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“Perfect spot in Maui!” 5 of 5 stars
Review of Outrigger Maui Eldorado

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Outrigger Maui Eldorado
3.0 of 5 Resort   |   2661 Keka'a Drive, Lahaina, Maui, HI 96761   |  
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Ranked #16 of 29 hotels in Lahaina
Belmont, California
1 review
1 helpful vote 1 helpful vote
“Perfect spot in Maui!”
5 of 5 stars Reviewed November 2, 2012

This is exactly what I'm looking for when we travel to Hawaii. It is just so relaxing and low-key quintessential old school Maui. I have been coming here almost every year for the past 13 years and have always been greeted so warmly by the lovely people at the Eldorado. It's great for families, couples, friends--we've even attended a wedding here! Our favorite rooms have been E-204 (a one bedroom with an amazing view from the lanai) and A-111 (a two bedroom for when we are with larger groups--a stunning room!)
We will be back!--Mahalo!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Outrigger Maui Eldorado, responded to this review, November 9, 2012
Aloha Katsumu:

Thank you for posting a review of your stay with us. I very much appreciate your comments about your experience and it is great to read that our atmosphere is exactly what you're looking for when you are here on Maui. Thank you also for your kind words about my staff.

We appreciate your many times returning to the Outrigger Maui Eldorado - thank you for your continued support.

A Hui Hou,

BIll Rees
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
San Francisco, California
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 1, 2012

So, this one leaves me thinking on how to rate this place. It has it's share of upsides and equal (if not more) downsides to it.

If I was to put a one liner to it, I would say: Pick this place if you are going for a longer trip and are okay with room being cleaned every 3 days

Here is the full list of pros and cons of this place - we got into a studio condo

Pros:
- Condominiums - much more spacious than any typical hotel room. Would be great for families with kids.
- Includes a kitchenette (utensils, dishwasher, etc.) and laundry (washer, dryer)
- Great location - next to golf course, 7 min walking distance to beach, 7 mins driving to Lahaina
- Offers golf cart rides from/to the beach where they have their private cabana (free beach towels, kitchen area, restrooms)
- All condos include a nice patio - perfect for your morning coffee!
- Has a little marketplace to get food items, beer, wines, liquor, etc.

Cons
- No room service on a daily basis. Room service every 3 days. We were there for 3 days and did not receive room service. NOTE: Booking sites may NOT indicate this
- Did I say, you pay to stay in a room without daily cleaning? :) Now, imagine you go to the beach, come back in the room, take a shower, go out and come back to a dirty room ... stressing so that you do not underestimate the value of daily cleaning! :))
- $7/day parking charges - not sure if its common for Hawaii or not
- Condos themselves didn't appear to be upgraded (ours was definitely not). Not very old but don't expect any marble, granite, fancy faucets, furniture etc.
- Hotel staff is polite but service levels are poor. It's a reflection of management policies and not the individuals. Example: with no replenishment, we called front-desk to request some sweeteners and get an answer "Sure, please come by to the front desk to grab it" ... obviously, we said, we wouldn't and then it arrived
- On the expensive side for it's condition (at least for us)

Room Tip: Get something closer to the beach for easier access
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Outrigger Maui Eldorado, responded to this review, November 1, 2012
Aloha Live_It_Ez:

Thank you for staying with us. I am very happy to read that you found our studio to meet your needs; a condo with a kitchen and washer/dryer do make your visit more like staying in your own home away from home while you are on Maui.

Since most guests do feel at home here, we have found that they appreciate the privacy of not being interrupted by housekeepers during their stay and we have reduced our housekeeping service intervals accordingly.

I understand your concern with our daily parking charge; our parking rate is less than half of what you would pay at other nearby properties.

All of our condos are individually owned and decorated. Should you not be happy with your unit, please let us know and, based on availability, we will try to find a condo that you will like better.

