We stayed here for 6 nights for a conference mid February and was actually quite disappointed. Overall there was good and bad but for us, the net result was more on the bad side.
The grounds were beautifully maintained, lush and well cared for vegetation, clean and spotless public areas. Downside was seeing the poor trapped birds. The lone African crowned crane, the parrots, white and black swans, the cute penguins all may entertain the guests, especially the young ones but we felt sorry for their prison predicament. This, in spite of appearing to be well taken care of. The pool, one big undulating tank of super chlorinated water that stung our eyes snaked from the adult end to the kids end (hence the heavy chemical sterilization). An artificial grotto, rope bridge, and long water slide helps to keep the kids occupied. The clean but narrow beach was a quiet respite form the noisy vacationers turning from white to pink to red, the color matching the pet flamingos stuck for life in their man made waterfall walled and koi filled habitats.
The room we were in, resort view (code for cheap views of the driveways and gold courses on Kaanapali Resort Drive) was a large corner suite with a sofa bed and balconies looking north and east. With popcorn acoustic ceilings' worn and dated furniture, low uncomfortable 1960's platform bed, noisy humming air conditioner, the room could use a remodel but it was clean and comfortable. The commode and bathtub/shower combination was very tiny, sitting on the throne meant you could barely open the door without serious knee trauma but at least the water pressure was adequate. Speaking of water, our stay was marked with a period of no water as construction work on their entrance area inadvertently caused the water main to break not once but on two separate days! That meant no toilet flushing, showers, etc. I don't know how they got away with keeping the bars and restaurants open without violating health regulations but they did and you can be sure I didn't order any food or drink during the 3 to 4 hour periods.
My guess is that when you're charging 18 dollars for a dollop of raw fish and limp taro chips and calling it an appetizer, shutting down the kitchen just because of a minor issue like no one washing their hands or dishes is easily overlooked for the sake of the bottom line. Speaking of food, yes it's expensive in Maui and yes it's ridiculously expensive at resorts like this. Prices like this are nothing new but having eaten at Japengo and seeing the offerings at Umalu, both restaurants at the resort, you'd expect to get superior food. You'd be disappointed. I've reviewed Japengo elsewhere but here's the short version: don't go.
The staff are unflaggingly friendly but we still had to jog up to the next floor to find a housekeeper to get soap to take a shower, even though our room was just serviced. The concierge helped us get reservations but she used opentable.com which, as a member, I could have done. When I mentioned it, she chuckled that this way she gets the opentable points. Way to go to make us feel cared for!
The parking is crazy. The spaces are all for subcompacts but all the rental cars are mid size or larger making for gymnastics to get in and out of your car, not to mention lack of spaces due to the occasional car space hog. One evening both lots were full and after driving around with a couple of other drivers playing musical car space with the music never stopping, we ended up using the valet. He generously offered to comp us for the service but it would have been nice for them to let drivers know as soon as the lots are full rather than wasting time driving round and round late at night.
I didn't use the spa but our friends liked their massages and all the facilities they were then able to access. I had trouble spending over $200 for an 80 minute massage. I did use the gym, though. I've stayed at enough resorts to say that this gym is probably the best I've used in a resort. There is no extra charge, you get in with your room key and there is a studio for group exercise classes as well as citrus spiked water, a refrigerator with cold damp towels, plenty of cardio machines like stair climbers, stationary bikes, ellipticals, treadmills all looking out over the beach and water to neighboring Lana'i. Add a nice complement of free weights, full range of weight machines, a smith machine, a cable machine, exercise balls, and adjustable benches and you really have no excuse not to stay fit except for that beautiful beach and sun beckoning.
The hotel is chock a block full of Asian and African d'objects d'art with small brass labels with little information. Still it made for a very classy and refined atmosphere as you incongruously trudge through the halls and walkways in flip flops and swimming togs.
In summary, for the price, you could do better but you could do worse. If setting and grounds are a big part of your resort enjoyment, this could be perfect for you. But eat out, get a small subcompact, get a room higher than the first 4 floors and don't bring a PETA supporter.
- Official Description (provided by the hotel):
- Guests enjoy exquisite dining, extensive recreation facilities, international shopping, a collection of asian & pacific art, unique wild life & nightly entertainment and Hawaii's only oceanfront spa. ... more less
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- Also Known As:
- Hyatt Regency Maui Hotel Lahaina
- Hyatt Lahaina
- Hyatt Regency Maui Resort Spa
- Hyatt Regency Lahaina
- Hyatt Regency Maui Resort And Spa Lahaina