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“This is what a resort should be...” 4 of 5 stars
Review of Hyatt Regency Maui Resort and Spa

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Hyatt Regency Maui Resort and Spa
4.0 of 5 Resort   |   200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985   |  
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Ranked #18 of 29 hotels in Lahaina
GreenLeadersSilver level
Phoenix, AZ
Top Contributor
53 reviews 53 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
81 helpful votes 81 helpful votes
“This is what a resort should be...”
4 of 5 stars Reviewed July 30, 2013

I treated my retired father to a trip to Maui and could only think of one place in Lahaina that could satisfy both of our needs, and the Hyatt came through with flying colors. You really do get what you pay for when it comes to locations like Maui, especially Kaanapali Beach.

Lets start with the potential disaster which was check-in. When we pulled up there were over 200 people in a line to check in, and AA flight to the mainland had just cancelled, so you can imagine what was in store. Luckily patience is a virtue that I have, and it was rewarded. I'm sorry that I don't remember the check in ladies name, but she was fantastic, I hope she is attending the desk the next time I go to the Hyatt. With the rush there was not a room immediately ready, since they had to call housekeeping in to get more rooms ready. We had no problem with that since it was dinner time so we returned two hours later. Because we didn't complain and throw a fit like most would we were rewarded upon our return with an upgraded room and some extras, which really came in handy.

The Resort: We actually stayed at the beginning of April and the Hyatt had just started to build a time share building to the North of the property, so beware, if you sleep late, you're not going to have much luck, they make a lot of noise. Otherwise the resort is fantastic. A huge pool which rivals any in the islands. When it is busy it is nearly impossible to find a spot to lay down though, the staff does not do a good job of getting rid of towels that people leave to reserve their spot all day. This needs to be addressed since there is a really small strip of beach in front of the hotel to lay on. A spa is available, although we did not use. Several restaurants that serve your needs. Only ate at the breakfast buffet (which was as to be expected in hawaii, all the usual items) and the beach was fantastic, a great happy hour too, and several hilarious bartenders that kept us entertained. Penguins and parrots to entertain as well, who knew.

The Room: Fits in with the Hyatt Regency brand very well. Updated within a reasonable amount of time. A walk in closet with a safe. Beds were comfy. The usual mini bar and fridge. A separate tub and toilet room which makes it easy to get ready in the morning.

The Bad: The hotel is under some renovation but doesn't get in the way much. The building to the north is only annoying if you want to sleep late or take a nap in the middle of the day. The parking fees are out of control in addition to all the resort fees that they tack on, ugh, an extra $40 poof. Really far from Haleakala and Hana if those trips interest you during your stay.

Overall you get a good room, at a beautiful resort for a fair price considering where you are. This hotel does pop up on Hotwire and Priceline very often if you're hoping for a better deal it might be worth the chance. I wish I could give it a 4 1/2 but you know tripadvisor and their rules. I would not hesitate to go to the Hyatt when in Maui again. Thanks again for the great service.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review, July 30, 2013
Thank you for taking time to provide feedback on your recent stay. I am delighted that the front desk agent was able to provide you with such exceptional service. I am glad that you enjoyed the large pool, as well as the beach. We often hear enthusiastic feedback about the breakfast buffet at Swan Court and it is wonderful to hear that you were able to take advantage of this, too. I am pleased that you found your room to be well-appointed and comfortable. I hope that we can welcome you back to our hotel again on your next trip to Maui.

Abrea H – A Guest Relations Associate
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (688)
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English first
Upland, California
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 29, 2013

We finished up our Maui vacation by spending three nights at the Hyatt,. We had been staying at our time share on Kaanapali the previous week. This is a beautiful hotel and the service is great but we were very disappointed with our room. We are platinum members and we were using points for this stay. We were in the Napili tower right above the construction going on and right next to the elevator in room 304. It was extremely noisy during the day and at night. We also felt the room look tired and very dated. My husband and I both feel this is not the best customer service.We will think twice before we use points to stay at this hotel.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2013

My wife and I visited with our 11-year old son for 7 nights over July 4 week, booking a suite at the HR using points.

Our suite was nicely appointed, although other suites in the Hyatt chain I've stayed in came with a 2nd full bath and a solid closing door between the bedroom and living room, which would have been nice for some adult alone time.

The pool here is definitely family friendly and a positive for the property. Our previous stay (without kiddo) was at the Grand Wailea, which might have had nicer overall rooms, wasn't as family friendly in my opinion.

The restaurant closest to the pool, especially the walk-in market portion, was a hidden gem for breakfast if the Regency Club isn't an option for you or you don't like what they have, or if the larger, more expensive restaurant is something you want an alternative to. Outside service for this restaurant is a bit spotty.

The Japanese restaurant near reception is great, although we only ate at the bar because we never made a reservation and there was always a wait.

Had one massage on day 2. The spa was nice, not a lot of amenities in the locker room/sauna areas, but a very nice treatment room and lanai to chill out on afterward. The appointment was easy to get and was top notch.

The staff was always very friendly, the housekeeping staff would always greet you in the hallway, but somehow never seemed to be in the way (they managed to sneak in and out to clean our room without ever having to bother us).

