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“Nice resort but too many kids” 3 of 5 stars
Review of Hyatt Regency Maui Resort and Spa

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Hyatt Regency Maui Resort and Spa
4.0 of 5 Resort   |   200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985   |  
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Ranked #20 of 30 Hotels in Lahaina
GreenLeadersSilver level
Little Rock, Arkansas
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
117 helpful votes 117 helpful votes
“Nice resort but too many kids”
3 of 5 stars Reviewed April 16, 2004

Overall the hotel is truly amazing. The grounds were exceptional from the exotic bird-filled atrium and pond to the free-form pool. The room was nice and comfortable. We upgraded to an ocean-view room for $50/night after one night, and it was worth it. It seems like they give you a better rate for these rooms once you are there versus booking it initially. Maid service was good and prompt to our needs. The restaurants looked nice, but we only ate at Swan Court for breakfast.
It was good but it is hard to justify a $65 breakfast (2 buffets, one mimosa, one bloody mary). Room service was good. We had pizza and a burger which was a nice change from all the fancied up food found on Maui. The beach is definitely poor. We are big beach people so that was a disappointment. But all the beaches on Maui are public so you can walk down a hundred yards or two to find a much better beach. Our biggest complaint was the kids. We were on our honeymoon and never found the casual and romantic ambience we were looking for, not at the Hyatt or Maui in general. Kids were everywhere and they were so loud!
Screams and cries filled the air. We are young and I am a pediatrician so I don't think we are really anti-kids, but it was just too much. We thought we were lucky one night when we found the neat hot tub empty but never fear...3 school-age kids and 2 pre-teens found us in no time.
That was pretty typical of everywhere we went especially the Hyatt. I'm told it was because it was Spring Break, pre-Easter, but we won't risk it by staying there again. I wanted a resort with full amenities for the honeymoon, but next time we'll priobably look into a condo. If it were adults only, we would definitely return to the Hyatt...otherwise we'll look elsewhere.

  • Stayed April 2004
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3,368 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
4 of 5 stars Reviewed April 15, 2004

I was surprised by the glowing reviews of the Hyatt. Maybe it was because we had just come from 5 nights at the Halekulani in Honolulu, which was an unbelieveable experience.Pluses: Beautiful landscaping, above average service, nice luau, fun pool, decent to good restaurants, UNBELIEVEABLE beds!!! (I'm seriously considering ordering one.)Minuses: Very small balconies, spacious but dated rooms, small shower and bathroom (we're used to having a big jacuzzi tub and seperate shower at most hotels in a deluxe ocean-front room), no beach to speak of, the pool bar was closed for most of our visit, no fun bars where you can smoke (even the outdoor ones--which should actually be a plus for a lot of people).I think this place is good for families, but wouldn't stay here again personally. We're bummed that we didn't go to the Four Seasons or Grand Wailea. Still enjoyed Maui tremendously--what heaven on earth!!!

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A TripAdvisor Member
5 of 5 stars Reviewed April 7, 2004

After a long courtship, my sweetie and I decided to get married in Hawaii. I had no idea where to begin to plan a wedding 3,000 miles away. Everything was SO simple and my expectations were well-exceeded!
It was PERFECT! They upgraded our room, provided little gifts for us throughout our stay and the ceremony was held on a perfectly manicured lawn. We could not have asked for anything better! Our wedding planner was excellent (Thanks Laura!), the grounds were immaculate, the staff was friendly and (most importantly) the sushi was terrific! My husband and I love to travel and make it a point to travel to different places, but we will surely be back to the Hyatt Regency Maui Resort and Spa!

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A TripAdvisor Member
4 of 5 stars Reviewed April 1, 2004

We stayed at the Hyatt for 7 nights from February 29 - March 7. We arrived late in the evening, and got our room. We paid for a deluxe ocean view, and were given a corner room, which was a little annoying, but it turned out nice because we had a good view of everything, and a very large balcony. The valet service was outstanding, and the staff was generally friendly. There were never enough people at the check in desk though. We had the breakfast buffet included in our stay. That was nice, but no way was it worth the $21.95 per person that it would have otherwise been. It was very good, but service was very slow. The luau was okay, but overpriced. The show was excellent, but the buffet dinner left much to be desired. It was average at best. The pool is fantastic, and there are plenty of lounge chairs that you can have as public or as private of a spot. The walkway to the other hotels and Whalers Village is great, and with the Hyatt at the end, there is not a lot of traffic on the Hyatt section. While the beach is terrible in front of the Hyatt, it opens up just a little past into one of the greatest beaches.
Whalers Village has some great shops and restaurants - be sure to try the Hula Grill. The grounds at the Hyatt are great - the live animals and birds add a lot to the ambiance, and live music in the lobby in the early evening was a nice touch. Be careful though, as you can charge meals, drinks, gifts, etc. to your room. The $15/day resort fee seems ridiculous, since it basically pays for you to get a newspaper, but you have no choice but to pay. Add $10/day for valet parking, and all your expenses, and your credit card will get a workout. Be prepared. All told, the Hyatt lived up to our expectations, and helped make our Maui vacation one we will not forget for a long time. Its expensive, but it is a great place to stay to be part of everything, yet alone at the same time. Even though the hotel was full when we were there, the spacious grounds and interior made it feel like it wasn't.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 31, 2004

