For the price that we paid for an Ocean View room, we expected more. The grounds etc are lovely, however the room and some public areas are looking quite old and dark, not what you would expect at a beach location. Also the swans and flamingoes in the gardens... not sure... a bit tacky? As another reviewer has mentioned, the bathroom door in our room barely cleared the toilet when closing, and our bathroom door had wood peeling off the bottom. Just looks a bit tired and could do with a big refurbishment. This is a huge resort, so it depends on what type of accommodation you like. If you like smaller, boutique style hotels, this is not the place. The pool area is packed with deck chairs, with people pretty much on top of eachother. Also, the beach right out the front of the hotel is not that great - it is much nicer about 10 mins walk up the beach path. The beach is wider, sand is whiter and the water somehow clearer. It is also a good 15 - 20 minutes walk to the Whalers Village where there are a few great restaurants (including the Hula Grill) and shopping. Some restaurants at the resort are quite expensive, as is to be expected ($8 for a half a papaya or some pineapple is a bit steep at the Halona Kai coffee bar for breakfast). However, all the staff that we encountered were great, very friendly, especially the staff at the Grotto bar, where they make a mean cocktail. We had a lovely dinner at Japengo - food was amazing and surprisingly the cost was quite reasonable for an upmarket dinner. If we went back to Maui, we would probably pick a less expensive resort which is a bit closer to the Whalers Village. Perhaps we were just spoilt after staying at The Modern in Honolulu... which was, very 'modern'! Sorry, but the Hyatt feels like it's stuck in the 70's.
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