Thank you for your comment about the service from the front desk. I have just spoken to them to let them know that we should be more attentive to guest requests during the day.

Thank you for posting your review. We hope you'll give us another try on your next visit to Maui.

Me Ke Aloha,

Bill Rees
General Manager
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Midlothian, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 31, 2012

Just booked our 5th or 6th stay at the Eldorado for spring break 2013. It's like going home! The beds are wonderful and the big pool is never crowded. We love walking down to the cabana in the morning to watch the whales. Just a bit of paradise!

Stayed March 2012, traveled as a couple
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Bill R, General Manager at Outrigger Maui Eldorado, responded to this review, November 1, 2012
Aloha Phyllis P:

Thank you for continuing to stay with us at the Outrigger Maui Eldorado. We appreciate your continued confidence in staying with us and we look forward to seeing you again soon.

A Hui Hou,

BIll Rees
General Manager
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Camarillo
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 27, 2012

We just returned from 8 nights at the Maui Eldorado and overall we found this to be a very nice property. The room was very large with 2 queen beds in the bedroom and a queen size sofa bed in the living room. All the beds were very comfy, even the sofa bed. The balcony was huge. This unit is advertised at 1200+ sq. ft. but that includes the balcony. We had a partial ocean view room that overlooked one of the 3 pools. The view wasn't bad, but I've had better "partial ocean views". It could have been better if the trees next to the balcony had been trimmed back in previous years so as not to block the view. This property is a low rise condo and has no elevator. It is spread out over a large area. We stayed in building B which is towards the back of the property. I asked if there was anything closer to the beach but I was told that there was nothing available. I was a little bummed about that because I made my reservations several months in advance and I would have liked a unit closer to the beach. However, this made for a shorter walk to Whaler's Village. Make sure if you make reservations here, that if you want to be closer to the beach that you request it when you make your reservations. I booked this directly through Outrigger. From what I've read, you get a nicer unit if you do that instead of going through someplace like Expedia (and I got a better rate through Outrigger). Also, even though we were towards the back of the property it took only 10 minutes to walk to the beach (next to Black Rock) and 2 minutes more to get to their very nice cabana (and I am 62 years old and have arthritis in my knees). If you are at the front of the property it would knock off 5 minutes of your commute. Housekeeping is something that might bother some people as they only service the rooms every 3 days and all they do is bring you new towels, toilet tissue and paper towels. They do not do any cleaning or change the sheets on the beds. There are washing machine/dryer combos in the rooms so you could wash your sheets if needed. They also provide free internet service in all the rooms. It's not wireless, you have to use a cable which is provided. There is however, wireless internet service available in the lobby and at their beach cabana. All in all, my family enjoyed our stay here and I would recommend this property to anyone but especially for families.

Room Tip: Rooms at the front of the property are closer to the beach.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Outrigger Maui Eldorado, responded to this review, November 1, 2012
Aloha UghDoug:

Thank you for taking the time to write and post a review of your stay at the Outrigger Maui Eldorado.

We were entirely sold out of the one bedroom partial ocean view condos while you were here, otherwise we would have been happy to show you some alternate accommodations. But I'm happy to read that you still found the condo's location to be a shorter walk to Whaler's Village.

I am in the process of installing wireless routers in all of our condos. It's a gradual process, but I hope to complete the project by the end of the year.

Thank you for staying with us. We hope to see you again soon.

A Hui Hou,

Bill Rees
General Manager
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La Mesa, CA
Top Contributor
121 reviews 121 reviews
19 hotel reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 22, 2012

We booked a room at the Outrigger and were pleasantly surprised to find that it was still $129 a night, exactly what we paid 3 years ago on our last visit. We were even in the same building (E) which has a small pool next to it which no one uses! The room is very large, and has a sofa, dining set, large screen tv, king bed, kitchen and laundry. You can walk down to the beach and access amazing snorkeling at Black Rock. You are 3 minutes from Whalers Village, which has great shopping and fine dining. There is a small restaurant called CJ's within walking distance.
Outrigger has it's own beachfront building with towels, lounges, refrigerator, microwave and room service right on the beach!

