aloha:

Thank you for taking the time to send in your feedback about your experience with Boss Frog’s Dive & Surf. Booking fun, safe and affordable boating adventures is one of our highest priorities, and we are very sorry to hear that your experience was anything less than wonderful. We are looking into every aspect of your experience to find where we fell short so that we can address those issues immediately.

Certain coupons offer a free snorkeling trip once a week if you rent certain equipment for a week. Because it’s a free trip, it can fill up fast. There is an upgrade to either the Frogman II or Quicksilver, both of which are our boats. Each boat offers a difference experience and a different price point. Our agents are trained to find the right trip for you within your budget. Customer Services is one of our highest priorities.

We strive to provide stellar customer service to all our guests. While over 90% of our reviewers rate us as excellent or very good, we appreciate and value all feedback our customers choose to provide.

We love helping guests to experience Maui's amazing ocean environment and are very sorry that we did not meet and exceed your expectations. Please give us a call or visit us again on your next visit to Maui. We’d love to get a chance to win you over.

Sincerely,
Christopher Kasper, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Boss Frog's Dive and Surf - Lahaina also viewed

 

Been to Boss Frog's Dive and Surf - Lahaina? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Boss Frog's Dive and Surf - Lahaina, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.