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Hyatt Regency Maui Resort and Spa: Traveler Reviews

4.0 of 5
200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
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Hyatt Regency Maui Resort and Spa
Ranked #16 of 29 hotels in Lahaina
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2,334 reviews from our community

Traveler rating
    1,158
    684
    275
    137
    80
See reviews for
Families
529
 
Couples
1115
 
Solo
25
 
Business
115
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bellevue, Washington, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great resort with few minor issues”
4 of 5 stars Reviewed December 5, 2012

I loved the resort! resort is huge and has been designed with great attention to the details. One can spend 1-2 hours just roaming around the property. Front desk and valet guys were really helpful and gave a sense of caring attitude. Our room got upgraded to partial ocean view which was great.
few issues:
1) There was no vending machine at our floor, which I find very helpful to save some dollars on water ( especially during the night).
2)Our flight was at night and we checked out around 11. the staff did not suggest any services for keeping our bags or a hospitality room? When we asked we were told to leave our bags at bell desk and told that we can use swimming pool guest/rest room as hospitality room. He did not gave us a key and that guest /rest room closes by 6.00 PM !. The bell desk staff was not very helpful and she literally took us to the places where our begs were and we had to carry out ourselves.

If you are looking to spend some time at hotel/resort , I think this is a good place. My stay was very good other than the fact that they did not have hospitality room and they did not extend any help.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask LazyTimeTraveler about Hyatt Regency Maui Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Marcos, California
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Excellent stay beautiful hotel!”
5 of 5 stars Reviewed December 4, 2012

From the moment we arrived at the Hyatt till the time we left, our stay was fantastic. The greeting from the front desk staff and service throughout our stay was outstanding. Our room was quiet, comfortable with a partial ocean view. Two pools - one specifically for children and the waterfalls were woderful and the grounds beautiful. Added bonus, especially for the children, are the penguins and kio fish in the lobby area. The staff in the Regency Club couldn't do enough for you and extremely personable. Being able to have a lite breakfast, non-acholic beverages throughout the day, appetizers and cocktails in the evening were an added bonus.
My only complaint is our stay wasn't long enough...can't wait to return.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask mac33028 about Hyatt Regency Maui Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Hyatt Regency Maui Resort and Spa, responded to this review
December 5, 2012
Thank you for taking the time to share your experience with us. We're delighted you had a fantastic stay. It's great to hear you enjoyed our relaxing pools. We're pleased our Regency Club staff made you feel right at home. We hope to welcome you back again soon.

Chrissi B.- A Guest Relations Associate
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vancouver
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Great Hotel!”
5 of 5 stars Reviewed December 4, 2012

My husband and I stayed here for 3 nights and were thoroughly impressed. We got into the hotel quite late (past midnight) and though everything was closed, the front desk had fruit and sandwiches for us which was perfect.

All the staff that we encountered were really friendly and helpful.

The common areas are beautiful and the 24 hour pool is a great amenity to have access to. Especially since there isn't much to do in Maui after dinner.

Do have to admit that the rooms perhaps need some updating but overall, our stay here was awesome.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask schatzibear about Hyatt Regency Maui Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review
December 5, 2012
It’s always a pleasure to read when our guests have a great stay at our resort. I’m glad that you and your husband found the staff be very friendly and the property to be beautifully appointed. Thank you for your review. We hope to have the opportunity to welcome you back to our property on your next visit to Maui. Mahalo!

Brock S. – A Guest Relations Associate
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Mountain View, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“Great stay with family.”
4 of 5 stars Reviewed December 2, 2012 via mobile

Hyatt regency was a great place for my son and I in Maui. Only complaint was that the pool was a little cold!

They were painting/refacing the building when we were there so they compensated us (since we'd paid for ocean front) by putting on the club level, comping all our parking and giving us free luau tickets. My 5 yo son loved the luau and the kids pool. I loved the sushi restaurant.

We truly enjoyed our stay.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask happywander523 about Hyatt Regency Maui Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Best resoert along this beach!”
5 of 5 stars Reviewed December 2, 2012

This hyatt does an amazing job caring for their guests... You name it, and they will deliver... We arrived on thanksgiving day and had the best thanksgiving buffet I've ever experienced. The partial ocean view room was perfect and the housekeepers kept things tidy. The lobby was out of this world!!! And spectacular doesn't do the grounds justice. Flamingos, parrots, black and white swans and ducks roam the grounds. The beach is just steps from the resort and any beach activities you can think of are available seconds away on the beach.... Surf lessons, paddle boarding, parasailing, jet sky's, snorkeling are just a few of the beach activities available to you. Ali or Alison was our hotel concierge and she did a phenomenal job planning our excursions. Hint: use Triogy for any beach, sailing activities you may want to do.... They are a bit more expensive, but they treat you like royalty! This Hyatt exceeded my expectations and can't wait to stay here on out next vacation to Maui.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 4
See 5 more reviews by Travelmereview for Lahaina
Ask Travelmereview about Hyatt Regency Maui Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review
December 3, 2012
Dear Richard U:

Thank you for taking the time to share feedback about your recent stay at our Hyatt Regency Maui Resort & Spa. It's great to hear how much you enjoyed your holiday getaway with us. Alison will be recognized for the fantastic service she provided. Often, we receive great feedback from our guests with regards to the wildlife here. We hope to have the opportunity to welcome you back for your next Hawaiian vacation!

Sincerely,

Nick B. - Guest Relations Associate
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Additional Information about Hyatt Regency Maui Resort and Spa

Also Known As:
Hyatt Regency Maui Hotel Lahaina
Hyatt Regency Maui Resort
Hyatt Regency Maui Hotel
Hyatt Maui
Hyatt Regency Maui
Hyatt Lahaina
Lahaina Hyatt
Hyatt Regency Maui Resort Spa
Hyatt Regency Lahaina
Hyatt Regency Maui Resort And Spa Lahaina
Address: 200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Lahaina
#4 Luxury Hotels in Lahaina
#9 Top resorts Hotels in Lahaina
#11 On the Beach Hotels in Lahaina
#16 Family Hotels in Lahaina
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Guests enjoy exquisite dining, extensive recreation facilities, international shopping, a collection of asian & pacific art, unique wild life & nightly entertainment and Hawaii's only oceanfront spa. ... more   less 
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Hyatt Regency Maui Resort and Spa
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