The Hyatt appealed to us as it has a lovely kids pool and easy access to the beach, restaurants and shops. The car/breakfast package was great. Unfortunately the night we arrived (after 11pm) our room was not ready and we spent an uncomfortable night in a room with one bed for 4 of us. The situation was corrected the next day and we were given a much more suitable room. The breakfast at Swan Court was very good. The spa and fitness facility are well done. The resort fee makes little sense, fitness room access, newspaper and coffee are often standard in hotels that charge 400USD+ per night. Some nights were noisy due to outside events that went on until 10PM. All complaints were handled well. Tennis lessons were a pleasure, thank you to Frank Salvatore!
Cascade Grill and Sushi was our favorite on site restaurant and there is easy access to other excellent places to eat. You will need a car if you stay here. The self parking was very convenient. Overall we enjoyed our stay with our two young children, 4 years and 5 months, however it did feel like we were paying too much for average service and surroundings.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 21, 2004

We just returned from the Hyatt Maui and really enjoyed it. Told the front desk we were celebrating our anniversary, which we were, and ended up in an oceanfront room instead of the ocean view that we booked. Paid a little extra for the Regency club which saved us a bunch of money on meals. Continental breakfast was very good, cookies in the afternoon and good appetizers from 5-7pm along with soft drinks, beer and wine. The Spa was wonderful, the pool was great but skip the restaurants. Very average with high prices. Book the Kiely Catamaran for a good time, good munchies and nice crew. They leave right from the hotel. Watched whales from our balcony which was magnificent. Only complaint is that the Queen sized beds are full sized and the mattresses are extremely soft. Could present a problem for someone with back problems. They have a locker room with showers if you have to check out but don't leave until late night. We had dinner, went back and grabbed showers before leaving at 10 pm on our flight. It is an extra day without the charges. Would go back in a heartbeat!

  • Stayed March 2004
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
18 reviews 18 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed March 18, 2004

We just returned from Maui where we spent 3 nights at the Hyatt. The resort area is very convenient. Whaler?s village with great shops and restaurants are within walking distance. The paved walkway all the way up to the Sheraton is fantastic. Great for morning or evening strolls, and very easy to get to a variety of restaurants. Lahaina is a quick 5 minute car ride, not accessible by foot. The resort pool is large, but very loud. There is no relax lounging. The waterfalls, kids and large groups of people are loud. The grotto bar, is not a swim up bar, but it's located "in" the pool under a bridge. It's chilly in there, and not a place to hang out. The resort grounds are very pretty. Lots of flowers and great fauna. There is good shopping right on site. The beach is pretty terrible. It's small, rocky and kind of smelly. The breakfast buffet is good, and on par with Hawaii prices. I have to admit however, I was surprised by no pancakes or waffles. Our first room was on ground level, and due to the recent rains we had an issue with little creepy crawlies. The Hyatt was quick to switch our room, all be it a terrible view, but away from the critters. The beds were comfy. Hotel staff certainly was not overly friendly, but also not rude. The common areas of the hotel were showing a little bit of wear, but the hotel was kept very very clean. Self parking in the evenings could sometimes be a pain with minimal spots and dark parking lots. Bellhops were quick and friendly. Overall, I found my stay to be pretty average. Nothing took my breath away, and nothing was terrible. I certainly would never steer anyone away from this hotel. Overall an average choice.

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Additional Information about Hyatt Regency Maui Resort and Spa

Address: 200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lahaina
#5 Luxury Hotel in Lahaina
#8 Spa Hotel in Lahaina
#10 Top resorts Hotel in Lahaina
#16 Family Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#17 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Maui Resort and Spa 4*
Number of rooms: 806
Official Description (provided by the hotel):
Guests enjoy exquisite dining, extensive recreation facilities, international shopping, a collection of asian & pacific art, unique wild life & nightly entertainment and Hawaii's only oceanfront spa. ... more   less 
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Also Known As:
Hyatt Regency Maui Hotel Lahaina
Hyatt Lahaina
Hyatt Regency Maui Resort Spa
Hyatt Regency Lahaina
Hyatt Regency Maui Resort And Spa Lahaina

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