Attended a conference here but did not stay at this resort. Resort is beautiful. Pool is very pretty, grounds well maintained. Service was excellent, staff seemed very attentive. Conference facilities were nice. Breakfast was good. Disappointing that we were served Seattle's Best Coffee....we are in Maui, let's have some Hawaiian coffee!

Visited Maui 1/28-31, 2013. Had a good time. Rented a car and it helped make the trip successful. The hotel was very nice. When we got there the representative told us she was going to give us a complimentary upgrade to a partial oceanview. She said the hotel was full and regretted not being able to give us a full oceanview. Having stayed at many hotels I knew the hotel was not full and she had the authority to grant a full oceanview. However, we appreciated the partial oceanview. We didn't spend much time in the room, so I can't go into detail about the pros and cons of the hotel. We enjoyed the daily breakfast buffet. The staff was friendly, helpful and very attentive to guests wants/wishes/needs. Very prompt elevators. The hotel grounds are lovely, and the beach is awesome. Can't wait to return and experience more of what the hotel and the island has to offer. Oh, we ate some guri guri. We had a hard time finding it. One of the wait staff members told us the location of the store -- the Maui Mall. We knew the mall was in Kapului. Our GPS took us right to it. Lunch at Roy's and dinner at Kimos and Longhi, was very nice. Hope to return next year.

Arrived late on a Saturday with high expectations. We were left standing outside the hotel with no one to help with bags. Had booked a partial ocean view room. Mentioned our honeymoon in the hope of receiving an upgrade. We were checked in, again no one helped with our bags (although the receptionist did stand and watch us struggle). I eventually asked for help from a passing staff member. 5 mins later as no one had appeared we got ourselves to the room. Room overlooked a car park and was on ground floor. Straight back to reception to move. The following morning we were moved to the 7th floor with a tiny sliver of ocean but still looking out onto car park. Not impressed at all. The room was clean but was the smallest one on the floor, half the size of what we had booked. While speaking to reservations we really got the impression that they couldn't care less. We weren't important enough to merit further attention. Interesting to note, on their website the resort view rooms are billed as overlooking a car park but this does not feature in the description of the partial ocean view. We reckon we were downgraded.
Maui is breathtaking but the Hyatt is such a disappointment. Staff had no idea as to when plates should be cleared and when a meal was still being eaten. The resort was so busy that calls to reception were constantly put on hold. Pool staff were excellent, which should be noted.
Overall a disappointment in terms of accommodation, we'd travelled a long way and were celebrating a special occasion but this seemed to be irrelevant to the hotel when trying to meet our expectations. Not a five star experience.

My family and I stayed at the Maui Hyatt February 2nd through the ninth. Overall it was a great resort. It is at the southern end of the Kaanapali beach and you could not ask for a better location on Maui. Everything is within walking distance. You could stay here for a week and eat at a different restaurant every breakfast lunch and dinner. Though a word of warning it is all expensive. Plan on $25 for each person for breakfast and lunch and $50 a person for dinners before drinks. If you drive into Lahaina you can do better but you are still in Maui, the place where fleecing tourists was perfected. The pool at the Hyatt was great as were all of the employees. The beach I was not sure about until I snorkel end past the break and was pleasantly surprised at the unspoiled coral gardens and look roads of fish. The rooms were fine but could use updating. This is a five star resort and has the price to match, the rooms should reflect this. The beautiful lobby and decorations were unmatched by any resort I have been to. The oriental artwork and statuary were great. The lobby and service made my stay wonderful and I would certainly recommend it to anyone staying on the Kaanapali.