It's probably true with most places, but especially with the ElDorado Maui, that location of your room/unit is EVERYTHING. Before I get too far, let me suggest to anyone thinking about this property that you should absolutely book directly with the owner if at all possible so that you have control over that location.
We booked on Orbitz given our time table and a coupon that discounted us for booking air and room together. That was a mistake. While our room did indeed have everything we were looking for (AC, walking distance to beach, laundry, kitchen, king bed, lanai, wireless) and was pretty comfortable all in all, our view from our lanai was the entry way for several units placed in front of us with the parking garage to our left. We were literally placed in a studio, K106, that was directly next to the front office registration. There was an open parking lot directly in front of our entry way, right off the main street, to boot. How lovely. We were clearly low priority in management's eyes and it was not appreciated, especially since were there for a full 2 weeks. The difference between that location and others closer to the beach/golf course was enormous. Buildings H and G sure looked a great deal nicer. I imagine there are others as well but these were the most obvious choices from our stay.
I will say the staff was lovely. The bed was very comfortable. The little store is handy. The folks whom took us, and our scuba gear, down to the beach cabana in the golf carts were extremely nice and we tipped them well with some good wine. The studio was roomy but outdated, not a big deal for us though. The internet was pretty good. The cable picked up very few channels. Granted we are not there to watch TV but you have to have some down time and it would have been nice to watch tennis or the football playoffs. We couldn't pick up any channels that carried these major events(ESPN, FOX, CBS....I mean come on!) and had to go out every time, which somewhat defeats the purpose of having a unit with a kitchen. Speaking of the kitchen, it was well stocked and setup just fine for everything. The bathroom was nice and large which my lady sure appreciated. It's now $8 per day to park and we frequently had to park over in the main garage as our lot out front was often full with other guests and folks checking in. They have a gas bbq grill in the pool area (top of the garage) which was convenient for a couple of meals for us.
We sure do love Kaanapali and this property is easy walking distance to everything could want to access there. We loved the beach cabana and utilized it many times. The northern beach to Black Rock is quieter, less crowded and extremely lovely. We dove Black Rock 4 times and snorkeled it another two. Fabulous life out there.....eels, lobsters, white tip reef sharks(harmless so relax), eagle rays, and some huge turtles all made appearances. We snorkeled out towards the buoy one day and a huge pod of dolphins surrounded us frolicking everywhere....wow....we were completely blown away by that one. Black Rock really is amazing for that sort of encounter with wild life. This was our first stay in January and the whales were quite plentiful, though we had to go out on boats to get close. You could hear them singing when we dove under water. Lovely weather, some afternoon wind for about 5 days....ah still basking in the glow of two weeks of relaxation in paradise.
So it's a mixed bag really for the ElDorado for us. I'd give our room 2 stars for the location but the property overall could be utterly brilliant if you can elect for a better spot. Contact the owner directly, as a number of other guests mentioned to us. It's the only way we would consider going back.
Location, location, location!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 7, 2013
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Thank you for staying with us.
Thank you for your kind words about my staff; they do like to share their Aloha with our guests. We do not treat any of our guests as low priority, regardless of how much they pay or how they make their reservations. Some guests prefer the location of K106 for precisely those reasons that you did not like. Had you let us know you were unhappy with the location of K106, we would have been delighted to help you find a different garden view studio. Please advise us of your requests prior to your arrival next time and we will do our best to meet them for you.
Also, we have fixed the television channels; I apologize that you were not able to watch your favorite channels while you were here.
It's great to read that you enjoyed the Kaanapali area and that you saw so much ocean life on your dives. Black Rock is one of the best snorkling/diving spots on Maui, and our beachfront cabana is right there for you to enjoy.
Thank you for taking the time to post your review. We hope to see you again soon.
A Hui Hou,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.