I've stayed here 6 times previously; always had a wonderful time. this time is likely to be the last unfortunately. Came back to my ocean front room today to find a note from the management, saying that they are painting the the outside of the hotel and as a result I would not not have access to the lanai starting tomorrow, because workers will be coming up the outside of the building and standing on the lanai working. That's it - no apology, no excuse the work/pardon the dust, just that and Aloha.
so what's the point of having an ocean front room if you're not allowed to go out on the lanai and can't open the drapes because workers are standing on it?
I didn't complain about the noise from the outside over the past few days, even though we weren't warned when making the reservation or checking in. But this is just too much - they charge about double for an ocean front room, and then take the "ocean front" part away like it's no big deal.
totally understand that they need to maintain the building - but they could have warned us earlier and given us options (take a different room, down grade to a cheaper room, or pay less for this one) but they did none of these things, nor apologize for the inconvenience.
As a loyal Hyatt customer who has spend hundreds of nights over the years at Hyatt hotels I can honestly say I've never run in to such indifferent management. I find Hyatt's in general to be quite well run. I'd already noticed over the last few days that this properly was not as well run as in previous years but an really disappointed about how poorly they have handled this.
- Official Description (provided by the hotel):
- Guests enjoy exquisite dining, extensive recreation facilities, international shopping, a collection of asian & pacific art, unique wild life & nightly entertainment and Hawaii's only oceanfront spa. ... more less
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- Also Known As:
- Hyatt Regency Maui Hotel Lahaina
- Hyatt Lahaina
- Hyatt Regency Maui Resort Spa
- Hyatt Regency Lahaina
- Hyatt Regency Maui Resort And Spa Lahaina