My wife and I recently returned from an 8 night stay at the Hyatt Regency Maui. Having stayed several times at the Grand Hyatt in Kauai I had similar expectations of this hotel. Upon arrival we were promptly greeted by doorman who explained the parking rates and self-park lots depending upon your room location. As others have stated parking is very limited and stalls extremely narrow (so best to sign up for additional rental car coverage for those door dings). Check-in/front desk staff were polite, professional and efficient. We were happy with our room on the 8th (top) floor of the Napilii Tower overlooking the children's pools with a great view of the ocean. We enjoyed many an afternoon watching the whales swim by just off-shore of the hotel. Overall the rooms were comfortable however I did note that the beds seems very low...partly because they don't have box-springs (which I thought was odd for a Hyatt). At any rate, the room had a small patio, fridge and walk-in closet. The overall grounds of the Hyatt Maui are impressive with lots of foliage, animals including penguins, flamingos, ducks, swans etc. I must say however that the hotel in general was not as well maintained as the Grand Hyatt in Kauai but still very impressive. Some finishes in the rooms, halls and common space were getting a bit warn due to the large amounts of people into and out of the hotel (800+ rooms). My wife and I enjoyed a oceanside massage which was a bit disappointing because of its location. You essentially have to check-in at the spa on one end of the hotel and then walk back again nearest the kids pool in your robe. It was hard to enjoy the sound of the waves when you can hear a constant flow of people walking by and children playing in the pool. Breakfast was included in our rate and we enjoyed Swan's Court several days and then discovered it could also be redeemed at the less busy Umalu near the pool (which was a nice change of pace). The buffet was good but typical for a resort breakfast. We also dined at Umalu for dinner which was decent and Japango which had excellent sushi rolls. We reserved cabanas on the beach several days since the regular lounge chairs by the pool were literally stacked on top of each other. I feel the pool is way undersized for the size of this resort - whereas the Grand Hyatt Kauai has a large pool and lagoon for guests to enjoy. There are many nice restaurants near the hotel or close by including Roys, 100 Wines of Maui and Star Noodle (the head chef was recently on Top Chef Seattle). Overall, all hotel staff were professional, courteous and responsive to any questions and needs we had. We enjoyed our Maui vacation and the Hyatt but prefer to the slower pace of Kauai...and thus will likely return there in the future.
Pick oceanview or ocean front otherwise you may have views of parking lots
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.