I would never call this place a 4-5 star hotel as it's very run down. They supposedly had made renovations but from what we could tell, this really meant that they were building new time shares...
Service - People were very nice and accommodating. We had a clogged toilet and they came quickly to resolve this as well as a burned out light bulb.
Pool - The pool is large with a water slide, but we didn't see any activities during the day for kids similar to other resorts we have been, i.e. contests and games etc. Renting a float was also not included and quite expensive. If you don't get out there by 7:30 am, forget about getting a spot in the shade. People stalk and save the chairs EARLY. I also thought the pool was quite old and run down. They were making repairs in the cave and other areas while there so certain sections were closed off at times. You can get pool towels with pool towel cards, but if you lose your towels, they will charge you (so we were told). In addition, you have to get a wrist band each day in order to use the pool. They would NOT give us one to take to our kids and made the kids come TO them to get them...which I understand the reasons, but still a bit over the top in ridiculousness.
Rooms - The rooms were old and run down. We had an ocean front view and would have expected a nicer room with newer furniture. The cabinets were falling apart and the carpet old/worn. The shower also old/worn and moldy. The mattress is just a mattress on a baseboard and low to the ground as well as very uncomfortable.
Parking - Agree with others in that the parking here is horrible! The Self Parking lot is down the hill and the spaces are next to impossible to actually fit a car in so everyone was parking over two spaces because there is no way a car can fit in the spaces. For $14/day I'd expect to have a nicer parking area. Charging that is insane!
Resort Fee: Not sure WHAT you get for the resort fee of $25/day because nothing is included. You have to pay for parking, rental of equipment (snorkels, floaties, rafting, and boogie boards), food..etc etc...Pool towels maybe?
Beach - We were told to not swim in the ocean outside the hotel as it's full of sea urchins and jelly fish. The Hyatt is located at the very bottom of Kaanapali beach, which is very rocky. They told us to walk up past the Marriott and even further to find nicer sand/beach. The waves were quite rough when we were there though, Mid-June. Need to head to Blackrock by the Sheraton to Snorkel, which for little kids, it too far to walk and has limited parking.
Restaurants - We only ate at the pool restaurant and where they served breakfast, The breakfast buffet was very good and had almost anything anyone could want for breakfast. The pool restaurant also good but expensive. We decided to not eat at the hotel for most meals due to cost and also the food selection for the kids.
- Also Known As:
- Hyatt Regency Maui Hotel Lahaina
- Hyatt Regency Maui Resort
- Hyatt Regency Maui Hotel
- Hyatt Maui
- Hyatt Regency Maui
- Hyatt Lahaina
- Lahaina Hyatt
- Hyatt Regency Maui Resort Spa
- Hyatt Regency Lahaina
- Hyatt Regency Maui Resort And Spa Lahaina
- Official Description (provided by the hotel):
- Guests enjoy exquisite dining, extensive recreation facilities, international shopping, a collection of asian & pacific art, unique wild life & nightly entertainment and Hawaii's only oceanfront spa. ... more less
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