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“Perfect Location” 4 of 5 stars
Review of Ka'anapali Beach Hotel

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Ka'anapali Beach Hotel
3.0 of 5 Hotel   |   2525 Kaanapali Parkway, Lahaina, Maui, HI 96761   |  
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Ranked #18 of 28 hotels in Lahaina
South Dakota
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Perfect Location”
4 of 5 stars Reviewed January 27, 2013

We keep coming back to KBH because of the location. Very close walk to Whalers Village and the stretch of beach is fantastic. This trip we were in the Molokai building (again). Apparently some of the rooms have been renovated (they were working on a few ocean front rooms on the ground floor during our stay), but ours definitely has not been touched. We were supposed to have pool view, but more like a view of some trees and the pool bathrooms. My husband asked if we should ask for another room when we got there, but we were both tired and didn't want the hassle. We don't spend much time in the room anyway. The bed was very comfortable and the room was always cleaned very well each day. We love the Tiki Bar and Chantel and Dale are fantastic bartenders. They make you feel at home. The drinks are cold and reasonably priced compared to other nearby places. We also always meet lots of other down-to-earth people, which is very enjoyable. The hotel is a deal compared to others nearby and the employees are very helpful and nice. They allowed us to use a hospitality room for 30 minutes on our last day, so we were able to spend time at the beach and then shower up quick to be ready for dinner and then our flight home. We will likely be back--hopefully next time in a renovated room.

Room Tip: ask for a renovated room.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Petaluma, California
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 26, 2013

We spent nine nights at the KBH this January. I had read on tripadvisor that some rooms had been remodeled. We requested a pool view remodeled room. When we reserved, the gal said she couldn't guarantee it would be a remodeled room but they'd try. We did get the remodeled room and our room wasn't just pool view, we had a partial ocean view, which we certainly didn't expect (they consider our room to be pool view but we could see a portion of the beach and the ocean). We slept a few nights with the slider to the patio open and could hear the waves, it was lovely.

The room was tastefully redone, the beds were very comfortable. Very pleased. The staff were very warm, friendly and helpful. The grounds are gorgeous. The beach is pristine. The location is perfect. It is a short walk to Whalers Village with shops and a couple nice restaurants as close to the beach as they can get. Will definitely stay here again.

Room Tip: Definitely request a remodeled room. We were in the Kauai wing on the fourth floor. Next time I woul...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utah
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 24, 2013

This hotel has the worst customer service and the rudest employees! Starting with Jenny at the front desk. She offered us a bottle of champagne and it was ordered and supposed to be delivered the following dat. When it never came 2 days later, I called the front desk. I talked to one girl and wouldn't even give me her name. She just sat there on the phone ignoring me. Who does that? I just asked your name?? She told me there was nothing on order for us. I spoke with Jenny the next day and said she doesn't recall saying we would get a bottle of champagne. So did I just make this up for a free bottle of champagne? Umm, no. She said it and then claimed she forgot and I was out of luck. She said they don't do it for birthdays. THEN DON"T OFFER JENNY! You offered! (She not only offered it to us, but also our friends that were staying there celebrating an anniversary. They never got theirs either)

I'll tell ya what else they won't do: Provide you with a complimentary toothbrush when your luggage gets lost! Or give any kind of damn.
The rooms are hideous. they are very old and dated as well as the hallways and stairwells. We paid 105.00 to upgrade to a ocean front room and we would have saved money had we just stayed at the Westin.
This hotel is on a good beach but there are pleanty others to chose from that actually HAVE a hot tub! What hotel these days doesn't have a hot tub? It's crazy!
The Valet guys were awesome, but other than that, GO ELSEWHERE!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karratha, Western Australia, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2013

The place is not the flashiest, but had a homely feel. The welcome breakfast was a very nice surprise, with Sam giving us lots of information on free activities and paid tours. It's in a great location which you really don't need to leave. The housekeeping staff were lovely and rooms clean. The highlight for me was the farewell ceremony, it was such a lovely touch and the big hug we all received upon leaving was just beautiful, you just don't get that kind of personal treatment anywhere else.
Would love to come back and stay longer.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medicine Hat, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2013

We took a family vacation to the Kanaapali Beach Resort in late August. The hotel is located on a 3 mile stretch of one of the best beaches in Maui. It is a short walk along the beach walkway to Whaler's village which has a great selection of open air restaurants with a wide variety of choices as well as excellent shops. The snorkelling by black rock was amazing and was just a short swim away. There is a hut on the beach where you can rent snorkel equipment and book surfing lessons, tours etc.
The hotel has a true Hawaiian feel and many of the staff have been there for a long time which translates into excellent service. I always feel if the staff stays at a property, they must enjoy their jobs and then treat the guests well.
The grounds are lovely and kept immaculate. The pool is a little small but is very nice compared to some of the pools in Hawaii that are surrounded by concrete. The rooms are basic but have everything you need including a coffee-maker and mini-fridge. If you have the option, book the room including the breakfast as they have a great selection at their buffet. There is the famous outdoor Tiki bar and an area that you can order small meals and pizzas.
We booked a pool view room and were on the 4th floor, so we had an added bonus of have a partial ocean view. Our connecting rooms had balconies so it was wonderful to sit out there in the evenings to enjoy the amazing sunsets. Overall a wonderful holiday!

Room Tip: Request rooms in the Kauai Wing as there are elevators in this section of the hotel.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cloverdale, British Columbia, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 23, 2013

The Kaanapali Beach Hotel is a very nice older hotel with nightly authentic Hawaiian music and Hula dancers.Its a well maintained and clean hotel with a large beach and very close to Whalers Village shopping and a short walk to the Sugar Cane train to Lahaina.
It was our last Hotel and accommodation on a 16 day tour of Hawaii.It was an excellent choice and a very relaxing atmosphere.We really enjoyed the nightly entertainment that is offered free of charge.if you like you can sit on your Lanai and listen to it or sit down around the stage and enjoy appys and drinks delivered by very friendly staff.
Wonderful is all I can say.:)

Room Tip: I don't think there are any bad rooms.we were on the 6 th floor and it was beautiful with great...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 23, 2013

sitting on one of the best beaches in the world is kbh maui,not a high fashion, high over head or high end type of hotel,but one with very affordable rooms that relate the true spirit of aloha with cultural activities and decor...the staff is exceptionally friendly and knowledgable...the grounds are a tour in itself...breakfast is hot and tasty that also has a hawaiian touch...watch an evening show while dining under the stars....also walking distance on the beachwalk to shopping and other dining if desired...if you arrived in hawai'i then stay at kbh maui to get that magic of aloha

Room Tip: lahaina is nearby..two golf courses across the street..and parking for your rental car is very reaso...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ka'anapali Beach Hotel

Also Known As:
Ka Anapali Beach Hotel
Kaanapali Beach Hotel
Hotel Ka Anapali Beach
Ka'Anapali Beach Hotel Maui/Lahaina
Address: 2525 Kaanapali Parkway, Lahaina, Maui, HI 96761
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Lahaina
#13 On the Beach Hotel in Lahaina
#14 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ka'anapali Beach Hotel 3*
Official Description (provided by the hotel):
Surround yourself with aloha on one of Maui's most beautiful beaches...at Maui's most Hawaiian hotel! Located on golden sand next to the clear blue waters of Kaanapali, all rooms have balconies overlooking lush tropical gardens, inviting you to relax to the sound of gentle surf and cool tradewinds. Award winning dining, shopping and recreation are on hand or close by. Here you’ll discover the best in Hawaiian culture and family-style hospitality – truly aloha at its best! ... more   less 
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