Room Tip: Building E is quiet and has it's own private little pool! Close to parking garage, also.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Outrigger Maui Eldorado, responded to this review, November 1, 2012
Aloha Vacationers62:

Thank you for staying with us. It sounds like you made the most of your visit by enjoying both the pool near your condo and our beachfront cabana. That small is a great place to hang out during the day if you are looking for some quiet time.

Thank you for posting your review and for including the photos of your room. We hope you don't wait another three years to come back to see us!

A Hui Hou,

Bill Rees
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Top Contributor
93 reviews 93 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 2, 2012

We stayed at Outrigger Maui Eldorado for a week. Had a lower floor, Ocean View, 1 bedroom condo. It was great! Lots of room, everything we needed, including washer & dryer. They view from the Lani was outstanding. We could see the Sunset and the other Islands. A good pool, and when we wanted to go to the beach, they would take us to the Cabana, or it was an easy walk.
Good access to Whalers Village. We had good access to parking, and the staff there was friendly, and very helpful.
All I can say is, we will come back.
Eldorado, No Ka Oi!

Room Tip: Ask F103 if you can get it.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Outrigger Maui Eldorado, responded to this review, October 17, 2012
Aloha trans4med:

Thank you for posting a review of your stay. It's great to read that you enjoyed your condo and the two-island view from F103's lanai.

Thank you also for your kind words about my staff; they are always happy to be able to share their aloha with you.

Thanks for staying with us. We hope your stay with us left you "trans4med" and we look forward to seeing you again.

A Hui Hou,

Bill Rees
General Manager
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Tacoma
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed September 30, 2012

What a great location for a large group looking for a good value and a great location. While not on the beach it does have a nice beach property a short walk away. There were about 40 of us with kids mostly in HS. With the location close to Whalers Village the kids and adults could rome around in our own groups.
We stayed in a 2 bedroom ground floor unit and the ground floor is the way to go if you can. I can't say anything bad about the rooms. Being on the ground floor made it easy for other families to stop by. I will go back, which is the best I can say about any place I go.

Room Tip: Ground floor
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Outrigger Maui Eldorado, responded to this review, October 17, 2012
Aloha Bart P:

Thank you for bringing your group to stay with us. Our extra large two bedroom condos are a great way to go when you are traveling with the entire family! It's great to read that you found our property to be a good value and that you liked your condo's first floor location. Our Kaanapali location means that its just a short walk to the beach or to Whaler's Village.

We hope to see you and your family again soon.

A Hui Hou,

Bill Rees
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Outrigger Maui Eldorado

Address: 2661 Keka'a Drive, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Lahaina
#13 On the Beach Hotel in Lahaina
#14 Family Hotel in Lahaina
#17 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Outrigger Maui Eldorado 3*
Official Description (provided by the hotel):
Located along the fairways at Kaanapali Beach Resort, Outrigger® Maui EldoradoSM situates you in easy walking distance to beach activities, championship Royal Kaanapali Golf Course, and Whaler’s Village shops, restaurants and nightlife. These low-rise Maui condo rentals are well regarded among vacationers for roomy comfort with 1-bedroom suites up to 1,200 square feet! The relaxed garden setting is informal and inviting. The house golf cart shuttles guests to the exclusive beach cabana at north Kaanapali Beach. And enjoy more of west Maui exploring art galleries and souvenir shops in historic Lahaina Town, and discovering outdoor adventure at Kapalua Resort. ... more   less 
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Also Known As:
Outrigger Maui Eldorado Hotel Lahaina
Outrigger Hotel Lahaina
Outrigger Hotel Maui Eldorado
Outrigger Lahaina
Outrigger Maui Eldorado Lahaina
Lahaina Outrigger
Maui El Dorado

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