The Lahaina location overall wasn't as convenient, nor the beach as nice, as it was at Wailea. We did spend a lot of time in the car driving to our activities, more so than we seemed to when we stayed over there.

Room Tip: Request tower away from construction. If early to bed, request room that doesn't overlook night...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review, July 30, 2013
Aloha David P!

Thank you for going out of your way to share comments about your recent stay at our Hyatt Regency Maui Resort & Spa. I am delighted to hear how much your family enjoyed your Hawaiian getaway. Umalu is a popular option for our guests to enjoy a quick bite to eat. Our Executive Chef at Japengo will be recognized for the delicious food you enjoyed. We hear very enthusiastic feedback from our guests with the variety of sushi offered at Japengo. I will also be happy to share your comments about our friendly housekeeping employees with our Director of Housekeeping. It will be my pleasure to welcome you back on your next visit to Hawaii.

Mahalo,

Nick B. - Guest Relations Associate
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London, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 28, 2013

We were travelling as two adults and one late teenager. The hotel caters very well for families with young children...the pool area is fantastic. It is well positioned at the end of the beach so you dont get the bustle of lots of tourists walking past. It was very busy and at 90% capacity when we were there, so the loungers by the pool were occupied early on, particularly those with umbrellas or any shade. It felt busy and noisy and is not the place for those seeking tranquillity. The service was adequate but not a patch on the service recently received at a 5 star Marriott hotel in mainland USA. The grocery shop within the hotel was useful but expensive. The building works adjacent to the hotel did not in any way affect us, in fact, despite our concerns prior to arrival, we forgot they were even going on.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 26, 2013

Really nice place right on the beach. Probably the best pool area of any hotel I've seen. A bit pricey but you are on Maui.

The breakfast buffet is awesome when included, you look out on a pond and water fall full of swans and flamingos. Be sure to hit the 150 foot waterside as well.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review, July 30, 2013
Thank you for taking a moment to provide us with your feedback. I am delighted that you had such a fantastic stay at our resort. It sounds like you really enjoyed the pool as well as the waterslide. Your kind words regarding the breakfast buffet are greatly appreciated. I look forward to welcoming you back to Hyatt Regency Maui the next time your travel brings you back to the island. Mahalo!

Brock S. – A Guest Relations Associate
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Southside, Alabama, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 25, 2013

This hotel is really nice but they are doing some construction next door for Time Shares which took away from the ambiance. ( We upgraded our room because of this). Also, it needs to be updated with new fixtures especially in the bathrooms. The rooms are nice but the pillows are awful! This hotel has a great view and most of the lobby is totally open air which adds to the beauty. ( They even have penguins)! The pool is awesome! My son and husband loved it! My stepdaughter and I did a bike tour (Maui Easy Riders) and the Road to Hana which is on the other side of the Island and it took us about 3 hours round trip to get back to the hotel. So really, this side of the island is for shopping (Front Street) and golfing with some of the best golf courses the island has to offer such as Plantation Golf Course but for excursions like I mentioned, plan to be gone all day! Not to mention that the Airport is on that end also!

Room Tip: If you like hard short pillows, these are the rooms for you. Also, our room was on the 15th floor o...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Englewood, New Jersey
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 25, 2013

We were very happy with our king ocean view room on the 15th floor. It had great views of the pool and the ocean, where you could see Lanai. We were only here for a short-time but the conceirge and hotel check in were very accomodating. The room was large but could use some remodeling when it comes to the bathroom, although it was still clean. There is a $25 resort fee. We had club access, and compared to other Hyatt clubs, it was a little dissapointing. Valet Parking was $20 and self park was $14...the one thing I really didn't care for about this hotel. The pool area was nice, the food by the pool was good, and we didn't have trouble finding a lounge chair. We loved seeing the penguins! Their is barely a beach there...so you might need to go down the road if your looking for a beach day. The hotel is under construction on one side, although where my room was located I was not distubed by it. Overall, I would return again!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review, July 26, 2013
Thank you for taking a moment to provide us with your feedback. Your kind words regarding your stay are greatly appreciated. It sounds like you really enjoyed your ocean view room. We have some of the most breathtaking ocean views at our resort. I am delighted you found the pool area to be well appointed and the food provided to be quite good. Your recommendation is our biggest compliment. I look forward to welcoming you back to our resort in the future!

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Maui Resort and Spa

Address: 200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lahaina
#5 Luxury Hotel in Lahaina
#7 Spa Hotel in Lahaina
#9 Top resorts Hotel in Lahaina
#14 On the Beach Hotel in Lahaina
#15 Family Hotel in Lahaina
#15 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Maui Resort and Spa 4*
Official Description (provided by the hotel):
Guests enjoy exquisite dining, extensive recreation facilities, international shopping, a collection of asian & pacific art, unique wild life & nightly entertainment and Hawaii's only oceanfront spa. ... more   less 
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Also Known As:
Hyatt Regency Maui Hotel Lahaina
Hyatt Lahaina
Hyatt Regency Maui Resort Spa
Hyatt Regency Lahaina
Hyatt Regency Maui Resort And Spa Lahaina

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