Just returned this evening from a 5 night stay with my girlfriend. Had a WONDERFUL time! Stayed in one of the deluxe oceanfront Regency Club rooms ("21st Floor"). The view was truly spectacular. It was well above the palm trees and had basically 180 degree view of beautiful beach and ocean scenery. Listening to the waves crash at night was truly delightful and relaxing.
We found all the staff to be incredibly helpful and friendly. I have seen some reviews of long waits, unfriendly staff, etc., and we just didn't find that in a single one of them. Particularly helpful was the valet staff. I have no idea how many times we got our car, but 5-6 times a day or more was pretty common. We never called in advance, and had our car in a matter of minutes every single time. They always welcomed us back (after they got to know us, of course), offered directions any time we left, offered to help with packages after shopping, luggage, etc. Yes, that is what valets are supposed to do, I guess, but I haven't encountered a friendly valet staff like this at any other hotel, and I have been to many, all over the world.
Also very helpful was Rita at the Expedia Concierge (thank you!!) and the entire staff up in the Regency Club Lounge. Very friendly, very helpful, and always welcoming.
Refreshing as well was that the pool was open 24/7. You never see that anymore...anywhere. Perhaps that's the norm in Maui, but everywhere else I've stayed in Hawaii, that was not the case. I guess it's somewhat difficult to close a pool that size, so maybe that's why they don't even try, but for us night owls, it was great to be able to head to the pool and hot tub for a late night swim, with literally nobody else around. It was very romantic.
I do have a complaint though, that quite frankly, just irritates me to no end. I'm not going to allow it to affect the 5 Star rating, but it is an issue that most certainly needs to be addressed. The drinks are horrendous!
I can see the quality of drinks suffering perhaps a little at the luau (Drums of the Pacific). It's an all-you-can drink, open bar affair, and truth be told, I could probably drink close to $100 worth of liquor during that 2 hour show. :P Bye bye profits. But seriously, the drinks were god awful. The mai tais tasted nothing like a mai tai I've ever had before. The vodka - lemonade was somewhat bearable, the blue Hawaiian was perhaps the best (though still awful), and the coup de grâce was the screwdriver. You can't mess up a screwdriver...you just can't. It's so simple, yet so yummy. Well they managed to screw it up. Just tasted horrendous. This all actually became a running joke with the other couples we were seated with, and eventually became a game...find the drink that somewhat tastes like what it's supposed to taste like. It's a game you just can't win there. Though on the plus side, I did have perhaps a bigger mixture of different drinks than I have in a long time, trying to find one that was palatable. One couple we were with visited the bar and noted that a single name brand liquor was nowhere to be seen. Water down the crap liquor and you get what we got for 2 hours.
But the bad drinks did not stop at the luau. Everywhere we went in the hotel, the drinks were awful. This was in basically every restaurant and bar located on the Hyatt property. Everything from screwdrivers, to mai tais, to margaritas, to fruity rum drinks just tasted awful. And they were expensive to boot! I realize we're in paradise and at a resort, but when I pay $14 for a margarita, I expect a large drink that actually tastes like a margarita, not a champagne-sized glass full of horrible-tasting liquor.
Now, go a block or two away to Whaler's Village...basically any restaurant there...and you get some amazing drinks, exactly as you would expect in a tropical paradise.
I hate to take half my review writing about something as inconsequential as alcohol, but it really did put a bad taste in our mouths, literally and figuratively speaking. :) Just a litlte something for the Hyatt folks to think about and work on.
We will absolutely be back! I found my new home for when I visit Maui.
- Official Description (provided by the hotel):
- Guests enjoy exquisite dining, extensive recreation facilities, international shopping, a collection of asian & pacific art, unique wild life & nightly entertainment and Hawaii's only oceanfront spa. ... more less
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- Also Known As:
- Hyatt Regency Maui Hotel Lahaina
- Hyatt Lahaina
- Hyatt Regency Maui Resort Spa
- Hyatt Regency Lahaina
- Hyatt Regency Maui Resort And Spa Lahaina