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“The staff makes the difference” 4 of 5 stars
Review of Kaanapali Beach Hotel

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Kaanapali Beach Hotel
3.0 of 5 Hotel   |   2525 Kaanapali Parkway, Lahaina, Maui, HI 96761   |  
Hotel amenities
Ranked #20 of 31 Hotels in Lahaina
Honolulu, Hawaii, United States
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The staff makes the difference”
4 of 5 stars Reviewed March 24, 2013

We flew from O'ahu to Maui for a couple of days to get away from work. The hotel, as an overall facility, is nice. Beautifully manicured grounds on the interior with beach access made me overlook the age of the room, which was comfortable, but due for an update. Each wing is named after a major island in the chain, which can be confusing. We were told we were in room #352 in the Lana'i wing. To me, this implied there was more than one room #352 and I had better make sure I went to the correct wing. This is not the case. Easily overcome, but still, at reception, it made for a moment of undue confusion. The restaurant is average. Portions were a bit small compared to what I am used to. However, the staff is incredibly friendly and full of aloha. They clearly care about their guests and their experience. The small Hawaiian band playing during dinner was a treat, as well. Living on O'ahu, I planned our activities before we went, so we didn't take advantage of what KBH offered, so I can't speak to that.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,877 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (663)
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Dalton, Georgia
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed March 24, 2013

With a group, we stayed here two nights recently. We were reasonably pleased. Our room was clean. The bed and pillows could have been better. I thought that their food was overpriced for what we were served.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 24, 2013

If you want a great location right on the beach, beautiful grounds, great walking paths, proximity to shopping, friendly competent staff, very clean rooms - at a reasonable price, this is a good choice. Our stay at the KBH in late February/early March 2013 couldn't have been better. From their Welcoming Breakfast to the Farewell Ceremony, their services are delivered with efficiency and courtesy. The employees at the concierge desk are well informed and considerate. Admittedly, it is an older hotel but the positive attributes outweigh the need for modern decorating. The only downside for me was that the Wi-fi service could have been better, but not a big deal.
We ate frequently at the on-site Hula Grill which provides excellent short order type meals, reasonably priced. A variety of dining options close to the KBH are available. A bonus is the free nightly Hula Show which was always entertaining. I would recommend the Trilogy Whale watching tour -- the whales swam right underneath our catamaran. The journey to Hana was a highlight of our holiday and we were glad we utilized a tour operator (Valley Isle Excursions) in order that we could have an informed, entertaining, safe trip.
We will definitely return to the KBH.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Peters, Missouri
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 24, 2013

My 2 girls and I enjoyed all the offerings at Ka'anapali Beach Hotel. It is right on the Voted #1 Ka'anapali Beach by The Today Show March 2013. The activities they offer Hula lessons, Lei making, Hawaiian Language lesson, Ukulele lesson, Post card making, and the pineapple carving was free with your stay. Every night there was Hawaiian entertainment. The hotel grounds are beautiful. All the staff treated us like we were Queens. The Rooms were very clean. The Partial Ocean View room was stunning. We opened our door at night and listened to the waves crashing on the beach. We even seen whales from our Lani.

Room Tip: Partial ocean view room 444 non smoking room very close to elevators. Great A/C, and a ceiling fan...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Amsterdam, The Netherlands
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed March 24, 2013

We stayed at Ka'anapali Beach Hotel for 6 nights in February 2013. The place is older but clean and very quiet compared to other big resorts we have been to. Breakfast is ok, we had that included in our vacation vouchers, but it is boring for 6 days. Tom & Dale were making amazing cocktails in the Tiki Bar! Great hamburgers at the Tiki grill.
We only had one problem with a cluless girl at the front desk but we tried to avoid her when we had questions , the others were very helpful.
We went on a Trilogy whale watching cruise which was fun but you can see as many whales from the beach.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Vancouver, Canada
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 stars Reviewed March 22, 2013

I stayed here for 2 nights in 2012. The room that was assigned to me was old, dingy and dark! I could not believe I was paying $250 per night for the room! They pride themselves for being the most hawaiian because the lobby itself is not air-conditioned and clearly needs a renovation! The walk to the room is confusing. Am not sure why the others rate this hotel highly but this hotel must only be a 2-star hotel.

  • Stayed April 2012, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minnesota
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 22, 2013

This Hotel is a Great place to stay! Location right on the beach and beautiful grounds. The rooms were older but clean and comfortable and priced right. The service was excellent from the front desk to the housekeepers. We stayed on the third floor and it had no elevator gradual steps, 44 of them to be exact! but the front boys helped carry up heavy bags and also came and got them for trip home. We watched the whales from the beach as well as the balcony of the ocean front room. The restaurant off the lobby had great food but very expensive. the beach grill had the best burgers and sandwiches for reasonable price. The little shops in the lobby were priced well also for souvenirs no over priced like some hotels! and it was just a short walk to Whalers Village for other food choices and shopping. Wonderful entertainment each night and the Tiki Bar had daily specials that were GREAT! Watch the divers at black rock from the beach, sea turtles. Very clean Beach. Smoking is prohibited except in designated areas and the beach, please be a polite smoker and pick up your butts. Plastic bags are banned so if you go shopping bring your own or you will need to buy one, some stores have paper bags. Not a "party" place..just a real relaxing beautiful vacation, everything closes down by around 10pm.

Room Tip: third floor has great views from all rooms! Bring along a refillable thermal water cup to keep full...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kaanapali Beach Hotel

Address: 2525 Kaanapali Parkway, Lahaina, Maui, HI 96761
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Lahaina
#14 On the Beach Hotel in Lahaina
#14 Family Hotel in Lahaina
#15 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Kaanapali Beach Hotel 3*
Number of rooms: 432
Official Description (provided by the hotel):
Surround yourself with aloha on one of Maui's most beautiful beaches...At Hawaii's Most Hawaiian Hotel! Located on golden sand next to the clear blue waters of Ka'anapali, all rooms have balconies overlooking lush tropical gardens, inviting you to relax to the sound of gentle surf and cool tradewinds. Award winning dining, shopping and recreation are on hand or close by. Here you'll discover the best in Hawaiian culture and family-style hospitality - truly aloha at its best! ... more   less 
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Also Known As:
Ka Anapali Beach Hotel
Hotel Ka Anapali Beach
Kaanapali Beach Hotel Maui/Lahaina

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